Top 24 Customer support & client services occupations Jobs in Edgewood, Md

Specialist, Global Technical Support
Ciena —Baltimore, MD
- $149,136 - $160,900 a year
- Weekends as needed
- Computer Science
- Up to 50% travel
- 5 years
- Employee stock purchase plan
- Paid holidays
Case Manager – SNAP Employment & Training Grant
Baltimore City Community College —Baltimore, MD
- $23 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Associate's degree
IT Specialist (Project Coordinator)
US Social Security Administration —Woodlawn, MD
- $121,785 - $187,093 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Flextime
Cloud Systems Administrator
US Social Security Administration —Woodlawn, MD
- $111,147 - $158,322 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
IT Specialist (Enterprise Data Architect) - DHA
US Social Security Administration —Woodlawn, MD
- $143,913 - $187,093 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
IT Specialist (SysAdmin) - DHA
US Social Security Administration —Woodlawn, MD
- $121,785 - $158,322 a year
- Online Application
- Background check
- Word processing
- Writing skills
- Flextime
Data Scientist
US Social Security Administration —Woodlawn, MD
- $143,913 - $187,093 a year
- Online Application
- Background check
- Pass drug screening
- System design
- Flextime
Business Intelligence Platform Developer
US Social Security Administration —Woodlawn, MD
- $121,785 - $158,322 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
Data Solutions Developer
US Social Security Administration —Woodlawn, MD
- $143,913 - $187,093 a year
- Online Application
- Background check
- Pass drug screening
- System design
- Flextime
Cloud/Infrastructure Technician - DHA
US Social Security Administration —Woodlawn, MD
- $111,147 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- System design
- Flextime
Data Solutions Developer-DHA
US Social Security Administration —Woodlawn, MD
- $121,785 - $158,322 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
Solutions Architect
US Social Security Administration —Woodlawn, MD
- $143,913 - $197,200 a year
- Online Application
- Background check
- Pass drug screening
- System design
- Flextime
HIT Integration Developer
US Social Security Administration —Woodlawn, MD
- $143,913 - $197,200 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Flextime
PEGA Developer- DHA
US Social Security Administration —Woodlawn, MD
- $143,913 - $197,200 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- System design
- Flextime
UX Practitioner - DHA
US Social Security Administration —Woodlawn, MD
- $102,415 - $158,322 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Flextime
COBOL Developer
US Social Security Administration —Woodlawn, MD
- $143,913 - $197,200 a year
- Online Application
- Background check
- Pass drug screening
- System design
Mainframe/CICS Architect
US Social Security Administration —Woodlawn, MD
- $154,492 - $197,200 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- System design
- Flextime
Node-React Full Stack Web Application Developer
US Social Security Administration —Woodlawn, MD
- $121,785 - $197,200 a year
- Online Application
- Background check
- Azure
- Pass drug screening
- Flextime
Kafka Engineer
US Social Security Administration —Woodlawn, MD
- $143,913 - $197,200 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Flextime
Cloud/Infrastructure Engineer - DHA
US Social Security Administration —Woodlawn, MD
- $107,446 - $139,684 a year
- Online Application
- Background check
- Pass drug screening
- Windows

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customer support & client services occupations jobs near edgewood, md

Specialist, Global Technical Support

Ciena -
Baltimore, MD

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Job Details

Full-time
$149,136 - $160,900 a year

Benefits

Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
401(k)
Family leave
Employee assistance program
Vision insurance
Paid sick time

Qualifications

DWDM
Network design
Networking tools
WebSocket
Fiber optic network
Optics
Managing clients in a customer support role
Open Shortest Path First (OSPF) implementation
SONET
Postman (API platform)
Electronic equipment testing

Full Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

The annual pay range for this position is $149,136.00 - $160,900.00/year

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Duties: Provide on-site technical support on covered Ciena products. Provide on-call support evenings and weekends for critical events. Establish and maintain a strong technical support relationship with assigned clients. Utilize debug tools as well as lab research to verify and resolve customer’s technical problems and, if necessary, gather the information necessary to escalate the incident or issue to GPS. Ability to diagnose, troubleshoot and debug complex system level issues on fiber optic telecommunications transport and switching equipment. Work with Quality Assurance, Development, Product Management, Technical Publications, and Training to provide customer feedback. Create, review, validate and publish required customer facing documents such as Method of Procedures, Field Service Bulletins and Root Cause Analysis reports. Verify and report design, reliability and maintenance problems or defects to the engineering teams and communicate with engineering and manufacturing on problems found in the field. Contribute to customer support knowledgebase. Work directly with the Customer’s NOC to open and manage trouble tickets. Act as a technical consultant to other Technical Support functions and others in the company. Act as technical escalation path for regional support groups and peer engineers, if required.

Up to 50% travel required. May telecommute from anywhere in the United States.

Requirements: Employer will accept a Bachelor's degree or foreign degree in Engineering, Computer Science, or related field and five (5) years of experience in the job offered or in a Computer Systems Analyst-related occupation.

Position requires 5 years of experience in:

Providing post-sales support on the following product lines: OME 6500, Waveserver, RLS, CPL, OM 5200;
Using network design tools such as OnePlanner or Optical Modeler;
Network Management software such as One Control, OMEA, or MCP;
SONET/SDH, OTN, Carrier Ethernet, Interior Gateway Protocols (OSPF, IS-IS), TCP/IP, Photonics, DWDM with RAMAN solutions integrated or ROADM;
Computers and servers, operating systems and databases such as UNIX, LINUX, VXworks, Oracle, or MySQL;
Test equipment such as traffic generators, OSA, OTDR, or power meters; and
Restful APIs, websockets, python scripting or Swagger, and postman.

#LI-DNI

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Apply Now

Refine Your Search

customer support & client services occupations jobs in edgewood, md

Specialist, Global Technical Support

Case Manager – SNAP Employment & Training Grant

IT Specialist (Project Coordinator)

Cloud Systems Administrator

IT Specialist (Enterprise Data Architect) - DHA

IT Specialist (SysAdmin) - DHA

Data Scientist

Business Intelligence Platform Developer

Data Solutions Developer

Cloud/Infrastructure Technician - DHA

Data Solutions Developer-DHA

Solutions Architect

HIT Integration Developer

PEGA Developer- DHA

UX Practitioner - DHA

COBOL Developer

Mainframe/CICS Architect

Node-React Full Stack Web Application Developer

Kafka Engineer

Cloud/Infrastructure Engineer - DHA

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