Managed by Atlas Healthcare Partners, MultiCare Surgery Center – Yakima Orthopedics is currently under development in Yakima, Washington. Located at 111 South 11th Avenue, Suite #220, this state-of-the-art facility will feature three operating rooms and ten post-anesthesia care unit (PACU) bays. Specializing in orthopedics, the center is dedicated to providing exceptional care and outstanding customer service to the Yakima community.
POSITION SUMMARY
This position provides leadership and direction for the efficient and effective operation of an ambulatory or outpatient site(s). Leadership responsibilities include oversight of operations, capital purchases, strategic planning, business development, and facilitating a positive image of the center within the business community. This position is accountable for attaining all site goals and objectives as set forth by corporate management, as well as ensuring compliance with system-wide policies and procedures and federal, state and accrediting body guidelines and standards. This position is also responsible for maintaining a strong relationship with the physician partnership.
ESSENTIAL FUNCTIONS
- Oversees the overall operation of the site(s) to ensure that continuous, quality, accurate, timely and cost-effective services are provided. Manages provider relations to meet both operational needs, as well as the needs of the joint business partnership, where applicable. Collaborates with physicians and leaders across the organization to ensure a high-quality experience for the patient, their family and the provider.
- Provides leadership in compliance and privacy. Reports significant compliance failures and ethical concerns to the Atlas Compliance Officer.
- Implements, communicates and monitors Atlas board-approved policies, procedures and standards, as well as all governmental regulations and accrediting body guidelines, ensuring the site operations meet high standards of health care, privacy, and compliance.
- Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies. Mentors staff to increase critical thinking and problem-solving skills. Conducts individual and team goal setting, performance planning and evaluation.
- Provides leadership for the site(s) that contributes to its growth and positions it as a market leader with employees and the community. Leads physician recruitment efforts on a continuous basis to attract providers and ensure stability and growth. Analyzes areas of growth, profit and opportunity for the organization, as well as provides recommendations to corporate management, as requested. Implements such plans as appropriate and maintains accountability for growth and profit.
- Oversees the marketing activities for the site(s), utilizing resources provided by the corporate facility and affiliated, local hospitals.
- Assures financial stewardship in both operational and capital acquisition processes. Uses analytical process to assure balanced initiatives, particularly clinical excellence and financial performance. Establishes performance measures, assesses accomplishments, and evaluates operations. Develops, implements and oversees the site budget in conjunction with the established corporate budget. Ensures all budget goals are met on a yearly basis.
- Promotes high quality of service in all areas of responsibility. Supports process improvements that enhance provision of clinical services, outcomes and patient throughput. Leads innovation of improvement in operational processes to increase efficiency in the delivery of patient care and patient safety. Participates and/or leads organizational task forces or councils. Directs the planning, developing and implementation of necessary policies and procedures, activities and programs to ensure deliverance of excellent patient care.
- Demonstrates a comprehensive understanding of the processes and desired outcomes from clinical operations and motivates staff to perform at the highest level. Assures a measurable, outcome-focused, systematic approach to care delivery. Leads development, implementation and evaluation of evidenced based, quality clinical nursing practice consistent with current nursing research, organizational and national practice standards. Assumes a leadership role in collaborating and partnering with other health care providers, services and the community, in philanthropic and outreach activities.
- Leads the integration of innovation and evidence-based findings into practice. Creates an environment supportive of innovative solutions. Assumes a leadership role, in partnership with physician and facility leaders, in managing the quality of services provided across the care delivery continuum and within the larger organization. Demonstrates and directs employees in using a systematic approach in analyzing and utilizing data in problem-solving.
- Produces results that meet or exceed identified strategic and operational targets through leadership. Assures performance in clinical operations, financial, human resources and quality outcomes meet or exceed established targets. Directs and provides oversight to the management of clinical operations, quality and patient safety programs, and nursing practice with a focus on results and the evaluation of outcomes data. Leads the effective management of human resources to include staff turnover and retention outcomes and staff satisfaction.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Note: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
MINIMUM QUALIFICATIONS
- Associate’s degree in nursing, or higher, required.
- Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice.
- BLS and ACLS required.
- *PALS certification is required within six months of start date if assigned ASC services pediatrics.
- Must possess a strong knowledge and understanding of healthcare management as normally demonstrated through three to five years of healthcare management experience.
- Requires demonstrated experience of at least one year’s duration leading and/or managing clinical operations.
- Must demonstrate strong decision-making and critical thinking skills along with the ability to lead change.
- Must possess the ability to simultaneously address multiple projects, demands and issues.
- Requires excellent written and verbal communication skills as well as planning, organizational and conceptual skills.
PREFERRED QUALIFICATIONS
- Bachelor’s degree or higher preferred
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
DP - Typical Direct Patient Care environment:
- Able to stand, walk, bend, squat, reach, and stretch frequently.
- Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs.
- Needs adequate hearing and visual acuity, including adequate color vision.
- Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects.
- Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair.
- May be required to lift up to 75 pounds.
- Must use standard precautions due to threat of exposure to blood and bodily fluids.
- Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
- Requires significant use of computer, phone and general office equipment.
- May require off-site travel.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
- Supervisory and management positions. Clinical, administrative and support positions. Indirect reporting of all staff within the designated site(s).
TYPE OF SUPERVISORY RESPONSIBILITIES
- Assigned full authority for employment actions including selection, training, coaching, and performance reviews.
- Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.
SCOPE AND COMPLEXITY
- Responsible for the function and strategic development of a clinical department(s) within a facility. Accountable for clinical outcomes and ensuring clinical excellence. Coordinates services with other leaders and administrators to achieve goals. Internal customers include facility & system management and staff. External customers include patients, families, providers and regulatory agencies.
Culture
- Staff engagement through monthly staff meetings.
- Continuous performance monitoring and providing timely feedback.
- Ensuring completion of 30-day, 60-day, 90-day performance check-ins and annual performance evaluations for all staff members in the facility.
Service
- Ensure quality metrics outlined by Atlas are appropriately tracked and reported on a monthly basis by the Director of Nursing.
- Responsible for tracking, reporting, and actively working to OAS CAHPS patient satisfaction scores.
- Engaging physicians within the surgery center and networking with physicians outside of the surgery center to ensure high quality service and satisfaction initiatives are met.
Growth
- Actively work with the business development team to recruit and retain physicians at the surgery center.
- Meet with physicians and their office staff to assist with any service issues at the surgery center.
Profitability
- Ensure facility staff is managed appropriately by department managers according to daily case volume.
- Monitor supply spend and implant usage integrity by working with the business office staff to capture all charges associated with a procedure on the date of service.
