Top 599 Customer success specialist Jobs in Fort Lauderdale Fl

CRM & Lifecycle Marketing Specialist
Cruise.com —Dania, FL
- Full-time
- Hybrid work
- Marketing
- Social media management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Accounts Receivable
Confidential —Deerfield Beach, FL
- Full-time
- Background check
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14h
Desktop Support Specialist
Mphasis —Boca Raton, FL
- $22 - $24 an hour
- Contract
- Computer science
- Computer Science
- 5 years
Quick Apply
Employee Engagement Coordinator
Teleperformance USA —North Lauderdale, FL
- Microsoft Excel
- Customer service
- Administrative experience
- Paid training
- Health insurance
Director, Integrated Land Base & Digital Marketing
Seminole Hard Rock Support Services —Davie, FL
- Full-time
- Hospitality
- Continuous improvement
- Mentoring
Quick Apply
Customer Success Specialist
AJAIA —Fort Lauderdale, FL
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
11d
Customer Success & Support Specialist
My shop USA inc —North Miami Beach, FL
- $60,000 a year
- Weekends as needed
- Customer service
- English
- In-person
- Opportunities for advancement
Quick Apply
Customer Relations Specialist I
AutoNation —Fort Lauderdale, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Dental insurance
- Vision insurance
Quick Apply
5d
Customer Relations Specialist
Banyan Air Service —Fort Lauderdale, FL
- From $23 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- Mentoring
- On-the-job training
Quick Apply
Customer Experience Specialist - Proactive Hiring
Air Canada —Fort Lauderdale, FL
- $18.35 an hour
- Weekends as needed
- Bilingual
- US work authorization
- Ability to stand for extended periods
- Profit sharing
- Health insurance
5d
Appeal Writer - Hospital Billing, Denials
Aspirion —Delray Beach, FL
- $20 - $26 an hour
- Full-time
- Remote
- Customer service
- HIPAA
- Research
Quick Apply
Personal Injury Intake Specialist
Workman Injury Law, PLLC —Fort Lauderdale, FL
- $20 - $25 an hour
- Full-time
- Spanish
- English
- In-person
- Paid holidays
- Health insurance
Quick Apply
12h
Seminar Operations Specialist
Medical Air Services Association, Inc —Fort Lauderdale, FL
- $19 an hour
- Full-time
- Background check
- Office
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
5d
Associate Plan Support Consultant - FULLY REMOTE
Slavic401K —Boca Raton, FL
- $21.39 - $28.00 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
3d
Customer Experience Specialist
Lennox International —Fort Lauderdale, FL
- $48,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Customer Service Specialist
Synergistix —Sunrise, FL
- Full-time
- Mid-level
- 1 year
- Communication skills
- Paid time off
Quick Apply
Customer Success Specialist
Petmed Express Inc —Delray Beach, FL
- Hybrid work
- Google Workspace
- Research
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager
Trivium —Miami, FL
- $42,000 - $90,000 a year
- Full-time
- Remote
- Sales
- English
- Mid-level
- Flexible schedule
Quick Apply
Customer Service Specialist
Service Corporation International —Plantation, FL
- Full-time
- Communication skills
- Negotiation
- Entry level
Quick Apply
7d
Customer Retention and Renewals Specialist
IGEL Technology GmbH —Fort Lauderdale, FL
- 5 years
- Analysis skills
- Contracts
- Paid parental leave
- Paid holidays

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CRM & Lifecycle Marketing Specialist

Cruise.com
Dania, FL

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Audience analysis
Marketing project management
Google Analytics Certification
Website activity analysis
Google AdWords
Customer retention strategy
Data analysis reporting
Market segmentation (product management technique)
Social media management
Customer segmentation analysis
HubSpot Marketing Hub
Marketing strategy development
HubSpot CRM
Bachelor's degree
Data-driven problem-solving
Marketing analytics
Lead Segmentation
HubSpot
Digital marketing performance monitoring
Digital marketing asset design projects

Full Job Description

Job Title: CRM & Lifecycle Marketing Specialist
Reports To: Director of Marketing
Starting Date: July 27, 2026

Company Description
Cruise.com is the largest website specializing in cruises on the Internet. With
advanced search and booking technology, greater content, and discount prices,
Cruise.com sells more cruises. Our experienced cruise specialists provide the highest
level of personal service on every booking. Cruise.com offers the lowest rates,
value-added offers, and exclusive prices along with extensive tools to assist
customers in making their cruise decision.

Position Overview
Cruise.com is seeking a highly organized, analytical, and hands-on CRM & Lifecycle Marketing Specialist to own our customer marketing strategy and execution.

This individual contributor role is responsible for developing and executing CRM, lifecycle marketing, and email marketing strategies that increase customer engagement, repeat bookings, and customer lifetime value.

The ideal candidate is an experienced HubSpot user who enjoys building workflows, creating audience segments, developing personalized customer journeys, and using data to deliver the right message to the right customer at the right time.

You'll think like both a strategist and a builder - developing campaign ideas based on customer insights and then bringing them to life through HubSpot automation, personalized email marketing, and integrated content initiatives.

In addition to leading Cruise.com's CRM and lifecycle marketing initiatives, this role will partner closely with the Director of Marketing, Marketing Coordinator, and Social Media team to ensure customer communications, blog content, and seasonal campaigns are aligned across every marketing channel.

Success in this role means creating personalized customer experiences that increase repeat bookings, customer engagement, and customer lifetime value. We're looking for someone who enjoys solving marketing challenges through data, automation, and thoughtful customer journeys - someone who isn't afraid to roll up their sleeves, build campaigns, test ideas, and continuously improve results.

Duties and Responsibilities

CRM & Lifecycle Marketing

● Own Cruise.com's CRM and lifecycle marketing strategy from planning through execution.

● Develop customer lifecycle campaigns that drive repeat bookings, customer retention, and long-term engagement.

● Create customer segmentation strategies using booking history, preferred cruise lines, destinations, travel behavior, engagement history, and other CRM data.

● Build and maintain automated customer journeys, nurture campaigns, win-back campaigns, and personalized marketing workflows in HubSpot.

● Develop targeted campaigns that reconnect previous cruisers with relevant destinations, cruise lines, promotions, and seasonal offers.

● Continuously optimize customer journeys through testing, personalization, and campaign performance analysis.

● Maintain CRM data quality, customer lists, and audience segmentation to ensure accurate targeting and personalization.

Email Marketing

● Develop and execute Cruise.com's email marketing strategy and campaign calendar.

● Build, test, schedule, and deploy email campaigns within HubSpot.

● Create highly personalized email campaigns using customer segmentation and behavioral data.

● Conduct A/B testing on subject lines, messaging, creative, audience segmentation, and send times.

● Analyze campaign performance and recommend improvements based on engagement, conversions, and revenue.

● Ensure email campaigns align with seasonal promotions, cruise line partnerships, and business priorities.

Content Strategy

● Develop Cruise.com's blog content strategy in partnership with the Marketing Coordinator.

● Identify content opportunities that support SEO, AEO, GEO, seasonal promotions, and customer engagement.

● Ensure blog content aligns with CRM campaigns, promotional priorities, and customer interests.

● Review blog content for quality, accuracy, brand consistency, and marketing effectiveness.

Cross-Functional Collaboration

● Partner closely with the Social Media team to coordinate integrated marketing campaigns across email, blog, and social channels.

● Ensure messaging remains consistent across customer touchpoints and marketing campaigns.

● Share customer insights and campaign performance data to strengthen cross-channel marketing initiatives.

● Collaborate with the Director of Marketing on campaign planning, promotional priorities, and overall customer marketing strategy.

Reporting & Analytics

● Build monthly CRM and marketing performance reports.

● Analyze customer engagement, campaign performance, and lifecycle metrics to identify opportunities for optimization.

● Monitor key performance indicators including customer retention, repeat bookings, email performance, and campaign effectiveness.

● Present data-driven recommendations that improve customer experience and marketing performance.

Required Qualifications

● 4-6+ years of experience in CRM, lifecycle marketing, email marketing, digital marketing, or marketing automation.

● Advanced, hands-on experience with HubSpot Marketing Hub is required, including:

○ Customer segmentation

○ Workflows and automation

○ Lifecycle marketing

○ Email campaign development

○ Dynamic lists and personalization

○ Campaign reporting and analytics

● Proven experience developing and executing lifecycle marketing strategies that drive customer engagement, retention, and repeat purchases.

● Strong analytical skills with the ability to interpret campaign performance and translate insights into actionable recommendations.

● Excellent project management, organizational, and communication skills.

● Ability to manage multiple priorities while maintaining exceptional attention to detail.

● Strong written communication skills.

● Must possess a valid passport.

Preferred Qualifications

● Experience within the cruise, travel, hospitality, tourism, or vacation industry.

● Knowledge of cruise products, customer buying behavior, and seasonal travel trends.

● Experience marketing to existing customer databases with a focus on customer retention, loyalty, and repeat purchases.

● Familiarity with SEO, content marketing, and AI search optimization (AEO/GEO).

● Experience using Google Analytics 4 and marketing reporting dashboards.

● Bachelor's degree in Marketing, Communications, Business, or a related field.

Benefits

● Health Insurance

● Dental Insurance

● Voluntary Life Insurance

● 401(k)

● Paid Time Off

Work Location: Hybrid - Dania Beach, FL (Remote Eligible)

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Dania, FL 33004 (Required)

Work Location: Hybrid remote in Dania, FL 33004

Quick Apply

Refine Your Search

customer success specialist jobs in fort lauderdale fl

CRM & Lifecycle Marketing Specialist

Accounts Receivable

Desktop Support Specialist

Employee Engagement Coordinator

Director, Integrated Land Base & Digital Marketing

Customer Success Specialist

Customer Success & Support Specialist

Customer Relations Specialist I

Customer Relations Specialist

Customer Experience Specialist - Proactive Hiring

Appeal Writer - Hospital Billing, Denials

Personal Injury Intake Specialist

Seminar Operations Specialist

Associate Plan Support Consultant - FULLY REMOTE

Customer Experience Specialist

Customer Service Specialist

Customer Success Specialist

Customer Success Manager

Customer Service Specialist

Customer Retention and Renewals Specialist

I want to receive the latest job alert for customer success specialist in fort lauderdale fl

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