Top 227 Head of client experience Jobs in Florida

Head of Client Experience
Bright!Tax —Miami, FL
- Remote
- Supervising experience
- Continuous improvement
- Senior level
Quick Apply
Fractional Chief Operating Officer/Operations Advisor
Via Logic LLC —Tampa, FL
- $150 - $200 an hour
- Contract
- Remote
- QuickBooks
- Senior level
- Communication skills
Quick Apply
7d
Head of Sales
Crystalia Glass LLC —Pompano Beach, FL
- $200,000 - $250,000 a year
- Full-time
- 7 years
- In-person
- Senior level
Quick Apply
Chief Estimating & Sales Support Manager
Granite Communications and Security —Tampa, FL
- $120,000 - $160,000 a year
- Full-time
- 7 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Chief Estimator - Electrical Construction
Davco Electrical Contractors —Boynton Beach, FL
- $110,000 - $165,000 a year
- Full-time
- Travel
- Mentoring
- Organizational skills
- Relocation assistance
- Health insurance
Quick Apply
Survey Party Chief
Confidential —Tallahassee, FL
- $25 - $35 an hour
- Weekends as needed
- Clean driving record
- Management
- Mid-level
- Fuel card
- Health insurance
Quick Apply
Land Survey Crew Chief - Fort Lauderdale, FL
Yoh, A Day & Zimmermann Company —Fort Lauderdale, FL
- $30 - $40 an hour
- Overtime
- Microsoft Word
- Office
- Math
- Health savings account
- Disability insurance
Quick Apply
PART-TIME : Teacher Assistant (2pm - 6pm) - Head Start
Step Up Suncoast, Inc. —Manatee County, FL
- From $16.54 an hour
- Full-time
- Background check
- Classroom
- Ability to walk for extended periods
- Paid holidays
- 401(k)
Quick Apply
Senior/Chief Engineer
Metric Engineering —Florida
- $90 - $120 an hour
- Part-time
- Remote
- Quality control
- Mentoring
- Senior level
Survey Party Chief
Bartram Trail Surveying, Inc —Green Cove Springs, FL
- Full-time
- Clean driving record
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
14d
Chief Building Engineer
Lincoln Property Company —Dania Beach, FL
- Weekends as needed
- Background check
- 5 years
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
EXPERIENCED Land Survey Crew Chief
GeoPoint —Naples, FL
- $21 - $35 an hour
- Overtime
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Chief Estimator – Civil/Site Development
Vertical Earth Inc. —Lutz, FL
- Full-time
- Civil engineering
- Business development
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
Chief Executive Officer (CEO) — Private Aviation
Total Aviation Staffing, LLC —Orlando, FL
- Full-time
- Recruiting
- Senior level
- Leadership
Quick Apply
13d
Field Crew Chief - Residential Land Surveying
Exacta Land Surveyors LLC —Jacksonville, FL
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Chief Estimator
Hudson Construction Group Inc —Winter Haven, FL
- $75,000 - $110,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Databases
- Relocation assistance
- Paid time off
Quick Apply
Land Survey Crew Chief
GeoPoint —Freeport, FL
- $21 - $35 an hour
- Overtime
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Head of Personal Loans Core Platforms and Lending Integrations - Director
Citi —Jacksonville, FL
- $170,000 - $300,000 a year
- Full-time
- Azure
- Computer Science
- 11+ years
- Paid holidays
- Disability insurance
7h
Field Crew Chief - Residential Land Surveying
Exacta Land Surveyors LLC —West Palm Beach, FL
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
11d
Area Head Of Finance
Siemens —Jacksonville, FL
- $109,670 - $188,006 a year
- Full-time
- Hybrid work
- 6 years
- Customer service
- Office
11d

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head of client experience jobs near florida

Head of Client Experience

Bright!Tax
Miami, FL

Quick Apply

Job Details

Qualifications

Optimizing workflow processes
Performance dashboards
Customer retention strategy
Team supervision
Tooling
Process design
Employee relationship building
Metrics Reporting
Team development
Supervising experience
Continuous improvement
Client management
Relationship management
Leading team collaboration initiatives
User journey mapping
Management reporting
Customer success strategy
Senior level
Escalation handling
Process management
Cross-functional communication
Team building
Experience design

Full Job Description

About Bright!Tax

Bright!Tax is a remote-first firm dedicated to US expat tax. We exist to be part of our clients' stories of love, adventure, and freedom, wherever in the world they've chosen to live them. Our brand promise is Kindness, Ease & Expertise, and we hold ourselves to that same standard internally, in how we build teams and support each other's own stories.

About the role

Behind every Bright!Tax client is a story: a move abroad, a relationship, a retirement, a leap of faith. Our job is to remove the tax burden so people can focus on that story. This role exists to make sure the experience of working with us is as good as the promise we make: kind, easy, and expert, from the first hello through the final filed return.

Today, that experience is split across two teams: Client Success, who manage the relationship, and our tax team, who deliver the work. Clients don't experience those as two teams; they experience one journey. This role is the first to own that journey end to end.

You'll lead our Client Success function (two team leads and a 12-person team) and partner closely with tax leadership to close the gaps where handoffs, communication, or expectations break down between the two. You won't manage tax preparers directly; you'll set the standards, build the feedback loops, and make the case, backed by data, for where the journey needs to change.

This is a KPI and process-improvement led role first. You'll be judged on measurable movement in retention, satisfaction, and journey friction, not on team size or activity.

What you'll own

Client Success leadership: set strategy, priorities, and resourcing for the two team leads and their teams; build the systems, tooling, and playbooks that let them do their best work.
End-to-end journey design: map the full client experience across Client Success and tax delivery with a genuine eye for user experience (UX), and identify where friction, delay, or inconsistency creeps in, before the data even flags it.
Experience standards: define what “great” looks like at every touchpoint, including response times, communication cadence, proactive updates, and escalation handling, and hold Client Success accountable to it.
Cross-team partnership: work directly with tax leadership and our technical, co-contributing teams to surface where the handoff between teams is costing us trust, and collaborate on fixes. Today this is an influence relationship, not a reporting line. Whether it evolves into a combined client and delivery function is an open question we expect this role to help answer, not a settled part of the mandate.
Metrics and reporting: own retention as the headline measure of the journey. Track it as Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by the value of renewals rather than client count, so the measure rewards keeping and growing our best-fit clients instead of simply holding volume. Alongside it, own the operational measures that predict retention: turnaround time by phase, time to first response, and our pending information rate, all visible on shared dashboards so every team member can see where their accounts stand.
Voice of the client: build the feedback loops (client, Client Success, and tax team) that catch problems before they show up in a renewal conversation.

What success looks like

Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) improve as the team scales, with first-year retention the specific number to move.
Turnaround time and the pending information rate trend down, with fewer complaints tied to handoffs between Client Success and tax delivery.
The team operates from a proactive dashboard of at-risk and in-progress accounts, not from inbox zero as the default goal.
The Client Success team is engaged, developing, and retaining A-Players under both team leads.
Tax leadership sees this role as a genuine partner in fixing the client experience, not an added layer of oversight.

What you bring

A proven track record of improving client retention and client satisfaction (CSAT) through hands-on process and journey design, not just team management.
A genuine eye for UX: you notice where a client-facing process feels clunky or slow, not just where the data eventually says it's broken.
A proven track record of partnering with technical, co-contributing teams, like our tax delivery team, to drive Client Success results through influence and collaboration, not direct authority.
Experience managing managers: you develop team leads, not just individual contributors.
Comfort with ambiguity: this is a new kind of role for Bright!Tax, and you'll help define it as much as fill it.
Genuine alignment with how we work: kindness as a default, high standards, honesty about what isn't working, and the ability to build strong relationships across a fully remote, global team.

Nice to have

Experience building a Client Success function from the ground up.

Note: This is a fully remote role. We welcome applications from candidates anywhere.

Quick Apply

Refine Your Search

head of client experience jobs in florida

Head of Client Experience

Fractional Chief Operating Officer/Operations Advisor

Head of Sales

Chief Estimating & Sales Support Manager

Chief Estimator - Electrical Construction

Survey Party Chief

Land Survey Crew Chief - Fort Lauderdale, FL

PART-TIME : Teacher Assistant (2pm - 6pm) - Head Start

Senior/Chief Engineer

Survey Party Chief

Chief Building Engineer

EXPERIENCED Land Survey Crew Chief

Chief Estimator – Civil/Site Development

Chief Executive Officer (CEO) — Private Aviation

Field Crew Chief - Residential Land Surveying

Chief Estimator

Land Survey Crew Chief

Head of Personal Loans Core Platforms and Lending Integrations - Director

Field Crew Chief - Residential Land Surveying

Area Head Of Finance

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