Top 30 Customer support & client services managers Jobs in Everett, Wa

Customer Care Supervisor
DCC Propane, LLC —Woodinville, WA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Customer Service Mgr-BLR
Ducommun Inc. —Everett, WA
- $100,000 - $125,000 a year
- Oracle
- Marketing
- 5 years
Quick Apply
Member Engagement Lead (Evenings & Weekends)
YMCA of Snohomish County —Everett, WA
- $22.50 - $28.77 an hour
- Part-time
- 18 years or older
- Management
- Computer literacy
- On-the-job training
- Employee assistance program
4d
Retail Operations Manager
Microsoft —Redmond, WA
- $77,000 - $139,600 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
4d
Software Support Analyst Manager
Northwest Educational Service District —Everett, WA
- $130,041.60 - $146,452.80 a year
- Computer Science
- Office
- Master's degree
- Paid jury duty
- Disability insurance
Area Supervisor
Sales Demo Master Client - WFN4.0 —Lynnwood, WA
- Full-time
- Mid-level
- Recruiting
- Communication skills
Customer Care Manager - State Farm Agent Team Member
Rt Shaw - State Farm Agent —Seattle, WA
- $52,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Opportunities for advancement
- Flexible schedule
Quick Apply
Export Service Manager
PACCAR —Kirkland, WA
- $104,100 - $162,900 a year
- 7 years
- Word processing
- Engineering
- Health savings account
- AD&D insurance
Client Service Manager
Gallagher —Bellevue, WA
- $63,500 - $125,000 a year
- Mid-level
- 3 years
- High school diploma or GED
Interpreter Services Scheduling Manager
Universal Language Service, Inc. —Bellevue, WA
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Everett, WA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
(Bellevue) Hybrid Client Service Leader (Player/Coach)
Gallagher Benefit Services —Bellevue, WA
- $64,500 - $126,000 a year
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —Kirkland, WA
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
Team Lead – Scheduling of Interpreter Appointments
Universal Language Service, Inc. —Bellevue, WA
- Day shift
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Director of Member Success
BizX —Bellevue, WA
- $100,000 - $150,000 a year
- Full-time
- CRM software
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
3d
Samsung Regional Operations Manager
2020 Companies, Inc. —Seattle, WA
- $70,000 a week
- Full-time
- Microsoft Outlook
- Mid-level
- Travel
- Paid holidays
- Health insurance
Quick Apply
3d

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Customer Care Supervisor

DCC Propane, LLC -
Woodinville, WA

Quick Apply

Job Details

Full-time
$28 - $30 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Microsoft Excel
Customer relationship building
Microsoft Outlook
Team leadership
Computer literacy
Writing skills
Employee relationship building
Client relationship development
High school diploma or GED
Driving
Cross-functional collaboration
Quality data entry
Staff development
Customer data entry

Full Job Description

Position Summary

The Customer Care Supervisor is responsible for leading their designated area Customer Service team. This role is skilled in performing all the duties of a Customer Care Representative and will ensure exemplary customer service is provided to customers from all levels. This role acts as a lead for the customer service roles in their assigned locations/area. This role may provide back-up to the Customer Care Representatives to cover the office during busy times or on an as needed basis.

This role will be responsible for the training and development of the Customer Service teams within their assigned
locations. Duties include verifying that all information has been entered, uploaded and applied correctly, providing
account cleanup, resolving discrepancies and verifying transactions on a weekly basis. This role includes monthly
reporting, as well as office administration responsibilities and assisting with special projects as assigned. This role requires daily onsite presence in a local office. Reporting to the Area Manager, this role also has a direct reporting line to the CX Department for approved processes, training and metrics goals.

Core Duties / Key Responsibilities

Customer Service - The primary responsibility for all members of the customer service team is to provide
exceptional customer service to all customers through both phone and personal contact. The CCS must be
knowledgeable of product and service offerings and able to train the CCRs in how to explain such offerings to
customers and how to actively upsell or cross-sell when appropriate. The CCS must be an expert in order taking,
transaction processing, and resolving or escalating customer inquiries and/or complaints as needed. May need to
determine if service requests are within the scope of work performed.
Resolving Discrepancies and Account Issues - The CCS is responsible to run the unapplied report weekly and
resolve statement discrepancies on an as needed basis.
Reporting and Auditing - Run and audit weekly, monthly, quarterly and annual reports. Must run, review and
take corrective action on unapplied report weekly, verify the month-end reporting and verify the monthly packets
following CDC completion, and runtake corrective action on the monthly budget report.
Commercial A/R Collections - Must regularly coordinate A/R collection activity, keeping receivable balances to
target levels and handle billing inquiries.
Training and Development - With the assistance of the CX Training Team, CCS is responsible for the training and
development of the local area customer service team.
Employee/Staff development - recruit, train and mentor the customer service representatives. Conduct annual
performance reviews, handle employee issues and manage disciplinary action as necessary.

CSS Job Tasks:

Provide back-up phone support to CCRs on an as needed basis. Phones should be answered within 1-3 rings
whenever possible.
Account cleanup
Data entry back up
Resolve issues when CSR and CDCs are unable to process payments
Run budget report each month
Work with Accounting on GL entries
Manage team to work through month end and busy season
Special Projects as needed
Must be capable of performing all duties of the CCR and provide back-up assistance or coverage on an as-needed
basis

Position Qualifications:

Experience/Education
- Required Education: High School Diploma / GED
Required Work Experience:
- 4+ years of proven work experience in customer service or inside sales
- Minimum 5 years in an office environment preferred

Required Knowledge/Skills/Abilities

Microsoft Applications: Intermediate to advanced functionality (in particular, Word, Excel and Outlook)
Additional Technology: Excellent phone skills and computer literacy
Travel: Within assigned territory only; must be able to drive to alternate locations to train.
Communication: Exceptional verbal and written communication skills required
Additional Requirements:
- Must be able to work independently and effectively manage time
- Take responsibility regarding all aspects of daily tasks and actions
- Strong Data Entry Skills
- Ensure all daily work is completed in a timely and accurate manner
- Ability to flourish with minimal guidance, be a proactive initiator
- Ability to develop strong customer relationships
- Strong organizational skills and attention to detail
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
- Effectively collaborate with leadership and employees to establish goals and standards
- Demonstrate a strong commitment to customer service and safety
- Excellent background in employee management and training techniques
- Ability to be a positive representative of the Company both internally and externally
- Ability to always work with respect and cooperation with fellow employees and customers. Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position
- Attend all safety meetings, training and/or in-services
- Complete all PERC and other online training in a timely manner
- Daily attendance at the worksite is required

Physical/Working Requirements

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is:

This position requires you to work from an office environment; this is not a hybrid or remote position.
Prolonged sitting at a desk and working on a computer.
Must be able to position, transport, lift and/or move up to 15 pounds at a time.
Stand, walk, move across large areas.
Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces.
Communicate with and exchange information verbally and in writing.
Move about in an office environment.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception
and ability to adjust focus.
The noise level in the work environment is usually moderate.

Scope

Direct Reports: up to 7 Employees
Total Organization Employees: ~ 900
Total Organization States: 21

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the employee with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.

DCC Propane is an equal opportunity employer. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, sexual orientation, marital status, veteran status, military status or disability status

Quick Apply

Refine Your Search

customer support & client services managers jobs in everett, wa

Customer Care Supervisor

Customer Service Mgr-BLR

Member Engagement Lead (Evenings & Weekends)

Retail Operations Manager

Software Support Analyst Manager

Area Supervisor

Customer Care Manager - State Farm Agent Team Member

Export Service Manager

Client Service Manager

Interpreter Services Scheduling Manager

Branch Operations Supervisor - Commercial Insurance

(Bellevue) Hybrid Client Service Leader (Player/Coach)

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

Team Lead – Scheduling of Interpreter Appointments

Director of Member Success

Samsung Regional Operations Manager

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