Top 35 Customer service manager Jobs in Everett Wa

Customer Service Manager
Optum —Everett, WA
- $72,800 - $130,000 a year
- 8 hour shift
- 18 years or older
- Pass drug screening
- Office
- On-the-job training
10d
Store Manager (Sales, Customer Service)
Freeway Insurance Services America, LLC —Everett, WA
- $4,000 a month
- Urgently hiring
- Spanish
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
3d
Store Manager (Sales, Customer Service)
Freeway Insurance Services America, LLC —Lynnwood, WA
- $4,000 a month
- Urgently hiring
- Spanish
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
3d
Social Support Lead, Trust and Safety Compute
Google —Kirkland, WA
- $141,000 - $205,000 a year
- Weekends as needed
- Office
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
EMP+EVNSC Client Services Manager
The Salvation Army Everett —Everett, WA
- $34.62 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Team Lead – Scheduling of Interpreter Appointments
Universal Language Service, Inc. —Bellevue, WA
- Day shift
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Product Support Manager
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Senior level
Quick Apply
Senior Technical Program Manager, Customer Support Technology
RedCloud Consulting —Redmond, WA
- $159,000 - $176,800 a year
- Office
- 8 years
- US work authorization
Quick Apply
4d
Customer Service - Self Storage Manager
Public Storage —Everett, WA
- $22 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
Interpreter Services Scheduling Manager
Universal Language Service, Inc. —Bellevue, WA
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Area Supervisor
Sales Demo Master Client - WFN4.0 —Lynnwood, WA
- Full-time
- Mid-level
- Recruiting
- Communication skills
Client Service Operations Manager – Wealth Management
Coldstream Wealth Management —Bellevue, WA
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
Customer Care Supervisor
DCC Propane, LLC —Woodinville, WA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Area Manager
Diamond Parking —Bellevue, WA
- $79,800 - $89,300 a year
- Weekends as needed
- Clean driving record
- Computer literacy
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
Team Manager, Private Client Group
HUB International —Bothell, WA
- Online Application
- Hybrid work
- 7 years
- Office
- Mentoring
- Health savings account
- Disability insurance
13d
Customer Service Manager
Hobby Lobby —Marysville, WA
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
Membership Engagement Supervisor
YMCA of Greater Seattle —Bothell, WA
- $24.00 - $26.40 an hour
- Full-time
- Background check
- Word processing
- Mid-level
- Health insurance
- Dental insurance
10d
Client Manager
Gallagher Benefit Services —Bellevue, WA
- $60,500 - $101,000 a year
- Mid-level
- 3 years
- High school diploma or GED
Client Service Delivery Senior Manager – Infrastructure
Accenture —Kirkland, WA
- $122,700 - $302,400 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Presentation skills
- Paid holidays
- Disability insurance
4d
Principal, Customer Solutions Manager, RDS Service Team
Amazon Web Services, Inc. —Redmond, WA
- $182,800 - $284,300 a year
- Full-time
- SQL
- AWS
- Product management
- AD&D insurance
- Health insurance
5d

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customer service manager jobs near everett wa

Customer Service Manager

Optum -
Everett, WA

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Job Details

Full-time
$72,800 - $130,000 a year
10 days ago

Benefits

On-the-job training

Qualifications

Staff supervision
Managing teams in a customer support role

Full Job Description

This position is Onsite. Our office is located at 7600 Evergreen Way Everett, WA.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours of training will be aligned with your schedule

Primary Responsibilities

Manage teams/supervisors and ensure all SLAs & MBOs are met.
Work closely with other departments to formulate steps for Process Improvement, cost reduction and achieve business objectives.
Groom new managers, supervisors and team leads.
Lead people development charters & ensure highly engaged workforce.
Eye to detail in managing QA for respective processes & demonstrate expertise over generating solid results.
Be the culture ambassador of organization principles and values
Enforce Solid Performance Management Techniques and monitor the Performance Trend
Formulate Solutions to challenges faced and create a robust/sustaining governance model.
Articulate Cost Optimization measures and implement the same across Businesses.
Provide coaching and feedback to supervisor to enable them to improve their team's performance.
Handle multiple clients & ace the customer engagement.
Work closely with WFM to ensure PG's are met.
Ensure compliance with internal policies and procedures, external regulations, and information security standards.
Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization
Organization diagnosis, solution design and management of change initiatives
Develop retention and engagement strategies.
Leads large, complex projects to achieve key business objectives.
Translates highly complex concepts in ways that can be understood by a variety of audiences.
Influences senior leadership to adopt new ideas, products, and/or approaches.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service experience in a receptionist/PSR role
1+ years of experience in a leadership/Team Lead/Supervisory role
Reliable transportation and ability travel up to 30% of the time within the Everett, Arlington, Edmond and Seattle market
Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

3+ years of customer service experience in a receptionist/PSR role
2+ years of experience in a leadership/ Team Lead/Supervisory role
Multiple function customer service and leadership experience
Epic experience

Soft Skills:

Exceptional phone and verbal communication skills along with active listening
Customer focus and adaptability to different customer situations
Ability to work independently
Ability to mentor others and act as a resource
Ability to demonstrate a depth and breadth of knowledge/skills in own area and able to apply these outside of own function
Proactively identifies new solutions to problems and solves complex problems on own
Ability to multi-task, set priorities, and manage time effectively
Ability to learn new and sometimes complicated systems.
Excellent interpersonal, written, and oral communication skills
Ability to meet production and quality goals
Ability to work in a collaborative atmosphere

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED #RPOLinkedIn

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Refine Your Search

customer service manager jobs in everett wa

Customer Service Manager

Store Manager (Sales, Customer Service)

Store Manager (Sales, Customer Service)

Social Support Lead, Trust and Safety Compute

EMP+EVNSC Client Services Manager

Team Lead – Scheduling of Interpreter Appointments

Product Support Manager

Senior Technical Program Manager, Customer Support Technology

Customer Service - Self Storage Manager

Interpreter Services Scheduling Manager

Area Supervisor

Client Service Operations Manager – Wealth Management

Customer Care Supervisor

Area Manager

Team Manager, Private Client Group

Customer Service Manager

Membership Engagement Supervisor

Client Manager

Client Service Delivery Senior Manager – Infrastructure

Principal, Customer Solutions Manager, RDS Service Team

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