Top 716 Program supervisor Jobs in El Paso Tx

Call Center Supervisor
Elovate —El Paso, TX
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Quality control
- Dental insurance
- 401(k)
11d
Production Supervisor
Champlain Cable Co —El Paso, TX
- From $65,000 a year
- Weekends as needed
- Microsoft PowerPoint
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Maintenance Supervisor
Leidos —Fort Bliss, TX
- $82,550 - $149,225 a year
- Full-time
- Customer service
- CDL A
- Windows
- On-the-job training
5d
PARKS & RECREATION DEPARTMENT - RECREATION PROGRAM SUPERVISOR
County of El Paso, TX —El Paso, TX
- $59,191.27 a year
- Full-time
- Spanish
- Sales
- Customer service
- Disability insurance
- Health insurance
Policy Analyst
Health & Human Services Comm —El Paso, TX
- $4,523.16 - $6,000.00 a month
- Online Application
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Field Operations Specialist - Human Services Program - El Paso, Texas
The Workforce Group —El Paso, TX
- $30 - $33 an hour
- Weekends as needed
- Background check
- Spanish
- Ability to walk for extended periods
Quick Apply
Scheduling Supervisor-Grandview, El Paso, Tx
Texas Oncology —El Paso, TX
- Monday to Friday
- Medical office experience
- Mid-level
- Office
- Wellness program
- Disability insurance
10d
Campus/Shift Coordinator
Health & Human Services Comm —El Paso, TX
- $4,094.50 - $5,094.16 a month
- Extended hours
- 18 years or older
- Writing skills
- Pass drug screening
- Health insurance
- Opportunities for advancement
Quick Apply
11d
Health Educator
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Mid-level
- Clinic
13d
Eligibility Advisor I - Temporary
Health & Human Services Comm —El Paso, TX
- $2,953.25 - $4,365.66 a month
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid training
- Health insurance
Quick Apply
2d
Production Supervisor (Split Shift)
Eaton —El Paso, TX
- $86,000 - $126,000 a year
- Background check
- Spanish
- Engineering
- Retirement plan
4d
Site Supervisor
MVM —El Paso, TX
- Weekends as needed
- Spanish
- Clean driving record
- Writing skills
Manufacturing Supervisor - 2nd Shift
Schneider Electric —El Paso, TX
- Weekends as needed
- English
- Mid-level
- Analysis skills
- Dental insurance
- Military leave
Dietetic & Nutrition Specialty III
Health & Human Services Comm —El Paso, TX
- $6,375.41 - $7,761.50 a month
- Full-time
- Background check
- Mid-level
- Fair chance
- Health savings account
- Health insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)- PART TIME
Attain ABA Therapy —El Paso, TX
- From $80 an hour
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Education
- Continuing education credits
- Paid holidays
Quick Apply
9d
Flight Paramedic
EmergentAir —El Paso, TX
- $25.00 - $29.17 an hour
- Multiple hires
- Background check
- CPR Certification
- PALS Certification
- Health insurance
- Dental insurance
Quick Apply
Facilities Manager
Wiwynn Technology Corporation —Socorro, TX
- From $120,900 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Manufacturing Electro- Mechanic
Handgards —El Paso, TX
- $22 an hour
- 8 hour shift
- Background check
- Spanish
- Mechanic experience
- Health insurance
- Dental insurance
Quick Apply
Environmental Health and Safety Supervisor
Wiwynn International Corporation —El Paso, TX
- From $86,800 a year
- Full-time
- Background check
- Spanish
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Hybrid Board Certified Behavior Analyst/ BCBA/ BCaBA
BlueSprig Pediatrics —El Paso, TX
- Up to $106,000 a year
- Full-time
- Applied behavior analysis
- Mid-level
- Children
- Continuing education credits
- Health savings account
Quick Apply

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Call Center Supervisor

Elovate -
El Paso, TX

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year
11 days ago

Benefits

Dental insurance
401(k)
Tuition reimbursement

Qualifications

Performance monitoring
Operational analysis
Triage
Coaching
Communication platforms
Team development
Quality control
Customer support ticket management
Customer support
CRM system proficiency
Productivity software
Ticketing system technical support

Full Job Description

Role Summary

The Call Center Supervisor supports the daily operation of Elovate’s centralized call center and client help desk. This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or systemic issues to Call Center Management.

Responsibilities

Call Center Operations

Supervise the day-to-day activities of Call Center Associates and Help Desk staff to ensure consistent, high-quality service delivery.
Monitor real-time queues, call volumes, and ticket flow to support SLA attainment.
Support schedule adherence and notify management of coverage risks or volume anomalies.
Enforce established standard operating procedures and escalation paths.
Act as a first-level escalation point for complex or sensitive customer and client contacts.
Ensure team compliance with client contracts, program requirements, and applicable regulations.

Help Desk & Client Support (Tier 1 / Tier 2)

Oversee intake, triage, and resolution of Tier 1 support requests.
Ensure Tier 2 issues are clearly documented and escalated per defined procedures.
Track ticket status and aging, following up to prevent SLA breaches.
Coordinate with internal teams (Product, Operations, Field Service) to support timely resolution of client issues.
Communicate status updates to management on high-priority or at-risk issues.

Team Supervision & Coaching

Provide daily guidance, support, and direction to assigned associates.
Conduct routine coaching, side-by-sides, and quality feedback sessions.
Reinforce performance expectations tied to SLAs, quality standards, and productivity goals.
Assist with onboarding and training of new hires.
Escalate performance, attendance, or conduct concerns to management and HR as needed.

Quality Assurance & Performance Monitoring

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Ensure associates follow quality and documentation standards consistently.
Support calibration efforts and adoption of quality initiatives.

Reporting & Communication

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Contribute to supplying call center and help desk performance analysis reports.
Surface customer concerns, staffing concerns, or SLA threats early and propose solutions.
Provide operational updates to Call Center Management, including volume trends, staffing, issues, and escalations.
Document notable incidents, client concerns, or repeat issues.
Contribute to operational discussions with data and frontline insights.

Continuous Improvement

Contribute to cross-functional initiatives that improve customer and client experience.
Contribute and provide feedback to ensure onboarding and learning programs keep pace with growth.
Identify recurring issues or workflow inefficiencies and recommend improvements.
Support and contribute to rollout of new processes, tools, or program requirements.
Reinforce adoption of best practices and procedural updates with the team.

Requirements

2-4 years of experience in a call center or customer support environment.
Prior experience in a lead, senior associate, or supervisory role preferred.
Strong working knowledge of call center metrics, SLAs, and quality standards.
Demonstrated coaching and people-leadership skills.
Ability to manage multiple priorities in a fast-paced, performance-driven environment.
Proficiency with call center platforms, CRM/ticketing systems, and Microsoft Office.
Strong communication, documentation, and problem-solving skills.

Nice to Haves

Experience supervising Tier 1-2 support teams or customer help desks.
Exposure to government services, public sector programs, compliance-driven environments, or automated traffic enforcement.
Familiarity with escalation frameworks and incident management.
Experience supporting multi-program or multi-site operations.
Familiarity with citation management systems or payment processing platforms.

AI & Technology

Elovate actively embraces AI tools to improve operations and service delivery and encourages the responsible use of AI tools to support daily operations and service quality.

Utilize AI-enabled tools for interaction review, documentation assistance, and performance insights as directed.
Reinforce team adherence to AI usage standards and escalation guidelines.
Provide feedback to management on AI tools’ effectiveness and improvement opportunities.
Provide feedback to management on AI Tools’ effectiveness and improvement opportunities.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Tuition reimbursement

Work Location: In person

Apply Now

Refine Your Search

program supervisor jobs in el paso tx

Call Center Supervisor

Production Supervisor

Maintenance Supervisor

PARKS & RECREATION DEPARTMENT - RECREATION PROGRAM SUPERVISOR

Policy Analyst

Field Operations Specialist - Human Services Program - El Paso, Texas

Scheduling Supervisor-Grandview, El Paso, Tx

Campus/Shift Coordinator

Health Educator

Eligibility Advisor I - Temporary

Production Supervisor (Split Shift)

Site Supervisor

Manufacturing Supervisor - 2nd Shift

Dietetic & Nutrition Specialty III

Board Certified Behavior Analyst (BCBA)- PART TIME

Flight Paramedic

Facilities Manager

Manufacturing Electro- Mechanic

Environmental Health and Safety Supervisor

Hybrid Board Certified Behavior Analyst/ BCBA/ BCaBA

I want to receive the latest job alert for program supervisor in el paso tx

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