Top 22 Early learning coalition Jobs in Florida

Customer Service Specialist
Early Learning Coalition of Broward, Inc. —Fort Lauderdale, FL
- $19.14 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
12d
TRANSFORMATIVE PROFESSIONAL DEVELOPMENT COORDINATOR
Early Learning Coalition of Alachua County —Gainesville, FL
- Up to $50,003 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
7d
Community Educational Initiatives Specialist (Sleep Baby Safely Initiative)
Early Learning Coalition of Manatee, Inc. —Manatee County, FL
- $45,000 - $50,000 a year
- Weekends as needed
- Bilingual
- Microsoft Word
- Background check
- Health insurance
- Dental insurance
Quick Apply
Purchasing Manager (Non-Profit)
Early Learning Coalition of Broward, Inc. —Fort Lauderdale, FL
- $75,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
Technical Assistance Specialist (Early Learning Instructional Coach)
Early Learning Coalition of Palm Beach County —Boynton Beach, FL
- Up to $60,000 a year
- Full-time
- Hybrid work
- 5 years
- Education
- Travel
- Travel reimbursement
- Mileage reimbursement
Quick Apply
14d
Call Center Agent (Part-Time)
Early Learning Coalition of Miami-Dade/Monroe —Cutler Bay, FL
- From $18 an hour
- Part-time
- Bilingual
- Background check
- Spanish
- 401(k)
- 401(k) matching
Quick Apply
PROVIDER CONTRACTS SPECIALIST
Early Learning Coalition of Alachua County —Gainesville, FL
- Up to $40,560 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
7d
Early Childhood Care Coordination Care Coordinator
Early Learning Coalition Of NW FL, Inc. —Panama City, FL
- $19 - $22 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- COVID-19 protective measures
- Paid holidays
Quick Apply
Family Support Specialist - Eligibility (Central)
Early Learning Coalition of Miami-Dade/Monroe —Miami, FL
- $19.23 an hour
- Full-time
- Background check
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Controller (Nonprofit / Government-Funded Organization)
Early Learning Coalition of Broward, Inc. —Fort Lauderdale, FL
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Background check
- CPA
- Team management
- 403(b) matching
- Health insurance
Quick Apply
12d
Eligibility Specialist
Early Learning Coalition of the Emerald Coast, Inc. —Shalimar, FL
- $17.60 an hour
- Full-time
- Customer service
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
Early Childhood Instructional Coach
Early Learning Coalition of Miami-Dade/Monroe —Miami Lakes, FL
- $47,500 a year
- Full-time
- Background check
- School experience
- Spanish
- Health insurance
- Dental insurance
Quick Apply
11h
Family Engagement Specialist
Early Learning Coalition of Flagler and Volusia —Daytona Beach, FL
- $18.56 an hour
- Full-time
- Clean driving record
- Public speaking
- Driver's License
Quick Apply
Supervisor of Developmental Health
Early Learning Coalition of Flagler and Volusia —Daytona Beach, FL
- $25.21 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
Contract Technical Assistant
Early Learning Coalition of Miami-Dade/Monroe —Miami, FL
- $19.23 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
11h
Family Services Specialist - Processor (Telecommute)
Early Learning Coalition of Palm Beach County —Palm Springs, FL
- Up to $22.28 an hour
- Online Application
- Microsoft Excel
- Mid-level
- Education
- Health savings account
- Paid holidays
Quick Apply
11d
nurse Home Visitor
Early Learning Coalition of Polk County —Lakeland, FL
- Full-time
- Nursing
- RN License
- Bachelor of Science
Quick Apply
EHS Family Services Specialist
Early Learning Coalition of Miami-Dade/Monroe —Miami-Dade County, FL
- $47,500 a year
- Full-time
- Background check
- Spanish
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
6d
EHS Contract & Procurement Administrator
Early Learning Coalition of Miami-Dade/Monroe —Miami-Dade County, FL
- $60,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Technical Assistance Specialist (Early Learning Instructional Coach) - Bilingual Spanish or Creole Required
Early Learning Coalition of Palm Beach County —Boynton Beach, FL
- Up to $60,000 a year
- Full-time
- Hybrid work
- 5 years
- Education
- Travel
- Travel reimbursement
- Mileage reimbursement
Quick Apply
14d

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Customer Service Specialist

Early Learning Coalition of Broward, Inc.
Fort Lauderdale, FL

Quick Apply

Job Details

Full-time
$19.14 an hour
12 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Spanish
Phone communication
Customer service
Microsoft Office
High school diploma or GED
Driver's License
Data entry
Quality data entry
Customer data entry

Full Job Description

JOB SUMMARY: The Customer Service Specialist handles all customer calls to answer questions and resolve problems in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, and/or services.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (This description reflects the major core duties and responsibility of the job; the employee is expected to perform these, and other job-related duties as may be required. Additions, deletions, or changes may be made to this description at any time without prior notice.)

· Creates a positive client experience by understanding and meeting client needs quickly, professionally, and accurately.

· Answers calls and responds to emails.

· Provides customers with general service information.

· Handles customer inquiries both telephonically and by email.

· Research required information using available resources.

· Be able to maintain confidentiality with shared information.

· Capable of handling issues and complaints and providing solution to the customers.

· Identifies and escalates priority issues.

· Updates existing customer information in database systems.

· Routes calls to appropriate resource if issue cannot be resolved at call center.

· Follow up customer calls where necessary.

· Documents all call information according to standard operating procedures.

· Completes call logs.

· Greets customers warmly and ascertains problem or reason for calling.

· Listens and responds appropriately to customer including the use of techniques to diffuse escalating situations.

· Utilizes computer technology to handle high call volumes.

· Compiles reports on overall customer satisfaction.

· Reviews client applications submitted on the OEL Family Portal by families seeking

VPK and School Readiness Services, and accurately determines their eligibility for said services.

· Handles escalated calls requiring additional assistance.

· Tracks responses to wait list funding notifications issued.

· Monitors call volume consistently and coordinates available resources to maintain optimal level of “handled calls.”

· Assists Senior Supervisor with distribution of workload, daily schedules, and completion of special projects.

COMPETENCIES:

· Patience

· Attention to detail

· Positive Comportment

· Communication Proficiency

· Ethical Conduct

· Business Acumen

· Technical Capacity

· Team Player

· Problem Solving

· Data Entry of large amounts of information accurately and quickly

SUPERVISORY RESPONSIBILITIES:

· None

WORK ENVIRONMENT:

· This position operates in a professional office environment and remotely.

· This position will be expected to work in public venues to support ELC related events.

· This role uses commonly used applications that include Microsoft Office Suite, E- mail, and current state data systems.

PHYSICAL DEMANDS:

· While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands and fingers to operate and handle keyboards and other office equipment.

· Ability to operate a motor vehicle

· Able to sit for extended periods of time

· Regularly required to walk and reach with hands and arms

· Required corrected vision and hearing to normal range

POSITION TYPE AND EXPECTED HOURS OF WORK:

· This is a full-time non-exempt position that requires the employee to adhere to ELC’s Telework Agreement.

· The work hours are typically Monday through Friday, 8:30 AM – 5:00 PM.

- This position may work nights, weekends and holidays.

- This position may regularly work longer hours.

REQUIRED EDUCATION AND EXPERIENCE:

· High school diploma or equivalent minimum.

· A minimum of three (3) years of proven experience in a customer service role.

· Experience in a call center or customer service environment handling high volume of calls.

· Data Entry experience.

ADDITIONAL REQUIREMENTS:

Language

Bi-lingual English/Spanish OR English/Creole preferred

Background Checks

Employment in this position is contingent upon obtaining and maintaining satisfactory:

· Verification of Required Education and/or Credentials

· Level II Background Check

· Drug Screen

· Valid Florida Driver License

· Valid Automobile Insurance

· Access to Reliable Transportation

· E-Verify

· High Speed Internet Access that can be maintained daily, with at least 50Mbps when working in a secure home location.

REASONABLE ACCOMMODATION WILL BE MADE FOR OTHERWISE QUALIFIED INDIVIDUAL WITH A DISABILITY.

Job Type: Full-time

Pay: $19.14 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Fort Lauderdale, FL 33309

Quick Apply

Refine Your Search

early learning coalition jobs in florida

Customer Service Specialist

TRANSFORMATIVE PROFESSIONAL DEVELOPMENT COORDINATOR

Community Educational Initiatives Specialist (Sleep Baby Safely Initiative)

Purchasing Manager (Non-Profit)

Technical Assistance Specialist (Early Learning Instructional Coach)

Call Center Agent (Part-Time)

PROVIDER CONTRACTS SPECIALIST

Early Childhood Care Coordination Care Coordinator

Family Support Specialist - Eligibility (Central)

Controller (Nonprofit / Government-Funded Organization)

Eligibility Specialist

Early Childhood Instructional Coach

Family Engagement Specialist

Supervisor of Developmental Health

Contract Technical Assistant

Family Services Specialist - Processor (Telecommute)

nurse Home Visitor

EHS Family Services Specialist

EHS Contract & Procurement Administrator

Technical Assistance Specialist (Early Learning Instructional Coach) - Bilingual Spanish or Creole Required

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