Top 247 Customer relations manager Jobs in Fremont, Ca

Enterprise Customer Success Manager
Five9 —San Ramon, CA
- $91,700 - $142,200 a year
- Remote
- Mid-level
- 8 years
- Analysis skills
Quick Apply
Customer Experience and Service Ops Manager
AMAX —Fremont, CA
- $100,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Disability insurance
Quick Apply
Sales Account Manager – Education Programs (Indian Community Outreach)
Afficient Academy —San Jose, CA
- $5,000 - $6,000 a month
- Full-time
- Hybrid work
- English
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Sales Manager
Confidential —Oakland, CA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Hotel
- Contracts
- Health insurance
- Paid time off
Quick Apply
National Account Manager
Right Traffic —San Jose, CA
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
Global Key Account Manager
Jusda USA / Hon Hai Foxconn Group —San Jose, CA
- From $90,000 a year
- Full-time
- Hybrid work
- Marketing
- English
- Project management
- Health insurance
- Dental insurance
Quick Apply
Senior Account Manager (Testing & Special Inspections)
Signet Testing Laboratories, Inc. —Hayward, CA
- $130,000 - $180,000 a year
- Full-time
- Marketing
- Master's degree
- 8 years
- Health insurance
- Dental insurance
Quick Apply
13d
US national media sales manager-Mandarin Speaking
Fantuan Technology Ltd —Fremont, CA
- $40,000 - $200,000 a year
- Full-time
- Hybrid work
- English
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
Assistant National Account Portfolio Manager - Security
GardaWorld Security Services U.S. —San Jose, CA
- $110,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
12d
Commercial Account Manager
Carmel Stone Imports —East Palo Alto, CA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Construction site
- Mid-level
- 3 years
- Dental insurance
- 401(k)
Quick Apply
9d
Bilingual Account Manager (English/Mandarin) – Custom Packaging | San Jose
Zenpack —San Jose, CA
- $80,000 - $135,000 a year
- Full-time
- English
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Key Account Manager
HQ Pack California —Newark, CA
- $100,000 - $120,000 a year
- Full-time
- 5 years
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Business Development / Account Manager (Healthcare)
River of Life Transportation —Sunnyvale, CA
- $48,789.95 - $70,800.80 a year
- Full-time
- Mid-level
- Business development
- Bachelor's degree
- Mileage reimbursement
- Health insurance
Quick Apply
Entry Level Manager
OS Business Concepts California —Hayward, CA
- $900 - $1,400 a week
- Full-time
- Background check
- In-person
- Leadership
Quick Apply
3d
Entry Level Assistant Manager
Pulse Promotions, Inc. —Fremont, CA
- $55,000 - $68,000 a year
- Full-time
- Background check
- High school diploma or GED
- In-person
- 401(k)
- Employee discount
Quick Apply
6d
Sr National Business Outreach Manager
Tailored Shared Services, LLC —Dublin, CA
- $92,809 - $106,808 a year
- Full-time
- Oracle
- 5 years
- Computer literacy
- Store discount
- Paid jury duty
Quick Apply
Business Development Manager (B2B)
Addison Group —San Jose, CA
- $70,304 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Business development
- Health insurance
- Dental insurance
Quick Apply
National Account Manager
Rocket Farms, Inc. —Half Moon Bay, CA
- $100,000 - $145,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health insurance
- Dental insurance
Quick Apply
Global Account Manager
SlingShot Connections —San Jose, CA
- $310,000 a year
- Full-time
- Background check
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Account Manager - Commercial HVAC
Manpower —San Jose, CA
- $115,000 - $160,000 a year
- Full-time
- Mid-level
- Contracts
- Communication skills
Quick Apply

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customer relations manager jobs near fremont, ca

Enterprise Customer Success Manager

Five9 -
San Ramon, CA

Quick Apply

Job Details

$91,700 - $142,200 a year

Qualifications

Customer communication

Full Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Enterprise CSM, will be assigned to larger customers who typically have a broader portfolio of products and services. The Enterprise CSM positions themselves as overall relationship lead and customer's business partner. Along with retaining these customers, the CSM is tightly aligned with both the Technical Account Manager and the Account Director in expanding the portfolio of products these customers are leveraging. Many times, the Enterprise CSM also works cross-functionally to optimize their solution.

Key Responsibilities:

Customer-centric Focus:

Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients
Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives
Leverage knowledge of each customer account to develop and maintain account-specific Success Plans
Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement
Identify and address any potential issues or risks that may impact customer satisfaction or retention

Strategic Thinking:

Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer
Proactively identify and address customer issues or concerns, and provide effective solutions
Use data and analytics to track and measure customer success metrics and evaluate/present business outcomes

Cross-functional Collaboration:

Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention
Coordinate with Sales and TAMs on increased business opportunities within the account base

Key Qualifications:

Bachelor's degree in a related field or 8 years of equivalent work experience
Proven experience in customer success, account management, or a related role
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Must be self-directed and self-motivated
Proven ability to manage multiple projects at a time while paying strict attention to details
Ability to work in a fast-paced and dynamic environment
Familiarity with contact center technology and the SaaS industry is a plus
CRM and customer success management software experience is preferred
Ability to travel up to 25% of the time

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Quick Apply

Refine Your Search

customer relations manager jobs in fremont, ca

Enterprise Customer Success Manager

Customer Experience and Service Ops Manager

Sales Account Manager – Education Programs (Indian Community Outreach)

Sales Manager

National Account Manager

Global Key Account Manager

Senior Account Manager (Testing & Special Inspections)

US national media sales manager-Mandarin Speaking

Assistant National Account Portfolio Manager - Security

Commercial Account Manager

Bilingual Account Manager (English/Mandarin) – Custom Packaging | San Jose

Key Account Manager

Business Development / Account Manager (Healthcare)

Entry Level Manager

Entry Level Assistant Manager

Sr National Business Outreach Manager

Business Development Manager (B2B)

National Account Manager

Global Account Manager

Account Manager - Commercial HVAC

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