Top 21 Service desk analyst Jobs in Fort Lauderdale Fl

Help Desk Analyst II (On-site) - Contract
Windward Risk Managers —Boca Raton, FL
- Full-time
- Mid-level
- Office
- Windows
Service Desk Analyst
Lennar —Miami, FL
- Full-time
- High school diploma or GED
- Bachelor's degree
- 1 year
- Paid parental leave
- Health insurance
Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Application Support Analyst I (Utility Billing)
City of Sunrise —Sunrise, FL
- $95,224.23 - $134,550.71 a year
- Extended hours
- Clean driving record
- ERP systems
- Mid-level
IT Support Analyst
ACI Infotech —Miramar, FL
- $15 - $18 an hour
- Contract
- Ability to walk for extended periods
- Computer literacy
- Mid-level
Quick Apply
IT Service Desk Analyst II
BankUnited, N. A. —Miami Lakes, FL
- Extended hours
- Research
- Mid-level
- Windows
14d
IT Service Desk Analyst
Twin-Star International Inc —Boca Raton, FL
- Computer science
- Computer Science
- 5 years
Quick Apply
Service Desk Team Lead
Stellar IT Solutions LLC —Miami, FL
- $35 - $40 an hour
- Mid-level
- Supervising experience
- Mentoring
Quick Apply
8d
MSSP Analyst L1
SilverSky —Fort Lauderdale, FL
- Microsoft Outlook
- Computer literacy
- 11+ years
Quick Apply
1d
Sr. Analyst, Enterprise Service Desk
ABACUS —Fort Lauderdale, FL
- On call
- System design
- Mid-level
- SQL
Quick Apply
Business Systems Analyst
Broward County Tax Collector —Fort Lauderdale, FL
- Full-time
- Computer science
- Computer Science
- Customer service
- Paid training
- Paid holidays
Maritime Logistics - Customer Service and logistics Analyst
CSA Miami —Miami Lakes, FL
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
9d
IT Security Analyst (USI5)
VSE AVIATION INC (US) —Miramar, FL
- Full-time
- Background check
- Azure
- Computer Science
Quick Apply
IT Business Analyst - Asset Management
TekSynap —Miami, FL
- $58,000 - $64,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
1d
Full Stack Web Developer, Fuel Performance & Decarbonization
Carnival Cruise Line —Miami, FL
- Full-time
- Computer science
- Computer Science
- Office
- Employee stock purchase plan
- Paid holidays

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Help Desk Analyst II (On-site) - Contract
Windward Risk Managers —Boca Raton, FL
Perform user account and access tasks in Active Directory and Microsoft 365, including password resets, account creation, group membership changes, mailbox…
Service Desk Analyst
Lennar —Miami, FL
Monitor and assist with coordinating third-party support contractors. Arrange and coordinate technical support for meetings and events, including video…

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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour
9d

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service desk analyst jobs near fort lauderdale fl

Help Desk Analyst II (On-site) - Contract

Windward Risk Managers -
Boca Raton, FL

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Job Details

Full-time

Qualifications

Desktop computer repair
Employee onboarding
Knowledge management
Records maintenance
Network troubleshooting
Email customer support
IT user and group management
Phone communication
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
Hardware maintenance
Application deployment
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
Patch management
Bachelor's degree
Email configuration (technical support)
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Remote access software
Technical writing experience
Customer service knowledge base
macOS
Technical support via email

Full Job Description

About Us:

At Windward Risk Managers, we pride ourselves on a dynamic, supportive IT environment. Our mission is to leverage technology to enhance the efficiency and security of our operations, ensuring we continue to provide exceptional service to our policyholders and partners.

Position Summary:

We are seeking a proficient Help Desk Analyst Level 2 to join our IT Help Desk team. The successful candidate will work the IT support queue alongside Level 1 staff, taking on more complex tickets and serving as a point of escalation for issues that go beyond the Level 1 scope. Your role is crucial in maintaining the day-to-day reliability and efficiency of our IT operations.

Key Responsibilities:

Work the IT support queue alongside Level 1 staff, responding to user requests via email, phone, and our ticketing system, while also taking on more complex tickets and escalations that require additional experience and troubleshooting depth.
Provide remote and hands-on support across our Windows and macOS environments, including hardware troubleshooting, software installation, peripheral and printer issues, and basic network connectivity problems.
Perform user account and access tasks in Active Directory and Microsoft 365, including password resets, account creation, group membership changes, mailbox configuration, and license assignments.
Support employee onboarding and offboarding, including account provisioning, device preparation, software installation, and account decommissioning.
Assist with end-user training, providing walkthroughs and guidance on company applications, tools, and IT processes for new hires and during the rollout of new systems.
Use our RMM platform (NinjaOne) to deploy software, push patches, run remote sessions, and assist with routine endpoint maintenance.
Monitor system reports and alerts, flagging deviations and escalating to higher-tier staff when appropriate.
Assist with small IT projects and rollouts, such as hardware refreshes and software deployments, under the direction of senior staff.
Provide guidance and knowledge sharing to Level 1 analysts, helping them grow into more complex troubleshooting work.
Maintain accurate documentation of common issues, resolutions, and changes, contributing to the IT knowledge base and asset management records.

Qualifications:

Bachelor's degree or 4 years of directly related IT support experience.
Working knowledge of Windows and macOS support, Active Directory, and Microsoft 365.
Experience troubleshooting hardware, software, and network connectivity issues across desktop and laptop environments.
Comfort using RMM and remote support tools for endpoint troubleshooting and software deployment.
Strong problem-solving skills, with the ability to work through complex tickets independently and recognize when to escalate.
Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
Ability to multitask and prioritize in a fast-paced environment.

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.

Work Authorization Requirement:

This role requires permanent U.S. work authorization and does not offer employer sponsorship now or in the future.

WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.

Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.

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Refine Your Search

service desk analyst jobs in fort lauderdale fl

Help Desk Analyst II (On-site) - Contract

Service Desk Analyst

Support Help Desk Analyst

Application Support Analyst I (Utility Billing)

IT Support Analyst

IT Service Desk Analyst II

IT Service Desk Analyst

Service Desk Team Lead

MSSP Analyst L1

Sr. Analyst, Enterprise Service Desk

Business Systems Analyst

Maritime Logistics - Customer Service and logistics Analyst

IT Security Analyst (USI5)

IT Business Analyst - Asset Management

Full Stack Web Developer, Fuel Performance & Decarbonization

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