Top 19 Helpdesk technician Jobs in Fitchburg, Wi

211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST
United Way —Madison, WI
- $55,000 - $60,000 a year
- Full-time
- English
- Mid-level
- SQL
4d
Helpdesk Technician
Arrowhead Pharmaceuticals —Madison, WI
- $55,000 - $67,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply
8d
Customer Support Technician
Rigbot —Madison, WI
- Computer science
- Computer Science
- Bachelor of Science
Field Technician
Summit Credit Union —Cottage Grove, WI
- Mid-level
- Office
- Windows
AV Systems Installation Support Technician
Promega —Madison, WI
- Temporary
- Mid-level
- High school diploma or GED
- Driver's License
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Fitchburg, WI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —McFarland, WI
- $22 - $40 an hour
- Full-time
- Background check
- Sales
- Pass drug screening
- Fuel card
- Health insurance
Quick Apply
Residential HVAC Service Manager
Carew Heating & A/C —Madison, WI
- $80,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Maintenance
Extended Stay America —Madison, WI
- $21 - $22 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
Enry-Level CNC Field Service Engineer
Ellison Technologies —Madison, WI
- Full-time
- Military
- Travel
- Manufacturing
- Paid holidays
- Health insurance
Quick Apply
2h
Maintenance Technician Full Ti-105010
ESA Management, LLC —Madison, WI
- $22 an hour
- Basic math
- English
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Building Automation Control Specialist
University of Wisconsin–Madison —Madison, WI
- From $90,000 a year
- Weekends as needed
- Current TB test
- 5 years
- Mid-level
- Dental insurance
- Paid time off
13d
Maintenance Worker
Cambria Hotel Madison East —Madison, WI
- $16 - $25 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Driver's License
- Flexible schedule
Quick Apply

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Help Desk Support Technician
MSA Professional Services, Inc. —Baraboo, WI
Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business day). This role requires a caring, approachable, and empathetic…
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211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST
United Way —Madison, WI
Associate degree, technical certification, or equivalent experience in information technology, data systems, nonprofit technology, customer support, or a…
$55,000 - $60,000 a year
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Desktop Support
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Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Allied Technical Services —Columbus, OH
Valid driver’s license and clean driving record. Please no third‑party candidates or phone calls.*. If you’ve worked in construction, manufacturing, landscaping…
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helpdesk technician jobs near fitchburg, wi

211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST

United Way -
Madison, WI

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Job Details

Full-time
$55,000 - $60,000 a year
4 days ago

Qualifications

Optimizing workflow processes
English
Internal employee customer service
Continuous improvement
Software documentation
CRM system proficiency
Cybersecurity
Database software proficiency

Full Job Description

Reports ToPlatform AdministratorPosition TypeFull-timeFLSA StatusExemptSalary Range$55,000-$60,000 annuallyLocationMadison, WI / HybridRevision DateAugust 2026

Position Summary

The 211 Platform and IT Support Specialist supports the day-to-day administration, maintenance, and user support needs of United Way of Wisconsin’s technology platforms. This role provides hands-on support to the Platform Administrator and helps ensure that staff, partners, and other users have reliable access to the tools, database and telephony systems, data, and technology resources they need.

This position is designed as a platform and technology support role. It supports platform maintenance, user troubleshooting, documentation, data quality assistance, reporting support, internal IT coordination, and routine technology workflows under the direction of the Platform Administrator. The ideal candidate is detail-oriented, service-minded, comfortable learning multiple systems, and able to support users with patience, professionalism, and follow-through.

About United Way Of Wisconsin

United Way of Wisconsin strengthens communities by bringing partners, donors, volunteers, and local leaders together to address disparities, expand opportunity, and improve lives across the state. Through statewide initiatives including 211 Wisconsin, Wisconsin Information and Referral Exchange, Volunteer Wisconsin, and Techquity Wi, we help connect people to resources, strengthen local United Ways, and support regional 211 contact centers serving communities throughout Wisconsin.

Essential Responsibilities

Platform Support

Support the Platform Administrator with routine maintenance, user support, testing, documentation, and daily operations.
Provide second-level support for login, access, workflow, reporting, and system navigation issues.
Maintain website content, functionality, and related updates.
Post timely website content during emergency or disaster response periods.
Manage user accounts, permissions, roles, and access changes as directed.
Use API tools to build endpoints that exchange information with external systems.
Develop forms, reports, search tools, and technical configurations using established policies and practices.
Support user workflow planning for new technical configurations
Escalate complex technical, configuration, integration, or vendor issues as appropriate.
Resolve complex problems, identify new solutions to recurring issues, and apply sound judgment informed by system knowledge, team input, and established practices.
Identify opportunities to improve platform processes and workflows.

Data Quality and Reporting Support

Assist with routine data review, cleanup, validation, and quality assurance.
Support assigned reports, BI tools and dashboards, exports, and platform information requests.
Monitor platform data for completeness, consistency, and accuracy.
Partner with 211 staff to identify data issues and support corrective action.
Maintain documentation for data standards, system fields, reporting processes, and user workflows.

Internal Systems Support

Provide basic internal IT support for UWWi staff, including common hardware issues.
Coordinate with external IT vendors, consultants, or internal leads when issues need escalation.
d workspaces, and access management.
Help staff use technology tools effectively and consistently.

Vendor and Issue Coordination

Track vendor communications, platform issues, and technology follow-up items.
Collect information needed to resolve technical issues or support vendor escalation.
Keep organized records of system changes, support requests, recurring issues, and resolutions.
Coordinate communication among staff, vendors, and internal technology partners as assigned.

Required Qualifications

Associate degree, technical certification, or equivalent experience in information technology, data systems, nonprofit technology, customer support, or a related field.
Two to four years of experience providing technology, platform, database, help desk, user support, or related services.
Experience building forms and/or end-user workflows.
Comfortable working with web-based platforms, databases, CRM-style systems, reporting tools, and Microsoft 365.
Strong troubleshooting skills and ability to learn new systems quickly.
Excellent attention to detail and ability to follow established processes.
Service-oriented approach with the ability to support users patiently, professionally, and clearly.
Ability to clearly document steps, issues, decisions, and resolutions.
Ability to manage multiple support requests and prioritize work effectively.
Commitment to confidentiality, data security, and responsible handling of user and system information.
Ability to explain complex technical information clearly to technical and non-technical audiences, including written and visual documentation needed for project work, processes, and policies.
Willingness to follow change-control processes, guidelines, and related procedures.
Experience identifying and evaluating improvements to processes, technologies, or technology use.

Preferred Qualifications

Experience supporting 211, information and referral systems, community resource databases, CRM systems, or human services technology platforms.
Knowledge of database structures; SQL experience preferred.
Experience integrating separate software components into a unified system preferred.
Help desk experience diagnosing, troubleshooting, and resolving technical support issues.
Point, Teams, OneDrive, or basic Entra ID/Azure Active Directory functions.
Experience supporting technology environments in nonprofit, health, human services, call center, or member-service settings.
Familiarity with data quality, reporting, dashboards, community resource directories, or partner-facing systems.
Experience working with vendors and submitting, tracking, or resolving technical support tickets.
Basic understanding of cybersecurity, device management, access controls, and user permissions.

Core Competencies

Technical troubleshooting and customer service
Platform and user support
Data accuracy and documentation
Confidentiality and security awareness
Process orientation and follow-through
Attention to detail
Adaptability and continuous learning
Team collaboration and service mindset
Clear communication with technical and non-technical users

rks best for the team.

[NR11]Adding this to indicate some build experience would be needed.

Years of experience

1 - 2 years of experience

Salary range

$55,000 - $60,000 per year

Required languages

English

Skills and Competencies

Adaptability and Change Management
Optimizes Work Processes
SQL
Database Configuration
BI and Reporting
Cloud-Based Form Building

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helpdesk technician jobs in fitchburg, wi

211 PLATFORM TECHNICIAN AND SUPPORT SPECIALIST

Helpdesk Technician

Customer Support Technician

Field Technician

AV Systems Installation Support Technician

Now Hiring IT and Telecom Field Technicians

Service Technician, HVAC Repair

Residential HVAC Service Manager

Maintenance

Enry-Level CNC Field Service Engineer

Maintenance Technician Full Ti-105010

Building Automation Control Specialist

Maintenance Worker

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