Top 46 Customer care manager Jobs in Escondido, Ca

Client Care Coordinator - Senior In-Home Care Agency
Visiting Angels Santee —Santee, CA
- From $29 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- 401(k)
- Paid time off
Quick Apply
2d
Client Director - Strategic Tech
ServiceNow —San Diego, CA
- $156,780 - $258,660 a year
- Online Application
- Remote
- Up to 50% travel
- Residential
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
Client Service Associate
Stratos Private Wealth —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Bachelor's degree
- Financial services
- Paid holidays
- Health insurance
Quick Apply
6d
Private Client Director, Alpha - $200,000/year USD
Crossover —La Jolla, CA
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
Quick Apply
Client Success Case Manager – Intellectual & Developmental Disabilities (IDD)
The Remarkable Agency, Inc. —Carlsbad, CA
- From $23 an hour
- Urgently hiring
- Background check
- Google Workspace
- Writing skills
- Paid training
- Mileage reimbursement
Quick Apply
Customer Service & Operations Manager
Pro Teeth Guard —San Marcos, CA
- $32 - $35 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
CARET —San Diego, CA
- $70,000 - $80,000 a year
- Remote
- Mid-level
- Communication skills
- Health savings account
- Dental insurance
Manager Customer Service
Graybar Electric Company, Inc. —San Diego, CA
- $95,000 a year
- Full-time
- 5 years
- Mentoring
- Senior level
- Profit sharing
- Paid holidays
Quick Apply
Enterprise Customer Success Manager
CARET —San Diego, CA
- $90,000 - $100,000 a year
- Remote
- Presentation skills
- Senior level
- Leadership
- Health savings account
- Dental insurance
Manager of Customer Support
Workiz —San Diego, CA
- $120,000 - $140,000 a year
- Hybrid work
- Spanish
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
CS - Customer Service Manager
Atlantic Aviation —Carlsbad, CA
- $70,304 a year
- Overtime
- 18 years or older
- Microsoft Outlook
- Basic math
Quick Apply
5d
Customer Support Operations Manager - Intercom & Fin AI
Vista Fulfillment Group —Santee, CA
- $60,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Dental insurance
Quick Apply
Customer Success Manager
Workiz —San Diego, CA
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Office
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Staff Vendor Partner Manager, Intuit Customer Success
Intuit —San Diego, CA
- $147,500 - $200,000 a year
- 8 years
- Analysis skills
- Bachelor's degree
5d
Sr. Client Success Manager
IPS Group Inc. —San Diego, CA
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Health insurance
- Dental insurance
Quick Apply
5d
Partner Discovery Client Success Manager
SaaSMAX —San Diego, CA
- Mid-level
- Continuous improvement
- Product management
Principal Business Operations Manager - Customer Success Platform
Intuit —San Diego, CA
- $196,000 - $265,000 a year
- Analysis skills
- Senior level
- Leadership
Client Service Representative
Helen Woodward Animal Center —Rancho Santa Fe, CA
- From $20 an hour
- Part-time
- Computer literacy
- Merchandising
- Office
Quick Apply
12d
Customer Success Manager II (RapidScale)
Cox Communications —San Diego, CA
- $81,400 - $122,000 a year
- Full-time
- Azure
- Mid-level
- Master's degree
- Paid jury duty
- Paid holidays
1d
Senior Manager, Customer Success (Money)
Intuit —San Diego, CA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring

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Client Care Coordinator - Senior In-Home Care Agency

Visiting Angels Santee -
Santee, CA

Quick Apply

Job Details

Full-time
From $29 an hour
2 days ago

Benefits

401(k)
Paid time off
Flexible schedule
Life insurance

Qualifications

Home care experience
Patient scheduling systems
Microsoft Excel
Microsoft Outlook
Interpersonal skills
Spreadsheets
Writing skills
Staff scheduling
Client rapport building
Team scheduling
Working with seniors
High school diploma or GED
Older adults
Home health agency experience
Task assignment
Healthcare software applications
Office experience

Full Job Description

Care Coordinator

Job Description

POSITION PURPOSE: The Care Coordinator is responsible for the coordination of services including, but not limited, to: Scheduling caregivers, ensuring adequate staffing, and guaranteeing continuity of care that results in superior client care as well as caregiver and client satisfaction. Market and promote our agency with referral sources to generate new clients The Care Coordinator reports directly to: Director.

CLASSIFICATION: Hourly - Non Exempt.

SUPERVISION EXERCISED: None

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for the position. Additional tasks may be assigned periodically as necessitated by the business demands.

Complete duties as assigned by Management.
Schedule caregiver staff for hours of service for new clients and open hours/shifts on existing cases. Ensure consistency, accuracy, and adequacy in clients’ schedules.
Market and promote our agency with referral sources to generate new clients
Maintain computer schedules and timely data entry for schedules and client information.
Being available to work outside of office hours and weekends as needed.
Be dependable: arrive on time and complete assigned tasks with minimal supervision.
Coordinate clients' care and liaison between clients and caregivers.
Answer the telephone and greet the office visitors.
Assist with all general office duties.
Recruit and advertise for direct care staff.
Support staff in assigned project-based work.
Organize and maintain file systems in compliance with office policies and regulations.
Ensure timely copying and filing of appropriate caregiver and client documentation.
Recognize and reward good job performance and promote caregiver recognition.
Maintain positive relationships with clients and referral sources.
Independently respond to and resolve client complaints and concerns.
Communicate and refer appropriate matters to Case Manager.
Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
Communicate and reinforce Visiting Angels’ policies and procedures, Basic 12 and the Points System to caregiver staff.
Maintain regular, predictable attendance.
Perform other functions, as deemed appropriate by the management team.
REQUIRED JOB KNOWLEDGE AND SKILLS:
High school diploma and two years of experience in an office setting, preferably in private duty homecare.
Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software.
Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.
Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
Present a well-groomed image that reflects the professionalism of the business.
Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while appropriately managing interruptions.
Work independently with a minimum direction and/or supervision after training.
Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
Ability to lawfully work in the U.S.
PHYSICAL/ENVIRONMENTAL DEMANDS:
Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
Must be able to lift at least 50 lbs., if working with clients.
Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet requirements of this position.
Must be able to properly operate office equipment.
Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.
All of the above demands are subject to the ADA requirements.

Job Type: Full-time

Pay: From $29.00 per hour

Benefits:

401(k)
Flexible schedule
Life insurance
Paid time off

Application Question(s):

Do all of your relevant home care work experiences appear on your resume? Please apply only if you have prior experience in a senior in-home care setting.
Are you fully vaccinated against COVID-19?
Have you reviewed and understand the job description and responsibility requirements for this position? (Required)

Experience:

office work: 3 years (Required)
Senior in-Home Care: 4 years (Required)
Microsoft Excel: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer care manager jobs in escondido, ca

Client Care Coordinator - Senior In-Home Care Agency

Client Director - Strategic Tech

Client Service Associate

Private Client Director, Alpha - $200,000/year USD

Client Success Case Manager – Intellectual & Developmental Disabilities (IDD)

Customer Service & Operations Manager

Customer Success Manager

Manager Customer Service

Enterprise Customer Success Manager

Manager of Customer Support

CS - Customer Service Manager

Customer Support Operations Manager - Intercom & Fin AI

Customer Success Manager

Staff Vendor Partner Manager, Intuit Customer Success

Sr. Client Success Manager

Partner Discovery Client Success Manager

Principal Business Operations Manager - Customer Success Platform

Client Service Representative

Customer Success Manager II (RapidScale)

Senior Manager, Customer Success (Money)

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