Top 18 service desk support Jobs in frederick md

Help Desk Specialist
Frederick National Laboratory —Frederick, MD
- $57,800 - $82,711 a year
- Full-time
- Microsoft Excel
- Mid-level
- Windows
- COVID-19 protective measures
Help Desk Support Analyst (Associate-Level)
Link Solutions, Inc. —Frederick, MD
- $50,000 - $65,000 a year
- Full-time
- Office
- Windows
- Organizational skills
- Paid holidays
- Disability insurance
Digital Channels Clerk
Nymeo Federal Credit Union —Frederick, MD
- $17.31 - $21.63 an hour
- Full-time
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT Service Support Engineer
OBXtek —Frederick, MD
- Classroom
- Computer science
- Microsoft Outlook
Quick Apply
Digital Channels Specialist
Nymeo Federal Credit Union —Frederick, MD
- $19.44 - $24.30 an hour
- Full-time
- High school
- Sales
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $60,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
Desktop Support Technician
Ovation Workplace Services Inc —Hagerstown, MD
- $35,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
7d
IT Systems Technician Center for Education Services
Washington County Public Schools —Hagerstown, MD
- $25.66 - $46.41 an hour
- 8 hour shift
- School experience
- Mid-level
- Office
12d
Service Desk Specialist
Moore —Hagerstown, MD
- $45,000 - $55,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
8d
Systems Technician
Innovative Incorporated —Hagerstown, MD
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- 1 year
- Commercial
- Disability insurance
- Health insurance
Quick Apply
Client Support Specialist
Tek Advisors, LLC. —Shepherdstown, WV
- $17.50 - $21.00 an hour
- 8 hour shift
- Background check
- Clean driving record
- Office
- Paid training
- Paid time off
Quick Apply
Technology Assistant (Student Employee)
Carroll Community College —Westminster, MD
- $15 an hour
- Online Application
- Classroom
- Microsoft Excel
- Office
Business Support Analyst (CIC)
Prominent Edge LLC —Gaithersburg, MD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Service Year Option - IT Helpdesk Assistant
Meritus Medical Center Inc —Hagerstown, MD
- $15 an hour
- Mid-level
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Quick Apply

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Help Desk Specialist

Frederick National Laboratory -
Frederick, MD

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Job Details

Full-time
$57,800 - $82,711 a year

Qualifications

Desktop computer repair
Computer operation
Peripheral setup
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Technical customer support for office equipment
Productivity software
Desktop administration
Hardware diagnostics
Peripheral hardware support
Video conferencing systems operation
Ticketing system technical support
Office equipment system installation

Full Job Description

Help Desk Specialist

Job ID: req4559
Employee Type: exempt full-time
Division: Vaccine Clinical Materials Program
Facility: Frederick: G-WAY
Location: 7116 Geoffrey Way, Frederick, MD 21704 USA

The Frederick National Laboratory is operated by Leidos Biomedical Research, Inc. The lab addresses some of the most urgent and intractable problems in the biomedical sciences in cancer and AIDS, drug development and first-in-human clinical trials, applications of nanotechnology in medicine, and rapid response to emerging threats of infectious diseases.

Accountability, Compassion, Collaboration, Dedication, Integrity and Versatility; it's the FNL way.

PROGRAM DESCRIPTION

The Vaccine Clinical Materials Program (VCMP), part of Leidos Biomedical Research at the Frederick National Lab, supports the National Institute of Allergy and Infectious Diseases (NIAID) Vaccine Research Center (VRC). Its’ mission is to advance preclinical and clinical research, product development, and manufacture of novel clinical-stage vaccines and biologics to address current and/or emerging infectious diseases of global significance (e.g., HIV-AIDS, Influenza, Ebola, Malaria, Novel Coronavirus, Tuberculosis). The VCMP is responsible for the operation of a Frederick MD -based pilot plant facility and is actively engaged in cGMP manufacture, testing, release, and supply of Phase I /II clinical products for investigational use in the US and globally.

KEY ROLES/RESPONSIBILITIES

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
Installs, configures, and troubleshoots desktop systems, workstations and network issues in a heterogeneous environment.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and nontechnical personnel.
Recommends hardware and software solutions, including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
Providing support in person, over the phone, or via remote access.
Monitor the help desk inbox and convert to help desk tickets in the Alloy Help Desk system.
Process requests in a timely manner and escalate to System Administrators when necessary.
Follow up with employees to ensure issue has been resolved.
Ability to walk the employee through the problem-solving process and ask appropriate questions to determine the nature of the problem.
Ensure proper recording, documentation, and closure of issues.
Proactively track levels of IT supplies (toner, peripherals, laptops).

BASIC QUALIFICATIONS

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

Possession of a Bachelor’s degree from an accredited college or university according to the Council for Higher Education Accreditation (CHEA) in a related field (Qualifying experience (4 years) in help desk or desktop support may be substituted for the required education). Foreign degrees must be evaluated for U.S. equivalency.
In addition to the education requirement, must have an additional 2 years of desktop support experience.
Must possess basic Microsoft Office skills.
Experience using a Helpdesk support System (e.g., Alloy, Remedy, ServiceNow).
Experience using a remote support software system (e.g., Bomgar, LogMeIn).
Strong client-facing, communication, and interpersonal skills.
Advanced troubleshooting and multi-tasking skills.
Detail oriented in order to keep thorough notes on tickets.
Knowledge of computer hardware setups. Including use of multiple monitors, docking stations, printer installations.
Experience with desk-side support and physical hardware troubleshooting.
Ability to obtain and maintain a security clearance.

PHYSICAL REQUIREMENTS

Physical requirements include the ability to maintain balance at all times, walk, kneel, hear (corrective appliance allowed), use of both hands, arms, and legs (prosthetic allowed), use of all fingers, carry up to 50lb, reach above shoulders, climb ladders, push/pull, repeated bending and stand for extended periods.
Ability to respond to verbal instruction and cues in a sterile environment where staff are wearing face masks.
Ability to wear Personal Protective Equipment (PPE).
Ability to Enter a Laboratory or Encounter a Hazardous Area.
Pacemaker prohibited.
Repeated bending.

PREFERRED QUALIFICATIONS

Candidates with these desired skills will be given preferential consideration:

Familiar with Sage X3, LabVantage LIMS, , OpenText Content Server, Lonza MODA-EM.
Ability to learn/navigate multiple software programs.
Advanced skills in Microsoft Word. Excel, and PowerPoint.
Use of Office 365 and Microsoft Teams.
Familiarity with Windows 11.
Familiarity with Noventri Suite.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, color, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

57,800.00 - 82,711.00 USD

The posted pay range for this job is a general guideline and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the job, education, experience, knowledge, skills, and abilities as well as internal equity, and alignment with market data.

The salary range posted is a full-time equivalent salary and will vary depending on scheduled hours for part time positions

Apply Now

Refine Your Search

service desk support jobs in frederick md

Help Desk Specialist

Help Desk Support Analyst (Associate-Level)

Digital Channels Clerk

IT Service Support Engineer

Digital Channels Specialist

Help Desk/ Windows Support

Desktop Support Technician

IT Systems Technician Center for Education Services

Service Desk Specialist

Systems Technician

Client Support Specialist

Technology Assistant (Student Employee)

Business Support Analyst (CIC)

Service Year Option - IT Helpdesk Assistant

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