Top 2961 Department supervisor Jobs in Fort Lauderdale, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
ELIGIBILITY SPECIALIST I - 60044564
The State of Florida —Fort Lauderdale, FL
- $2,785.92 a month
- Full-time
- Background check
- Word processing
- Computer literacy
- Opportunities for advancement
Housing Choice Voucher (HCV) Supervisor
Housing Authority City of Miami Beach —Miami Beach, FL
- From $65,000 a year
- Full-time
- Background check
- Management
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Child Welfare Services Trainer
Citrus Family Care Network —Miami, FL
- $57,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Classroom
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Telecom Administrator & IT Support Specialist
National Employee Benefits Administrators, Inc. (NEBA) —Pembroke Pines, FL
- Full-time
- Spanish
- System design
- English
- Health insurance
- Dental insurance
Quick Apply
8d
Learning and Development Specialist
Elite Flower Services, Inc —Miami, FL
- Up to $65,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
14d
Director of Production (Manufacturing)
EAM Worldwide —Miami, FL
- Full-time
- Spanish
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
EverClean Site Supervisor
Greensea Systems —Hialeah, FL
- $30 - $34 an hour
- Email
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
1d
Ophthalmic Scribe
Retina Group of Florida —Fort Lauderdale, FL
- Full-time
- Spanish
- Medical office experience
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
1d
Afterschool Site Supervisor
YMCA of South Florida —Broward County, FL
- From $18.54 an hour
- Part-time
- Background check
- 18 years or older
- Pass drug screening
Quick Apply
2h
Adoption Advocate
Citrus Family Care Network —Miami, FL
- $48,000 - $50,000 a year
- Full-time
- Hybrid work
- Background check
- Master's degree
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
RN Supervisor 11pm to 7:30am Weekends ONLY
Fort Lauderdale Health and Rehabilitation Center —Fort Lauderdale, FL
- Weekends only
- Background check
- Nursing
- Skilled nursing facility
- Health insurance
- Paid time off
Quick Apply
Escrow Officer
DHI Title —Coconut Creek, FL
- Full-time
- Management
- Sales
- English
- Employee stock purchase plan
- Disability insurance
Senior Tax Associate/Tax Supervisor
Forrest Robinson, PLLC —Coral Springs, FL
- Extended hours
- Hybrid work
- CPA
- Writing skills
- Research
Quick Apply
1d
HR Operations Coordinator
Confidential —Miami, FL
- $58,000 - $62,000 a year
- Extended hours
- Spanish
- Customer service
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
12d
Business Development Representative -FMO Health Insurance
Alliant Insurance Services —Fort Lauderdale, FL
- $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
7d
Activities Assistant Part-time
Ft Lauderdale Health and Rehabilitation —Fort Lauderdale, FL
- $15 - $17 an hour
- Part-time
- Background check
- Skilled nursing facility
- Rehabilitation center
- Health insurance
- Dental insurance
Quick Apply
Licensing/Re-Licensing Specialist
Citrus Family Care Network —Miami, FL
- $54,000 - $56,000 a year
- Weekends as needed
- Background check
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Housekeeping Supervisor/Inspector
Holiday Inn Miami Beach —Miami Beach, FL
- $16 - $18 an hour
- Full-time
- Writing skills
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Certified Respiratory Therapist
HCA Florida University Hospital —Davie, FL
- Part-time
- 1 year
- No travel
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
4h

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

department supervisor jobs in fort lauderdale, fl

Remote Contact Center Supervisor

ELIGIBILITY SPECIALIST I - 60044564

Housing Choice Voucher (HCV) Supervisor

Child Welfare Services Trainer

Telecom Administrator & IT Support Specialist

Learning and Development Specialist

Director of Production (Manufacturing)

EverClean Site Supervisor

Ophthalmic Scribe

Afterschool Site Supervisor

Adoption Advocate

RN Supervisor 11pm to 7:30am Weekends ONLY

Escrow Officer

Senior Tax Associate/Tax Supervisor

HR Operations Coordinator

Business Development Representative -FMO Health Insurance

Activities Assistant Part-time

Licensing/Re-Licensing Specialist

Housekeeping Supervisor/Inspector

Certified Respiratory Therapist

I want to receive the latest job alert for department supervisor in fort lauderdale, fl

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