Top 946 Customer service representative Jobs in Foster City Ca

Pet Hotel - Front Desk Client Services Supervisor
Wag Hotels —Redwood City, CA
- $24.20 - $26.70 an hour
- Full-time
- Background check
- Public speaking
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Gaming Associate
Knighted Ventures —San Bruno, CA
- $24 - $26 an hour
- 8 hour shift
- Background check
- Basic math
- Pass drug screening
Quick Apply
Customer Service Representative.
Fiesta Auto Insurance —Menlo Park, CA
- $80,000 - $125,000 a year
- 8 hour shift
- Spanish
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Veterinary Client Services Representative (Night Shift 3-1:30a)
Lenity Vet Specialists & Emergency Care —San Mateo, CA
- $21 - $27 an hour
- Full-time
- Hospital
- Basic math
- Sanitation
- Continuing education credits
- Health insurance
Quick Apply
Call Center Representative
DISCOUNT PLUMBING —Daly City, CA
- $23 - $24 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative
Crystal Springs Pet Hospital —San Mateo, CA
- $25 - $30 an hour
- Full-time
- Entry level
- Continuing education credits
- Paid holidays
Quick Apply
Customer Service Representative
U-Haul —Belmont, CA
- $18.95 - $19.50 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Associate I
Dollar Tree —Belmont, CA
- $19.00 - $19.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Support Representative
Dynadot Inc —San Mateo, CA
- $52,000 - $58,000 a year
- Weekends as needed
- Hybrid work
- English
- Conflict management
- 1 year
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Representative
Transdev —Redwood City, CA
- $21.00 - $21.63 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Health insurance
Call Center Remote Customer Service Representative
VIMO INC —Mountain View, CA
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Representative
Beacon Business Bank —San Mateo, CA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
Call Center Agent
PROVIDENT CREDIT UNION —Redwood City, CA
- $27.50 - $42.31 an hour
- Full-time
- English
- Research
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service/Sales
Home Depot —San Mateo, CA
- $20.50 - $23.50 an hour
- Entry level
Airport Customer Service Agent
GAT Airline Ground Support —San Francisco, CA
- $22.04 an hour
- Part-time
- Background check
- 18 years or older
- Computer literacy
Quick Apply
PROVIDER AND CLIENT SERVICES REPRESENTATIVE
NORTH EAST MEDICAL SERVICES —Burlingame, CA
- $32.08 - $36.15 an hour
- Full-time
- Microsoft Outlook
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
Pro Customer Service/Sales
Home Depot —San Mateo, CA
- $20.50 - $22.50 an hour
- Entry level
- Commercial
Client Services Associate II
Freenome —Brisbane, CA
- $27.38 - $39.12 an hour
- Monday to Friday
- Remote
- Spanish
- HIPAA
- Laboratory experience
10d
Patient Service Representative - Billing
Midi Health —San Francisco Bay Area, CA
- $23 an hour
- Full-time
- Remote
- Mid-level
- US work authorization
- 2 years
- Dental insurance
- Paid time off
Quick Apply
Customer Service Associate
Walgreens —Burlingame, CA
- $17.86 - $20.00 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance

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Pet Hotel - Front Desk Client Services Supervisor

Wag Hotels -
Redwood City, CA

Quick Apply

Job Details

Full-time
$24.20 - $26.70 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Customer communication
Performance dashboards
Teamwork
Managing teams in a customer support role
Team leadership
English
Managing hospitality teams
High school diploma or GED
Managing clients in a customer support role
Team development
Supervising experience
Client services
Conflict management
Leading team collaboration initiatives
Cleaning
Computer skills
Manual handling
Leadership

Full Job Description

Our purpose was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats. We pride ourselves on providing the highest level of service in the pet care industry. With 15 convenient locations in California, Texas, Illinois, and Colorado, Wag Hotels is the home-away-from-home for spoiled dogs and cats across the US. Wag Hotels provide uncompromising fun, safety, and comfort to pets, as well as, world-class convenience to their parents. Come join our pack!

Our Values

Our People: Passion in Action

o We’re passionate pet lovers- trained professionals dedicated to growing our careers with Wag Hotels.

Our Culture: Growth with Integrity

o We’re collaborative, inclusive and accountable. We stay curious, proactive, and committed to doing what’s right.

Our Clients: Relationships First

o We build trust with pet parents through strong relationships, consistent services and experiences that enrich pets’ lives.

Guest Care: Excellence Every Time

o We never compromise on safety, care, or cleanliness- operating with consistency to serve more guests and grow our people.

Position Overview

The Client Services Supervisor helps deliver an exceptional, hospitality-driven client experience that strengthens trust, grows revenue, and improves operational performance across the hotel. This role focuses on front-of-house operations, client communications, lobby presence, and service recovery, while ensuring all team members uphold Wag’s customer philosophy where every client and pet feels known, valued, and cared for.

Why this Role Matters

The Client Services Supervisor helps drive business impact by improving conversion rates, enhancing client retention, increasing adoption of value-add services (bathing, specialized care, enhancements), and ensuring efficient lobby flow that positively influences first impressions and overall client satisfaction.

Key Outcomes

· Elevated client satisfaction scores (NPS, Public Reviews, Sentiment tracking).

· Improved conversion rates for tours, daycare discovery, lapsed customer outreach and lobby-based upsells.

· Reduced guest concerns through proactive communication and service recovery.

· Strong CS team engagement with clear expectations, coaching, and accountability.

· Increased adoption of bathing, upgrades, add-ons, and seasonal offerings.

Core Responsibilities

Client Experience & Front-Desk Operations

Maintain continuous lobby presence to ensure warm greetings, professional presentation, and high-touch client interaction.
Oversee check-in, check-out, tours, and daily communication with pet parents.
Ensure accurate guest intake, vaccination uploads, and documentation flow from front desk to back-of-house teams, and vice versa.

Team Leadership & Training

Own the onboarding and training experience for all team members, ensuring structured, timely, and quality skill development.
Deliver and reinforce training programs, going beyond the “how” to share the “why.”
Foster a culture of continuous learning through ongoing coaching, and real-time feedback, partnering with the General Manager when needed.
An effective trainer and facilitator, including review of training materials and delivering content in both group and 1:1 settings.

Communication & Service Recovery

When service lapses occur, treat them with empathy and clarity and follow all escalation protocols.
Communicate proactively with clients regarding reservations, vaccination gaps, special care needs, or guest’s stay concerns with their program, health, or behavior adjustments.

Sales & Revenue Enablement

Help clients with program benefits, packages, upgrades, and add-ons.
Cross-sell and upsell opportunities.
Collaborate with bathers/grooming to align schedule with demand & availability.

Operational Execution

Keep the front desk & lobby clean, organized and professional.
Help eliminate bottlenecks.
Oversee front of house flow, billing issues, and guest profile accuracy.
If reached out to outside scheduled hours, escalate all needs to General Manager.
Responsibilities are to be only handled during your shift, i.e. from when you clock in for your shift, until you clock out for your shift.

What we are Looking For:

Required Qualifications

· Proficiency in front-of-house operating systems.

Ability to interpret dashboards, KPIs, and operational reports.
2–4 years in client services, hospitality, or related fields.
Experience in high-volume environments.
Strong communication and conflict-resolution skills, including comfortability with public speaking.
Fluent in speaking, reading, and writing English.
Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years (provided by Wag Hotels).
Strong organizational and prioritization skills.
Hospitality-driven mindset.
Ownership mentality.
Calm under pressure.
Demonstrated ability to develop team members.
Resourceful, solves problems before escalating issues.

Preferred Qualifications

1–2 years supervisory experience preferred.

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer

· Must be able to lift 15 pounds at times

· Ability to travel when needed

· Ability to be around dogs and cats for an extended period of time

Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We will never ask for personal information and a manager/HR will reach out directly for an interview.

Job Type: Full-time

Pay: $24.20 - $26.70 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

• Have you managed a team of 10+

o If yes, describe your role and responsibilities, particularly in customer service.

• Tell us about a time when you turned a dissatisfied customer into a happy one. What steps did you take?
• What strategies do you use to train and onboard new employees to ensure consistency in service?
• How do you ensure a positive first impression for new clients visiting the facility?
• What steps do you take to maintain a clean and welcoming front desk or lobby area?
• Can you give an example of how you managed scheduling challenges, such as covering last-minute call-outs?
• What experience do you have in managing online reviews or customer feedback platforms?
• Describe a time when you had to coordinate a special event or promotion. What was the outcome?

Education:

High school or equivalent (Required)

Experience:

Leadership: 1 year (Required)
Client services: 2 years (Required)

Language:

English (Required)

Ability to Commute:

Redwood City, CA 94063 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in foster city ca

Pet Hotel - Front Desk Client Services Supervisor

Customer Service Gaming Associate

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Veterinary Client Services Representative (Night Shift 3-1:30a)

Call Center Representative

Client Service Representative

Customer Service Representative

Customer Service Associate I

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Customer Service Representative

Call Center Remote Customer Service Representative

Customer Service Representative

Call Center Agent

Customer Service/Sales

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PROVIDER AND CLIENT SERVICES REPRESENTATIVE

Pro Customer Service/Sales

Client Services Associate II

Patient Service Representative - Billing

Customer Service Associate

I want to receive the latest job alert for customer service representative in foster city ca

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