Top 25 Helpdesk support Jobs in Fletcher, Nc

IT Technical Support Technician
Blue Ridge Technology —Fletcher, NC
- $17 - $20 an hour
- Full-time
- Driver's License
- Typing
- In-person
- Paid time off
- On-the-job training
Quick Apply
6d
IT Support Specialist In-Person Position
Appalachian Mountain Health —Asheville, NC
- $55,000 - $65,000 a year
- On call
- Background check
- Computer science
- Microsoft Outlook
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Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Customer service
- Travel reimbursement
IT Support Technician
TRANSYLVANIA VOCATIONAL SERVICES INC. —Brevard, NC
- $25 an hour
- Part-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
2d
Client Care Coordinator
FLEET Response LLC —Fletcher, NC
- $24 - $26 an hour
- Full-time
- Background check
- Heavy lifting
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
3d
Technical Support Specialist
Civilization Research Institute —Asheville, NC
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Tier I
ACF Technologies, Inc. —Asheville, NC
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
8d
FT IT Field Support Technician I
Haywood Community College —Clyde, NC
- $34,500 - $39,000 a year
- Online Application
- Classroom
- University
- Continuous improvement
- Paid holidays
- Disability insurance
10d
Service Desk Agent I
AMERICAN SYSTEMS —Weaverville, NC
- $18.50 - $20.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Retirement plan
Software Support Technician (Technical Support / Help Desk)
PowerChurch Software —Asheville, NC
- $21 - $22 an hour
- Overtime
- Computer Science
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
8d
Network & Systems Administrator
Brevard College —Brevard, NC
- Weekends as needed
- Google Workspace
- Mid-level
- Windows
- Tuition reimbursement
Senior System Engineer
HCA Healthcare —Asheville, NC
- Full-time
- Analysis skills
- Travel
- Reliable transportation
- Employee stock purchase plan
- Disability insurance
Quick Apply

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IT Technical Support Technician

Blue Ridge Technology
Fletcher, NC

Quick Apply

Job Details

Full-time
$17 - $20 an hour
6 days ago

Benefits

Paid time off
On-the-job training
Work from home

Qualifications

Computer operation
Teamwork
Operating systems
Phone communication
Computer hardware
Typing
Process management
Client interaction via phone calls

Full Job Description

Blue Ridge Technology is an Asheville, NC based technology support company. We service small to medium sized businesses throughout Western North Carolina, providing technical IT support and cybersecurity, properly tailoring strategies to ensure sustainable growth and success for our partners.

This is a great opportunity for beginning IT professionals to get hands-on training from a welcoming and engaging local MSP/IT Service provider. One that looks forward to actively mentoring and supplementing an IT professionals' skills with real world, practical situations, and experience.

Overview

The number one goal of everyone on our team is to make sure our Clients are safe, secure, and frustration free. This position plays an integral role in making sure that happens.

The primary responsibility for this position is to acknowledge support requests for the Help Desk, and to properly gather and document as much helpful troubleshooting info as possible.

Once enough info has been gathered and documented, the secondary responsibility will be to either troubleshoot the issue immediately, schedule a call back, or to escalate the issue to senior level technicians.

Additional responsibilities will be to assist in client and internal projects, documentation, business workflow maintenance, and to grow your skills with ongoing education and credential achievement. We supply you with on the job time and training resources to accomplish this!

DUTIES & TASKS

Customer Service

Work on and resolve Helpdesk Tickets
Provide our Clients with a Quick, Friendly, Helpful, and Respectful Experience
Provide the Client with basic remote troubleshooting
Remote, basic Hardware Maintenance and Support
Provide the Client and Senior Techs with on-site troubleshooting assistance
Provide the Client and Senior Techs with on-site installation & removal of equipment
On-Site Hardware Maintenance and Support

Use of our Ticketing System

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and Documenting all work though our Ticketing System
Make sure that Client Documentation is continuously maintained
Triage and Split tickets that have several issues into their own individual ticket
Make sure that tickets aren't stale by keeping Clients informed of progress

Use of our Monitoring & Management Tool

Proactively review RMM dashboard and apply remediation actions as indicated by our Processes
Review, in detail, regularly scheduled/automated actions as indicated by our Processes

Project Work

From time to time the projects will need additional resource to help deliver projects either on site or remotely. When opportunities arise this position will be required to assist in project delivery

Development / Use of our PSA

Use our PSA to manage and monitor all Client-facing activity
Develop and use the platform to introduce new processes when required
Continually look for ways to better do what we do with our Ticketing System
Introduce/Expand automation of business processes where possible
Make sure nothing slips through any cracks and if it does, stop it from happening again

Development / Use of our RMM

Review RMM policies to ensure adequate patching & monitoring are taking place
Assist in monitoring updates and upgrades so RMM does not break any patching/monitoring jobs

Introduction of New Products and Services

Evaluate and test new services as they become available in conjunction with the technical team before launching to clients
Assist managing and overseeing rollout of new technologies/services across the customer base
Assist in retirement of obsolete technologies/services when required
Assist in analyzing business impact to Client when adding or removing technologies

Communication, Reporting & Risk

Escalate tickets that require Senior Level Technical support
Communicate to the client the status of their ticket every step of the way, notify them of any changes, blocks, or outages related to their issue
Constantly create and improve all Knowledgebase documents and SOPs
Identify, Communicate and Mitigate potential risks to Senior Level Techs and Clients

Team Work

Support the Team and Clients with any unusual/high-level issues that arise
Escalating any unusual/high-level issues that arise to Senior Level Techs
Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO

Skills and Attributes

Desired

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
Basic understanding of support tools, techniques and how technology is used to provide services
Intermediate understanding of operating systems, business applications, printing systems and network systems
Basic diagnosis skills of technical issues related of end-user hardware & software and network devices
Basic experience and understanding of structured cabling (tidy cable management is a must)
Basic experience installing and maintaining networking and VoIP equipment
Basic experience and knowledge of working with the Microsoft 365 Platform
Basic experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc.)
Basic experience working with vendors for expedited troubleshooting of hardware and software systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Basic knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Skills in Strategic & Resource Planning with an ability to think and plan ahead
Professional IT Certifications such as CompTIA A+ and/or CompTIA Network+
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Perks

Weekly incentives for reaching Team and Company Goals
An easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home one day a week (after trial period)
Guided Training to help you develop life-long skills and earn industry certifications (training & exams are paid for)

CAREER GROWTH

This position is ideal for someone looking to break into the world of IT. From Cybersecurity, Client Support, to Engineering and even Consultation. Working at an MSP exposes and familiarizes employees to both sides of the IT universe, the Client and the Managed. With the provided on the job training, education, and certification, you will be handed all the tools to grow with us !

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

Paid time off

Experience:

Help Desk: 1 year (Preferred)

Ability to Commute:

Fletcher, NC 28732 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in fletcher, nc

IT Technical Support Technician

IT Support Specialist In-Person Position

Helpdesk Technician

IT Technician II

IT Support Technician

Client Care Coordinator

Technical Support Specialist

IT Support Tier I

FT IT Field Support Technician I

Service Desk Agent I

Software Support Technician (Technical Support / Help Desk)

Network & Systems Administrator

Senior System Engineer

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