Top 4121 Department supervisor Jobs in Framingham, Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Shipping & Receiving Supervisor
Medica Corporation —Bedford, MA
- $75,000 - $85,000 a year
- Full-time
- Microsoft Word
- Clean driving record
- 7 years
- Health insurance
- Dental insurance
Quick Apply
1d
Distribution Center Operations Supervisor - Worcester
TJ Maxx —Worcester, MA
- $61,000 - $82,100 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Supervisor, Contact Center MA (Hybrid Schedule)
Eversource Energy Service Company —Westwood, MA
- $103,200 - $114,670 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
3d
Site Director - Patient Access
Conifer Health Solutions —Framingham, MA
- $111,492.33 - $167,238.49 a year
- Day shift
- Office
- Bachelor's degree
- Travel
- Health savings account
- AD&D insurance
Licensed Clinical Supervisor | CSA Worcester
Gandara Mental Health Center, Inc. —Worcester, MA
- $77,000 - $85,000 a year
- Bilingual
- LMFT
- Management
- Mileage reimbursement
- Paid holidays
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Blow Mold Manager
Highline Warren —Leominster, MA
- $120,000 - $140,000 a year
- Full-time
- Math
- Travel
- US work authorization
- Health insurance
- Dental insurance
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Nurse Manager, Adult Emergency Department, 40 Hours (Days)
Boston Medical Center —Boston, MA
- $122,000 - $177,000 a year
- Full-time
- Microsoft Word
- Background check
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Emergency Critical Care Veterinary Technician III
Tufts University —Grafton, MA
- From $32 an hour
- Background check
- Maintenance
- ACLS Certification
- Continuing education credits
- Health savings account
Direct Care Counselor - TASP Program
Walker, Inc. —Watertown, MA
- $19.36 an hour
- Monday to Friday
- Background check
- Ability to walk for extended periods
- Residential
- 401(k)
Quick Apply
Maintenance Manager
Highline Warren —Leominster, MA
- $100,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
ACCS Clinical Team Director
Bay Cove Human Services —Boston, MA
- $89,760 - $94,750 a year
- Weekends as needed
- Bilingual
- Medication administration
- Addiction Medicine
Quick Apply
Head Girls Varsity Lacrosse Coach
Groton School —Groton, MA
- $625 - $665 a week
- Part-time
- School experience
- CPR Certification
- High school
Quick Apply
Project Manager -Exhibits and Trade Show
Access TCA —Whitinsville, MA
- $60,000 - $80,000 a year
- Extended hours
- CAD
- 5 years
- Team management
Assistant ACCS Clinical Team Director
Bay Cove Human Services —Boston, MA
- $77,520 - $84,520 a year
- Weekends as needed
- Bilingual
- Writing skills
- Licensed Clinical Social Worker
Quick Apply
Nurse Manager - Adolescent and Adult Units
Arbour Hospital —Jamaica Plain, MA
- $110,000 - $140,000 a year
- Full-time
- Nursing
- Psychiatry
- RN License
- Continuing education credits
- Health insurance
Quick Apply
Chief Medical Officer MelroseWakefield Health Care
MelroseWakefield Healthcare —Melrose, MA
- $385,000 - $425,000 a year
- Full-time
- Medicine
- PALS Certification
- BC/BE
3-11 Nurse Supervisor RN/LPN
Presentation Rehab & Skilled Care Center —Boston, MA
- $45 - $55 an hour
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Free parking
- Health insurance
Quick Apply
Maintenance Supervisor (Food Manufacturing)
Golden Cannoli Shells Co., Inc. —Chelsea, MA
- $80,000 - $100,000 a year
- Full-time
- Spanish
- Heavy lifting
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
2d
Physical Therapist - Per Diem
LASELL VILLAGE INC —Auburndale, MA
- $60 an hour
- Temporary
- Background check
- Skilled nursing facility
- Surgery
Quick Apply

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department supervisor jobs near framingham, ma

Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

department supervisor jobs in framingham, ma

Customer Service Manager

Shipping & Receiving Supervisor

Distribution Center Operations Supervisor - Worcester

Supervisor, Contact Center MA (Hybrid Schedule)

Site Director - Patient Access

Licensed Clinical Supervisor | CSA Worcester

Blow Mold Manager

Nurse Manager, Adult Emergency Department, 40 Hours (Days)

Emergency Critical Care Veterinary Technician III

Direct Care Counselor - TASP Program

Maintenance Manager

ACCS Clinical Team Director

Head Girls Varsity Lacrosse Coach

Project Manager -Exhibits and Trade Show

Assistant ACCS Clinical Team Director

Nurse Manager - Adolescent and Adult Units

Chief Medical Officer MelroseWakefield Health Care

3-11 Nurse Supervisor RN/LPN

Maintenance Supervisor (Food Manufacturing)

Physical Therapist - Per Diem

I want to receive the latest job alert for department supervisor in framingham, ma

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