Salesforce Delivery Lead / Business Analyst
Location: Remote – United States
Employment Type: Full-Time
Base Salary: $110,000
Performance Bonus: Up to $5,000 annually
About Mirketa
Mirketa is a technology consulting and product development company specializing in Salesforce solutions. We deliver Salesforce implementation and development projects using an onshore/offshore delivery model, with client-facing project leadership in the United States supported by our technical and delivery teams in India.
We are looking for an experienced Salesforce Delivery Lead / Business Analyst who can independently manage multiple Salesforce implementation projects while serving as the primary bridge between our clients and offshore delivery teams.
The Role
This is a hands-on delivery role combining Salesforce project management, business analysis, and Agile delivery responsibilities.
You will typically manage 3–4 Salesforce projects concurrently, working directly with client stakeholders to understand their business requirements, translate those requirements into actionable work for the delivery team, manage project scope and priorities, and ensure successful project execution.
You will serve as the primary client-facing delivery lead and work closely with Salesforce Solution Architects, Technical Leads, Developers, and QA resources based in India.
This role requires someone who is equally comfortable leading a client requirements workshop, analyzing complex business processes, developing user stories and acceptance criteria, running sprint planning, managing project risks and scope, and coordinating execution with an offshore technical team.
Key ResponsibilitiesProject & Delivery Management
- Independently manage 3–4 Salesforce implementation and development projects concurrently.
- Serve as the primary day-to-day delivery contact for assigned clients.
- Develop and maintain project plans, milestones, priorities, dependencies, risks, and delivery schedules.
- Facilitate Agile ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews/demos, and retrospectives.
- Coordinate closely with India-based Technical Leads, Developers, QA, and other delivery resources.
- Monitor project progress and proactively identify and resolve delivery risks, blockers, and dependencies.
- Manage project scope and identify requirements or requests that require change orders or scope adjustments.
- Coordinate UAT, releases, production deployments, and post-production support activities.
- Provide clear and timely project status reporting to clients and Mirketa leadership.
- Ensure projects are delivered according to agreed scope, schedule, quality, and budget expectations.
Business Analysis & Product Ownership
- Lead client discovery sessions and requirements workshops.
- Understand client business processes, challenges, and objectives and translate them into Salesforce requirements.
- Analyze business processes and recommend improvements where appropriate.
- Translate business requirements into epics, user stories, functional requirements, process flows, and acceptance criteria.
- Create functional requirements diagrams including process flows, activity diagrams, interaction model, entity relationship diagrams
- Analyze requirements to ensure all edge case scenarios are taken care of
- Review possible salesforce solution options with technical team and provide inputs
- Own and maintain project backlogs in collaboration with client stakeholders and delivery teams.
- Ensure requirements are sufficiently detailed and understood before development begins.
- Work with client stakeholders to establish priorities and obtain timely business decisions.
- Facilitate requirements clarification between clients and technical teams.
- Support clients through UAT and ensure delivered functionality meets agreed business requirements.
Client & Offshore Team Leadership
- Serve as the primary bridge between U.S.-based clients and Mirketa's India-based delivery teams.
- Build strong working relationships with client stakeholders and become a trusted delivery partner.
- Communicate effectively with both business and technical audiences.
- Manage client expectations regarding scope, schedule, priorities, risks, and dependencies.
- Establish an effective working rhythm across U.S. and India time zones.
- Ensure offshore teams have clear requirements, priorities, and timely access to business decisions.
- Work closely with offshore Technical Leads to manage sprint commitments and delivery.
- Proactively address communication or delivery gaps that can occur in distributed onshore/offshore teams.
- Escalate project risks and client issues appropriately while driving them toward resolution.
Required Qualifications
- 10+ years of relevant professional experience, including significant experience in Salesforce project delivery, project management, and business analysis.
- Demonstrated experience working in an onshore/offshore delivery model, preferably with offshore development teams based in India.
- 5+ years of experience performing both Salesforce Project Management and Business Analyst responsibilities.
- Experience independently managing multiple Salesforce implementation projects and client relationships.
- Experience managing multiple concurrent projects, priorities, stakeholders, and deadlines.
- Strong understanding of Agile/Scrum delivery methodologies and the software development lifecycle.
- Experience conducting discovery sessions, requirements workshops, and client meetings.
- Strong experience developing user stories, acceptance criteria, business requirements, and process documentation.
- Strong understanding of Salesforce platform capabilities and implementation concepts.
- Ability to translate business requirements into clear and actionable requirements for Salesforce technical teams.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Excellent written and verbal communication skills.
- Ability to communicate confidently and professionally with client executives, business stakeholders, and technical teams.
- Strong organizational and project management skills.
- Self-directed and comfortable taking ownership of project outcomes in a fully remote environment.
Salesforce Certification Requirement
Candidates must hold at least one relevant Salesforce certification associated with one of the following areas:
- Sales Cloud
- Service Cloud
- Health Cloud
Additional Salesforce certifications are strongly preferred.
Preferred Qualifications
- Experience working for a Salesforce consulting or implementation partner.
- Experience managing 3 or more Salesforce client engagements concurrently.
- Experience with healthcare, nonprofit, or service-oriented organizations.
- Experience with Salesforce integrations and Experience Cloud.
- Experience with Jira or similar Agile/project management tools.
- Experience managing project budgets, resource utilization, and delivery against fixed-price and/or time-and-materials engagements.
- Experience identifying, documenting, and managing project scope changes and change requests.
- Experience working directly with Salesforce Solution Architects and Technical Leads.
What Success Looks Like
Success in this role means that clients feel their projects are well managed, their business requirements are understood, and communication is proactive and transparent.
At the same time, Mirketa's offshore teams should have clear priorities, well-defined requirements, timely decisions, and the information necessary to execute efficiently.
This is an ownership-oriented position, not simply a project coordination role. The successful candidate will be expected to identify issues before they become problems, drive decisions, manage client expectations, and take responsibility for moving projects successfully from requirements through implementation.
Compensation & Benefits
- Base Salary: $110,000 annually
- Performance Bonus: Up to $5,000 annually
- Paid Time Off: 2 weeks of PTO annually
- 401(k): Mirketa contributes an amount equal to 3% of total compensation to the employee's 401(k)
- Health Benefits: Health insurance benefits
- Additional Benefits: Other employee benefits offered through Mirketa's benefits provider
- Location: Fully remote within the United States
Work Schedule
This is a fully remote U.S.-based position. Because the role works closely with Mirketa's India-based delivery teams, the successful candidate must be comfortable with regular morning meetings and coordination with offshore team members, while also maintaining availability for U.S. client meetings during normal business hours.
The position is ideal for an experienced Salesforce delivery professional who enjoys combining client engagement, business analysis, project management, and leadership of distributed delivery teams and who is comfortable taking end-to-end ownership of multiple Salesforce implementations.
Join us if you're passionate about leveraging your technical expertise combined with sharp business acumen to deliver impactful Salesforce solutions. Bring your enthusiasm for data analytics tools like Tableau or Power BI into a collaborative environment where innovation drives success!
Pay: $115,000.00 per year
Benefits:
- 401(k) 3% Match
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Application Question(s):
- Are you a US citizen or greencard holder?
- This role will require working with offshore team in your mornings or evenings. Are you ok with that?
- Do you have experience working with an offshore team?
Education:
Work Location: Hybrid remote in Dublin, CA 94568
