Top 23 Helpdesk manager Jobs in Fort Worth, Tx

IT Operations Lead
Chalk Mountain Services —Fort Worth, TX
- Overtime
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Associate - REMOTE
NTT Ltd —Fort Worth, TX
- $34,387 - $56,188 a year
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
- Health savings account
- AD&D insurance
1d
IT Specialist III - Pyramid Support
Fort Worth Independent School District —Fort Worth, TX
- $55,850 - $67,283 a year
- Classroom
- Spanish
- Word processing
Manager - Technology Support Services (2025-2026)
Keller ISD —Fort Worth, TX
- Full-time
- Heavy lifting
- Office
- 3 years
Supervisor, IT
The Specialty Alliance —Southlake, TX
- $65 - $80 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Senior IT Clinical Service Desk Associate - REMOTE
NTT Ltd —Fort Worth, TX
- $37,944 - $62,000 a year
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
- Health savings account
- AD&D insurance
1d
Tech Analyst II
OneOncology —Fort Worth, TX
- Full-time
- Azure
- Mid-level
- 3 years
Quick Apply
Help Desk Support Specialist
DuraServ Corp —Coppell, TX
- Full-time
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
IT Service Desk Lead
Performance Food Group —Westlake, TX
- $23 - $29 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Manager - ERP/SIS Support
Arlington Independent School District —Arlington, TX
- School experience
- Microsoft Outlook
- ERP systems
Client Technology Specialist
Fivestone Management, LLC —Fort Worth, TX
- Mid-level
- Office
- Windows
Quick Apply
11d
IT Operations Team Lead - Fort Worth, TX
Chalk Mountain Services —Fort Worth, TX
- Overtime
- Microsoft Excel
- Azure
- Microsoft Outlook
Learning Technology Consultant
7-Eleven —Irving, TX
- System design
- Mid-level
- Organizational skills
Information Technology Manager
Gridiron Air —Fort Worth, TX
- Weekends as needed
- Background check
- Computer science
- Computer Science
Quick Apply
16h
Help Desk Team Lead
Moxie Pest Control —Irving, TX
- $52,000 a year
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
1d
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Arlington, TX
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Digital Store Systems Manager
Smoothie King —Coppell, TX
- Full-time
- Customer service
- 5 years
- System design
- Flexible schedule
EEG Technical Operations Specialist cEEG
Stratus —Irving, TX
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply
4d
Customer Service Technical Associate - Tax Content
Wolters Kluwer —Coppell, TX
- $30,800 - $56,525 a year
- Overtime
- Sales
- Computer literacy
- Travel
- Commuter assistance
- Paid parental leave
IT Manager
Mender —Euless, TX
- Full-time
- Google Workspace
- Azure
- 5 years
- Health insurance
- Dental insurance
Quick Apply
12h

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helpdesk manager jobs near fort worth, tx

IT Operations Lead

Chalk Mountain Services -
Fort Worth, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Operations management
Team development
Attention to detail
Computer hardware
Networking equipment (troubleshooting support)
Telephone systems
Delegation

Full Job Description

Chalk Mountain Services of Texas, LLC is a leading provider of transportation and logistics services to the oil and gas extraction industry. The company is is currently based in Fort Worth, TX and is currently adding a IT Operations Team Lead.

The IT Operations Team Lead leads the day-to-day activities of the IT operations team, ensuring the reliable, secure, and efficient operation of Chalk Mountain’s technology infrastructure. This role pairs hands-on technical expertise across networks, servers, security, cloud environments, and enterprise applications with responsibility for supervising and developing team members, managing workload and escalations, and serving as the senior point of technical knowledge. In partnership with the VP of Technology, the Team Lead helps plan and implement new and existing systems and establishes standards and processes that improve efficiency, service quality, and security. Requires strong leadership, communication, and diagnostic skills. Includes travel to remote locations on a scheduled and as-needed basis.

Primary Responsibilities:

Leads, supervises, and mentors the IT operations team, providing day-to-day direction, coaching, and technical guidance
Coordinates team workload, schedules, and on-call rotations to ensure consistent coverage and timely response
Serves as the senior escalation point for complex technical issues and drives them to resolution
Monitors team performance and service levels, and reports on key metrics to leadership
Assists with hiring, onboarding, performance reviews, and professional development of team members
Establishes, documents, and enforces operational standards, processes, and best practices across the team
Reviews and prioritizes the Help Desk queue, ensuring tickets are assigned, tracked, and resolved within SLA
Contributes to IT project planning and technology roadmap execution
Provides outstanding customer service
Occasionally troubleshoots and repairs hardware as needed
Assists with user account setups, changes, deactivations including on-boarding / termination assistance and initial training
Monitors, analyzes, and responds to various reports and alerts to ensure continuous operation of critical systems
Supports the resolution of issues as the next tier of knowledge
Works with other members of the team to resolve more complex issues
Works with external vendors related to services, orders, and repairs
Plans, designs and implements IT operations solutions for various project and operational needs including but not limited to application development, network infrastructure, domain administration and security practices
Configures daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. Ensures that recovery media is created and tested periodically
Applies OS patches and upgrades on a regular basis and upgrades administrative tools and utilities. Configures / adds new services as needed. Performs testing and troubleshooting.
Maintains data center environmental and monitoring equipment
Travels up to 25% including extended overnight stays to various locations
Serves as part of the on-call rotation to provide 24/7 support
Generates reports out of various systems as needed
Installs and maintains servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Audits and maintains security levels consistent with security policies
Oversees Help Desk ticket queues and ensures timely, high-quality resolution across the team
Performs other responsibilities as appropriate and assigned by the VP of Technology

Qualifications:

Microsoft Windows Server OS, Windows 11, 10
Azure or AWS cloud environments
Microsoft Office 365; Outlook, Excel, Word, PowerPoint, Teams
VOIP phone systems
iOS & Android operating systems
Solid knowledge of network hardware including firewalls, routers, access points, bridges, switches, and patch panels
Willing to support a 24/7 environment on a rotating schedule
Available to work regular overtime as approved and needed
Detail oriented, highly organized and effective time management
Problem solver with the ability to diagnose and resolve technology issues
Excellent customer service skills
Excellent written and verbal communication skills
Empathetic to user needs
Strong sense of urgency
Pride in completing tasks and meeting deadlines
Proven leadership, coaching, and people-management skills
Ability to prioritize, delegate, and coordinate work across a team
Sound decision-making and the ability to remain calm during incidents and escalations
A can-do attitude
5+ years of IT support, systems administration, or infrastructure experience, including prior team lead, supervisory, or mentoring responsibility
Network and / or Microsoft certifications a plus; leadership or ITIL certifications a plus

Desirable Experience:

Azure
Exposure to enterprise level applications i.e MS Dynamics Great Plains, etc.
Help Desk ticketing systems
IT asset management
Meraki switches, firewalls and access points
Sophos or other virus protector software
Apple DEP, AirWatch, Microsoft Intune

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk manager jobs in fort worth, tx

IT Operations Lead

IT Helpdesk Associate - REMOTE

IT Specialist III - Pyramid Support

Manager - Technology Support Services (2025-2026)

Supervisor, IT

Senior IT Clinical Service Desk Associate - REMOTE

Tech Analyst II

Help Desk Support Specialist

IT Service Desk Lead

Manager - ERP/SIS Support

Client Technology Specialist

IT Operations Team Lead - Fort Worth, TX

Learning Technology Consultant

Information Technology Manager

Help Desk Team Lead

IT Help Desk Tier 1 - Bilingual

Digital Store Systems Manager

EEG Technical Operations Specialist cEEG

Customer Service Technical Associate - Tax Content

IT Manager

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