Top 118 front desk agent Jobs in edgewood md

Guest Service Representative
HOME2 SUITES - BALTIMORE/ABERDEEN —Aberdeen, MD
- Weekends as needed
- Computer literacy
- English
- Mid-level
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PICKLE FACTORY FRONT DESK ASSOCIATE
THE ARENA CLUB —Bel Air, MD
- $15 an hour
- Part-time
- 18 years or older
- Entry level
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Hotel Front Desk (GSA) Over Night
Woodspring Suites White Marsh —White Marsh, MD
- $17.40 an hour
- Overnight shift
- Background check
- Inventory management
- Mid-level
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Front Desk Agent-FT
Hampton Inn, Baltimore/White Marsh —White Marsh, MD
- $16 an hour
- Full-time
- Hotel
- High school diploma or GED
- Accounting
- On-the-job training
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Front Desk Agent
Fairfield by Marriott, Aberdeen —Aberdeen, MD
- $15 - $19 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
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Front Desk Receptionist
United Urology Group —Baltimore, MD
- $18 - $20 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- HIPAA
- Dental insurance
- Tuition reimbursement
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Front Desk - State Street
CorePower Yoga —Street, MD
- $16.90 an hour
- Part-time
- Computer skills
- Communication skills
- Entry level
- Paid holidays
- Employee assistance program
Medical Receptionist/Front Desk
Levin Eye Care, LLC. —Nottingham, MD
- $17 - $21 an hour
- Weekends as needed
- HIPAA
- Administrative experience
- In-person
- Health insurance
- Dental insurance
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13d
Front Desk Concierge (Part-Time)
Stratton Amenities —Baltimore, MD
- $17 an hour
- Part-time
- Residential
- Apartments
- 2 years
13d
Night Audit
Hampton Inn, Baltimore/White Marsh —White Marsh, MD
- $18 an hour
- Overnight shift
- Spanish
- English
- Hotel
- On-the-job training
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Front Desk Agent
Gulph Creek Hotels —Baltimore, MD
- $17.50 an hour
- Weekends as needed
- Computer literacy
- English
- Hotel
- Paid time off
- 401(k) matching
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PRN Front Desk Receptionist
BALTIMORE MEDICAL SYSTEM, INC. —Baltimore, MD
- $15.58 - $20.40 an hour
- PRN
- High school diploma or GED
- Computer skills
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
2d
Front Desk Associate - Flatiron - 18th St.
CorePower Yoga —Street, MD
- $18.50 an hour
- Part-time
- Sanitation
- Cash register
- Computer skills
- Paid holidays
- Employee assistance program
Front Desk / Host
Dave & Buster's —Baltimore, MD
- $15.00 - $16.50 an hour
- Part-time
- Casual dining restaurant
- English
- 16+ years old
- Health insurance
- Dental insurance
11d
FRONT DESK CLERK
TOWSON OPERATING LLC —Towson, MD
- $16.50 - $17.00 an hour
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
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Dental Front Desk Receptionist *Experience Required*
Campus Hills Dentistry —Bel Air, MD
- $20 - $24 an hour
- Full-time
- Dental office
- HIPAA
- High school diploma or GED
Quick Apply
Concierge
Royale Company —Baltimore, MD
- $17 - $20 an hour
- Part-time
- No education required
- Organizational skills
- In-person
- Health insurance
- Paid time off
Quick Apply
Front Desk Professional
Southern Management Companies —Baltimore, MD
- $15.00 - $19.06 an hour
- Office
- High school diploma or GED
- Children
- Paid jury duty
- AD&D insurance
Hotel Front Desk Agent
Sheraton Baltimore North —Towson, MD
- $16 an hour
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
3d
Concierge (Baltimore,MD)
Royale Company —Baltimore, MD
- $17 - $20 an hour
- Part-time
- Apartments
- Organizational skills
- Communication skills
Quick Apply

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front desk agent jobs near edgewood md

Guest Service Representative

HOME2 SUITES - BALTIMORE/ABERDEEN
Aberdeen, MD

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Job Details

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Answering guest questions
English
Conflict management
Property management systems (PMS)
Computer skills
General management
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

front desk agent jobs in edgewood md

Guest Service Representative

PICKLE FACTORY FRONT DESK ASSOCIATE

Hotel Front Desk (GSA) Over Night

Front Desk Agent-FT

Front Desk Agent

Front Desk Receptionist

Front Desk - State Street

Medical Receptionist/Front Desk

Front Desk Concierge (Part-Time)

Night Audit

Front Desk Agent

PRN Front Desk Receptionist

Front Desk Associate - Flatiron - 18th St.

Front Desk / Host

FRONT DESK CLERK

Dental Front Desk Receptionist Experience Required

Concierge

Front Desk Professional

Hotel Front Desk Agent

Concierge (Baltimore,MD)

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