Top 7 service desk support Jobs in el paso tx

Project Manager, IT Help Desk Support Services
Matlock —Fort Bliss, TX
- $65,000 - $95,000 a year
- Email
- Background check
- Windows
- Team management
- Health insurance
- Dental insurance
Quick Apply
Full-Time IT Support Specialist - El Paso
General Dynamics Information Technology —El Paso, TX
- $22.97 - $31.07 an hour
- Full-time
- Hybrid work
- Office
- Windows
- High school diploma or GED
12d
Tier 1 Help Desk Technician
SteerBridge —El Paso, TX
- $17.00 - $17.50 an hour
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Computer Operator
Resolution Think —El Paso, TX
- Weekends as needed
- Research
- Mid-level
- High school diploma or GED
Quick Apply
US LBM Lead - Business Engagement - Area
Higginbotham Brothers —El Paso, TX
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Quick Apply

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Full-Time IT Support Specialist - El Paso
General Dynamics Information Technology —El Paso, TX
Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information.
$22.97 - $31.07 an hour
12d
Data Entry Specialist
El Paso Center for Children —El Paso, TX
This role involves developing data entry systems, controls, and analysis tools to ensure consistent quality throughout the data entry process while also…
$15 an hour
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Part Time Onsite IT Support
Miles IT —Columbus, OH
Documenting work performed and other technical information for our clients. Identify technology solutions based on analysis of customer support needs.
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ODW Logistics Inc —Lockbourne, OH
This role is responsible for intake, triage, and resolution of end user requests, while ensuring equipment is configured and staged, for deployment across field…
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Project Manager, IT Help Desk Support Services

Matlock
Fort Bliss, TX

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Job Details

Full-time | Contract
$65,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

System administration
Operations management
Windows
DoD experience
IT
CompTIA Security+
Project leadership
CompTIA A+

Full Job Description

Job Overview
We are seeking a highly qualified, detail oriented Project Manager to lead IT Help Desk Support Services in a Department of Defense environment at Fort Bliss, TX. This role is contingent upon contract award and will be submitted as key personnel as part of a federal proposal.

This is a time sensitive, proposal driven role requiring immediate availability. Only fully qualified candidates who meet all clearance, certification, and experience requirements at the time of application will be considered. No exceptions.

The Project Manager will serve as the primary point of contact for the Government and will be responsible for all technical, administrative, and contractual aspects of performance. This role requires hands on leadership of IT Help Desk operations, ensuring a stable, secure, and operational IT environment. A second candidate may be designated as Alternate Project Manager, and all candidates must meet identical qualification standards.

Duties

Lead day to day IT Help Desk operations including ticket intake, prioritization, escalation, and resolution across phone, email, and in person channels
Serve as the primary point of contact for Government stakeholders across all technical, administrative, and contractual matters
Provide leadership, direction, and supervision of all assigned personnel including workforce planning, staffing, performance management, and professional development
Ensure adequate coverage, manage surge requirements, and maintain a fully qualified and certified workforce aligned with contract requirements
Oversee support for desktop systems, network connectivity, telephony, and peripheral devices
Establish, monitor, and report on performance metrics and service level objectives to ensure high quality service delivery and continuous process improvement
Implement quality assurance measures, identify trends, and drive corrective actions as needed
Oversee support for both existing and newly deployed hardware and software environments
Administer and maintain Microsoft Windows operating systems, Microsoft Office applications, email configuration, and common enterprise software tools
Ensure all personnel maintain required certifications and technical proficiency consistent with Department of Defense requirements
Ensure delivery of services that maintain a stable, secure, and operational IT environment with timely response and resolution of service requests
Oversee ticket management processes, quality assurance, and continuous service improvement initiatives

Qualifications

Active Secret Security Clearance required and must be in place at time of application
CompTIA A+ certification required, active and current at time of application
CompTIA Security+ certification required, active and current at time of application
Windows based computing environment certification required and must be current at time of application
Microsoft Certified Technology Specialist in Windows 10 or equivalent required
Certifications are not flexible and must be active at time of submission and day one of performance
Demonstrated experience supporting Department of Defense environments required, Army experience preferred
Proven leadership experience managing IT Help Desk operations and technical teams in a DoD environment
Strong working knowledge of Microsoft operating systems, Microsoft Office products, and Adobe tools

Additional Requirements

Must be located in or able to work on site at Fort Bliss, TX
Remote or telework is not permitted on a routine basis
Must be available immediately to support proposal timelines and interview process
Must be willing and able to support proposal submission requirements, including resume submission as part of key personnel package
Travel required approximately 7 days per month, primarily CONUS, with potential for OCONUS travel
Standard schedule Monday through Friday, 8am to 5pm

Compensation
Estimated salary range is $70,000 to $90,000 depending on experience, clearance, and final contract pricing structure. Final compensation will align with a firm fixed price, lowest price technically acceptable contract model.

Application Instructions
Only candidates who fully meet all clearance and certification requirements at the time of application should apply. No exceptions will be made.

Apply directly through Indeed and also email your resume immediately to [email protected]. Candidates who do not meet clearance and certification requirements will not be considered

Pay: $65,000.00 - $95,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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service desk support jobs in el paso tx

Project Manager, IT Help Desk Support Services

Full-Time IT Support Specialist - El Paso

Tier 1 Help Desk Technician

Computer Operator

US LBM Lead - Business Engagement - Area

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