Top 18 Customer success manager Jobs in Farmingdale, Nj

Senior Manager, Customer Success
iCims —Holmdel, NJ
- $125,000 - $135,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- AD&D insurance
- Paid holidays
4d
Account Manager
Airgas —Piscataway, NJ
- $70,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Driver's License
- Travel reimbursement
- Paid jury duty
Director, Customer Success (Renewals Ownership Required)
Litera —Holmdel, NJ
- $160,000 - $180,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
Customer Success Lead
CentralReach —Holmdel, NJ
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Customer Success manager
iKomet —Piscataway, NJ
- $85,000 - $100,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
13d
Mid Market Account Manager
WorkWave —Holmdel, NJ
- $75,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Quick Apply
6d
Account Manager - State Farm Agent Team Member
Jen Ortiz - State Farm Agent —Point Pleasant, NJ
- $20 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- Leadership
- Marketing
- Paid time off
- Work from home
Quick Apply
Account Manager - State Farm Agent Team Member
Camille Kiste - State Farm Agent —Eatontown, NJ
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Greg Thomas - State Farm Agent —Middletown, NJ
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Ed Hocker - State Farm Agent —Freehold, NJ
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Scott Klar - State Farm Agent —Matawan, NJ
- $40,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Children
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Gilma Escobar - State Farm Agent —Edison, NJ
- $18 - $24 a year
- Full-time
- Mid-level
- Leadership
- Marketing
- Health insurance
- 401(k)
Quick Apply

Related jobs to explore

Based on your search for customer success manager

Listing Success Manager - Real Estate Team
The Sue Adler Team of Keller Williams —Chatham, NJ
Possess or willing to obtain a real estate license prior to starting (if not already licensed). Maintain regular communication with outside agents to foster…
$65,000 - $90,000 a year
Quick Apply
Client Success Manager
Versatex —Parsippany-Troy Hills, NJ
We are looking for a Client Success Manager to own client relationships from day one — serving as the voice of the client internally and the face of our value…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager (CSM)
Sproutward —Dublin, OH
Create tools and content to help streamline implementation and support processes and provide the best possible customer experiences.
Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer success manager in farmingdale, nj

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near farmingdale, nj

Senior Manager, Customer Success

iCims -
Holmdel, NJ

Apply Now

Job Details

Full-time
$125,000 - $135,000 a year
4 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

Stakeholder engagement
Managing teams in a customer support role
Team leadership
Coaching
Change management
Team development
Data interpretation
Leading team collaboration initiatives
Experience with SaaS (as product category for technical sales engineers)
Data-driven problem-solving
Business operations
SaaS
Cross-functional communication
Team building
Stakeholder management

Full Job Description

Holmdel, New Jersey
Customer Success
Full Time
Remote
6570

Job Overview

The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall customer outcomes. This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and exceptional customer experiences across the customer lifecycle.

The Senior Manager translates organizational priorities into execution, develops leadership capability, optimizes processes, and drives measurable business results. This role partners closely with Account Management, Support, Professional Services, Product, and other cross-functional stakeholders to ensure alignment, scalability, and customer success outcomes.

About Us

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities

Team Leadership & Talent Development

Lead, coach, and develop Customer Success managers to drive engagement, accountability, and performance.

Build capability through ongoing coaching, feedback, talent development, workforce planning and succession planning.

Establish clear expectations, performance standards, and development plans aligned to organizational goals.

Foster a culture of customer advocacy, collaboration, continuous learning, and results orientation.

Operational Excellence & Execution

Translate strategic priorities into actionable plans and ensure consistent execution across teams.

Drive operational performance through the use of metrics, customer health indicators, productivity measures, and business insights.

Monitor team performance, identify trends, and implement improvements to increase effectiveness and scalability.

Optimize processes, workflows, and ways of working to improve customer outcomes and operational efficiency.

Ensure consistent execution of customer engagement strategies, risk management practices, and success planning methodologies.

Customer Outcomes & Business Impact

Provide strategic oversight of customer portfolios to ensure customers realize value and achieve business objectives.

Partner with leaders across Customer Success, Account Management, Support, Product, and Professional Services to drive retention, adoption, and customer satisfaction.

Identify organizational risks, customer trends, and opportunities for proactive intervention.

Support renewal and growth objectives through effective customer success strategies and execution.

Champion the voice of the customer and leverage insights to influence business priorities, product improvements, and customer experience initiatives.

Strategic Leadership & Cross-Functional Partnership

Build alignment across teams and stakeholders to ensure coordinated execution of shared objectives.

Serve as a key stakeholder in organizational planning, helping shape Customer Success strategy and priorities in partnership with senior leaders.

Lead organizational initiatives, change management efforts, and continuous improvement programs.

Identify patterns, dependencies, and barriers across teams and implement scalable solutions.

Influence decisions and drive outcomes through collaboration, communication, and leadership across the organization.
Contribute to strategic planning, workforce planning, and organizational design discussions.

Qualifications

Bachelor's degree or equivalent experience.

7-11+ years of related experience in Customer Success, Account Management, Customer Operations, Professional Services, Consulting, or related customer-facing SaaS functions
1+ years of leadership experience at the Senior Manager level.

Previous people leadership experience managing customer facing-teams.

Demonstrated success driving operational results, business outcomes, and customer success initiatives in a SaaS environment.

Experience developing leaders, building high-performing teams, and managing organizational change.

Strong analytical and problem-solving capabilities with experience leveraging data to drive decisions.

Proven ability to influence cross-functional stakeholders and build alignment across teams.

Exceptional communication, coaching, and leadership skills.

Ability to manage competing priorities and operate effectively in a dynamic, fast-paced environment.

EEO Statement

ICIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at ICIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected].

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base salary range for this position is $125,000 – $135,000. In addition, the estimated on-target earnings (“OTE”), which includes base salary and commissions, is $150,000-$170,000.

Actual compensation will depend on various job-related factors, including but not limited to, location, experience, and job qualifications. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits

Apply Now

Refine Your Search

customer success manager jobs in farmingdale, nj

Senior Manager, Customer Success

Account Manager

Director, Customer Success (Renewals Ownership Required)

Customer Success Lead

Customer Success manager

Mid Market Account Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer success manager in farmingdale, nj

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected