Top 191 Lead sales associate / customer Jobs in Fletcher, Nc

Customer Service Representative
Eden Brothers LLC —Arden, NC
- $19 - $23 an hour
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Paid holidays
- Dental insurance
Quick Apply
10d
Admissions Counselor
Montreat College —Montreat, NC
- $35,000 - $45,000 a year
- Weekends as needed
- Background check
- High school
- Sales
- Health insurance
- Dental insurance
Quick Apply
Merchandising Service Associate - Plant Service Lead
Lowe's —Arden, NC
- Full-time
- Mid-level
- High school diploma or GED
- Under 1 year
9h
Automotive Sales Associate
Boyd Chevrolet —Hendersonville, NC
- $3,500 - $12,000 a month
- Full-time
- Background check
- Spanish
- Clean driving record
- Paid training
- Health insurance
Quick Apply
8d
Sales Associate
Spicer Greene Jewelers —Asheville, NC
- $40,000 - $80,000 a year
- Weekends as needed
- Computer literacy
- Basic math
- English
- Health insurance
- Dental insurance
Quick Apply
Area Supervisor
Ross Stores —Arden, NC
- Weekends as needed
- Merchandising
- Sanitation
- English
Guest Experience Associate
Go Rentals —Fletcher, NC
- $19 an hour
- Full-time
- Background check
- Sales
- Pass drug screening
- Travel reimbursement
- Disability insurance
Quick Apply
8d
Selling Associate-Asheville
Victoria's Secret —Asheville, NC
- $12.00 - $14.25 an hour
- Part-time
- Cleaning
- Fair chance
- Entry level
- Employee assistance program
- Flexible schedule
Produce Associate
Sam's Club —Hendersonville, NC
- $18 - $26 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
(USA) Merchandising Lead
Sam's Club —Hendersonville, NC
- $22 - $30 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
1d
Seasonal Retail Sales Associate
Gap —Asheville, NC
- Part-time
- Office
- Continuous improvement
- Entry level
- Store discount
- Employee stock purchase plan
Produce Lead
Sam's Club —Asheville, NC
- $22 - $30 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
2d
Sales Associate
BoxLunch & Hot Topic —Asheville, NC
- Part-time
- 18 years or older
- Communication skills
- Entry level
Quick Apply
Associate Manager
Ralph Lauren —Asheville, NC
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
Retail Guide
The Orvis Company —Asheville, NC
- $16 - $19 an hour
- Part-time
- Computer literacy
- Computer skills
- Entry level
- 401(k) matching
Quick Apply
4d
Retail Lead-Asheville Regional Airport
Paradies Lagardere NC EE Retail, LLC —Fletcher, NC
- Merchandising
- Mid-level
- Retail management
Quick Apply
Sales Associate
Rack Room Shoes, Inc. —Arden, NC
- $10.00 - $11.50 an hour
- Part-time
- Merchandising
- Team management
- Children
Quick Apply
8d
Key Lead - Tanger Outlets Asheville, Abercrombie & Fitch
Abercrombie & Fitch Co. —Asheville, NC
- Part-time
- Merchandising
- No experience needed
- Mid-level
- Store discount
- Opportunities for advancement
Retail Store Manager
PetSmart —Hendersonville, NC
- $57,500 - $110,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Leasing Consultant - The Highland
Gallery Residential —Hendersonville, NC
- Weekends as needed
- Word processing
- Computer literacy
- Merchandising
Quick Apply
14d

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Customer Service Representative

Eden Brothers LLC -
Arden, NC

Quick Apply

Job Details

$19 - $23 an hour
10 days ago

Benefits

Paid holidays
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount

Qualifications

Managing clients in a customer support role
Decision making
Customer support
Ticketing system technical support

Full Job Description

Description:

Job Title: Customer Service Representative
Department: Garden Support (Sales & Service)
Reports To: Sales & Support Manager
Direct Reports: None
Location: Hybrid | Asheville or WNC Based

Company Overview

Eden Brothers is one of the largest online retailers of flower bulbs and seeds in the United States and is located in Arden, North Carolina. Our mission is to help gardeners of all experience levels create beautiful, thriving landscapes through premium products and expert guidance. We’re building a brand that celebrates the joy, pride and connection to nature that gardening brings.

Position Summary

The Support Associate is the heart of the Eden Brothers customer experience — the person our customers reach when something goes wrong, when they need reassurance, or when they just need someone to help them figure out what happened to their order. This role sits within our Post-Purchase Service pod and is responsible for resolving issues with speed, care, and good judgment across both phone and email channels.

This isn't a role for someone who wants to work from a script. Our customers are gardeners — they care about what they ordered, they're often working toward something meaningful, and they remember how they were treated. The Support Associate brings genuine warmth and ownership to every interaction, closing tickets with the kind of resolution that leaves customers wanting to come back. You'll work closely with Sales Associates and the Product Experience Lead to serve the full customer journey, and your observations about recurring issues and product feedback will directly inform how we improve.

Requirements:

What You’ll Do

Serve as the Point of Contact for Post-Purchase Customers

Answer inbound phone calls and emails from customers with questions or concerns related to their orders, responding with professionalism, warmth, and a commitment to timely resolution.
Own each case from first contact through resolution — not just closing the ticket, but representing Eden with service that turns a frustrating experience into a reason to return.
Build familiarity and grow relationships with high-value and VIP customers, driving an impeccable customer experience, larger order volumes, and long-term customer loyalty.

Resolve Order Issues with Ownership and Good Judgement

Investigate and resolve a wide range of post-purchase issues including shipping delays, missing or damaged items, incorrect orders, and cancellation requests.
Apply company policy with empathy and sound judgment, balancing customer satisfaction with business outcomes and escalating to the Garden Support Manager when appropriate.
Process Grow Guarantee claims, ensuring our customers know that when their seeds or bulbs don’t successfully grow or aren’t true-to-type, we will make it right.
Maintain clear, accurate records of every interaction and resolution in Zendesk and Shopify, ensuring our team has the history it needs to serve customers well over time.

Support Customers with Product & Planting Questions

Provide general guidance on planting, germination, and growing conditions for seeds and bulbs, helping customers feel confident in the products they've purchased.
Escalate complex or technical horticultural questions to the Product Experience Lead, and use the experience to help build our internal product knowledge and on-site product FAQs.
Identify opportunities for upsell, cross-sell, commercial relationships and custom orders, and making a warm handoff with our Sales Associates to close the lead.
Stay current on seasonal product availability, common growing concerns, and new additions to the assortment so you can speak to what customers are experiencing right now.

Surface Patterns That Make Us Better

Track and share recurring issues, customer complaints, and product feedback with the Garden Support Manager and Product Experience Lead, contributing to a feedback loop that informs quality control and inventory decisions.
Flag systemic problems — shipping carrier issues, product quality patterns, website confusion — that go beyond individual ticket resolution.
Collaborate with the Sales team to share learnings that help the full team deliver a more consistent customer experience across pre- and post-purchase touchpoints.

Create a Best-in-Class Customer Experience

Collaborate with Sales Associates and the Product Experience Lead to build a high-performance, best-in-class sales and service experience for new and returning customers.
Share customer feedback, quality issues and recurring complaints with the Product Experience Lead, Marketing and Quality teams to inform product quality and website improvements.

Required Skills

1–3 years of experience in customer service, customer support, or a related role
Strong written and verbal communication skills — you're clear, warm, and professional
Organized and dependable in managing a high volume of tickets without letting things slip
Comfortable navigating multiple tools simultaneously (Zendesk, Shopify, or similar platforms)
A genuine interest in helping people and a calm, solution-oriented approach
Experience or interest in gardening, horticulture, or agriculture is welcomed but not required

Compensation & Benefits

Eden Brothers offers a market-competitive compensation package that includes:

Health, dental, and vision insurance
401(k) retirement plan
Paid time off and paid holidays
Employee discount program

Opportunities for career growth within a rapidly growing company

Equal Opportunity Employer

Eden Brothers is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Quick Apply

Refine Your Search

lead sales associate / customer jobs in fletcher, nc

Customer Service Representative

Admissions Counselor

Merchandising Service Associate - Plant Service Lead

Automotive Sales Associate

Sales Associate

Area Supervisor

Guest Experience Associate

Selling Associate-Asheville

Produce Associate

(USA) Merchandising Lead

Seasonal Retail Sales Associate

Produce Lead

Sales Associate

Associate Manager

Retail Guide

Retail Lead-Asheville Regional Airport

Sales Associate

Key Lead - Tanger Outlets Asheville, Abercrombie & Fitch

Retail Store Manager

Leasing Consultant - The Highland

I want to receive the latest job alert for lead sales associate / customer in fletcher, nc

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