Top 546 Department supervisor Jobs in El Paso, Tx

Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite
TriWest Healthcare Alliance —El Paso, TX
- $69,000 - $72,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Disability insurance
Training Supervisor
Schneider Electric —El Paso, TX
- Online Application
- Mid-level
- Continuous improvement
- Mentoring
- Dental insurance
- Military leave
Department Supervisor
Home Depot —El Paso, TX
- Merchandising
- Mid-level
Accounting Supervisor
Fred Loya Insurance —El Paso, TX
- Full-time
- Data analysis skills
- Mid-level
- Office
Quick Apply
PMC-OM Associate
Wiwynn International Corporation —Socorro, TX
- From $62,100 a year
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Independent Contractor Supervisor
Jobe Materials, L.P. —El Paso, TX
- From $1 an hour
- Extended hours
- Bilingual
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply
4d
Production Assistant Manager
Wiwynn International Corporation —Socorro, TX
- From $102,300 a year
- Full-time
- US work authorization
- Business Administration
- In-person
- Health insurance
- Dental insurance
Quick Apply
Air Interdiction Agent
Customs and Border Protection —El Paso, TX
- $88,509 - $163,996 a year
- Full-time
- Military
- Mid-level
- Travel
- Health insurance
- Dental insurance
Air Interdiction Agent
Customs and Border Protection —Texas
- $88,509 - $163,996 a year
- Full-time
- Military
- Mid-level
- Travel
- Health insurance
- Dental insurance
Maintenance Director SNF Regulatory experience required
Ignite Medical Resort El Paso —El Paso, TX
- $24 - $27 an hour
- Full-time
- Background check
- Mid-level
- Rehabilitation center
- Health savings account
- AD&D insurance
Quick Apply
4d
Marine Interdiction Agent
Customs and Border Protection —Texas
- $76,745 - $142,199 a year
- Online Application
- Mid-level
- Doctor of Philosophy
- Travel
- Dental insurance
- 401(k)
Group Fitness Lead
Kinective Fitness Club —El Paso, TX
- $12 an hour
- Full-time
- Background check
- CPR Certification
- Management
- Health insurance
- Dental insurance
Quick Apply
Rental Field Service Lube Technician - Wagner CAT Rentals
Wagner Equipment Co. —El Paso, TX
- $25.18 - $29.14 an hour
- Customer service
- Heavy equipment operation
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Project Supervisor, Telecom Construction
TAK Broadband —El Paso, TX
- $50,000 - $72,000 a year
- Weekends as needed
- Background check
- Up to 50% travel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
SAFETY & COMPLIANCE SUPERVISOR – TRANSPORTATION
WeFirst Transport, LLC —El Paso, TX
- $47,000 - $52,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid sick time
Quick Apply
Maintenance Technician
Project Vida Health Center —El Paso, TX
- From $16 an hour
- Full-time
- Background check
- Mid-level
- Driver's License
Quick Apply
Agency Temp EEO Specialist
Insperity Services, L.P. —Texas
- $64,800 - $73,725 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
6d
Safety Engineer
Vinton Steel —Anthony, TX
- From $50,000 a year
- Extended hours
- Spanish
- Construction site
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Licensed Insurance Customer Service Representative- Remote (License Required)
Teleperformance —Texas
- $21.50 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance
Quick Apply
9d
Animal Services Director
City of El Paso, TX —El Paso, TX
- $170,000 - $190,000 a year
- Extended hours
- Administrative experience
- Bachelor's degree
- Accounting
- Wellness program
- Health savings account

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Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite

TriWest Healthcare Alliance -
El Paso, TX

Apply Now

Job Details

Full-time
$69,000 - $72,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Staff supervision
Team supervision
Managing teams in a customer support role
High school diploma or GED

Full Job Description

Profile

THIS POSITION IS 100% ONSITE IN EL PASO, TX

Job Summary

Supervises, trains, coaches, and develops the Customer Service Representative team. Supervises the daily operations and drives performance in the Customer Service Contact Center. This position ensures compliance with the Department of Defense TRICARE requirements, and TriWest policies and procedures. Ensures production, accuracy and quality metrics are met in a multi-channel Contact Center environment that manages Department of Defense claims, enrollment, approved medical authorizations, and appointment scheduling. Directly interacts with a variety of internal and external customers daily. Works in a detailed, multi-tasked and fast-paced production environment.

Education & Experience

Required:

High School Diploma or G.E.D.

U.S. Citizenship
Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation
3+ years experience in a contact center customer service environment
2 years supervisory or leadership experience leading teams to meet performance targets

Preferred:

College education or equivalent

Knowledge of medical terminology
TRICARE experience

Key Responsibilities

Monitors Contact Center performance levels, identifies training needs, and develops action plans for staff development. Monitors real-time and historical reporting to ensure department service levels and contract requirements are met.
Reviews CRM and customer portal entries for accuracy and appropriate handling of encounters and inquiries.
Counsels individual employees on job performance issues. Develops and monitors progress on employee Performance Improvement Plans. Drafts performance evaluations for management review. Alerts management and consults with Human Capital on performance and behavior issues. Assists employees in creating development plans and helping employees identify talents that expand TriWest’s internal talent pool while enhancing employee engagement.
Ensures internal standards, guidelines and procedures are in place to achieve/maintain high customer service and performance levels. Ensures Customer Service Representative Team follows protocols for TRICARE guidelines, as well as CRM and customer portal guidelines.
Provides for adequate coverage of Contact Center by partnering with the Workforce Management Team to plan and adjust employee work schedules.

Assists with the employee selection process, supports the coordination of the training of new employees, and assists with Contact Center training initiatives.
Conducts staff meetings and provides clear communication regarding any changes/issues affecting the Contact Center or team members.
Assists Contact Center staff with customer contacts requiring supervisory intervention.
As needed performs all Customer Service Representative duties, while providing contact center operational oversight and direction to staff.
Performs other duties as assigned.
Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of Contact Center information systems. Ability to achieve daily and monthly production standards.

Working Conditions

Working Conditions:

Ability to cover any work schedule

Onsite: Works within a standard office environment
Private and secure work space and work station with high speed internet is required.
Extensive computer work with prolonged sitting and wearing of headset

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan (with matching)
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $69,000 - $72,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Apply Now

Refine Your Search

department supervisor jobs in el paso, tx

Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite

Training Supervisor

Department Supervisor

Accounting Supervisor

PMC-OM Associate

Independent Contractor Supervisor

Production Assistant Manager

Air Interdiction Agent

Air Interdiction Agent

Maintenance Director SNF Regulatory experience required

Marine Interdiction Agent

Group Fitness Lead

Rental Field Service Lube Technician - Wagner CAT Rentals

Project Supervisor, Telecom Construction

SAFETY & COMPLIANCE SUPERVISOR – TRANSPORTATION

Maintenance Technician

Agency Temp EEO Specialist

Safety Engineer

Licensed Insurance Customer Service Representative- Remote (License Required)

Animal Services Director

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