Top 50 Service manager Jobs in Fresno Ca

Customer Service Manager
Pana-Pacific —Fresno, CA
- $90,000 a year
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Service Manager
RV Country Inc —Fresno, CA
- $110,000 - $145,000 a year
- Dealership
- Mid-level
- 3 years
- Health insurance
- Paid time off
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Service Manager
Lithia Ford of Fresno —Fresno, CA
- $200,000 - $225,000 a year
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Employee stock purchase plan
- Paid holidays
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2d
Service Manager
Madera Toyota Chevrolet —Madera, CA
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Area Service Manager
Steris —Fresno, CA
- $107,525 - $139,150 a year
- Full-time
- Microsoft Word
- 6 years
- Microsoft Outlook
- Paid holidays
- Disability insurance
Assistant Nurse Manager, Perioperative Services
Community Health System —Fresno, CA
- $68.37 - $88.88 an hour
- 8 hour shift
- Surgery
- RN License
- BLS Certification
- Tuition reimbursement
Manager Environmental Services
Global Medical Response —California
- $102,000 - $115,000 a year
- Full-time
- Project management
- Bachelor's degree
- Travel
Route Service Manager - UniFirst
UniFirst —Fresno, CA
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
1d
Automotive Service Manager
Future Ford of Clovis —Clovis, CA
- $6,000 - $15,000 a month
- Full-time
- Dealership
- Driver's License
- Recruiting
- Disability insurance
- Health insurance
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Service Deli Manager- 7075 N. Marks, Fresno, CA 93711 USA
The Save Mart Companies —Fresno, CA
- $30.32 an hour
- Basic math
- Mid-level
- Office
- AD&D insurance
- Health insurance
Quick Apply
Service Deli Manager- 4041 E. Ashlan, Fresno, CA 93726
The Save Mart Companies —Fresno, CA
- Weekends as needed
- 18 years or older
- Sales
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
9d
Supervisor Environmental Services - PM Shift - Full Time
Valley Children's Healthcare —Madera, CA
- $30.82 - $44.80 an hour
- Email
- Spanish
- Mid-level
- High school diploma or GED
8d
Supervisor, Field Service
JBT Marel —Madera, CA
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
Assistant Manager of Therapeutic Services, Behavioral Health
Community Health System —Fresno, CA
- $58.08 - $73.91 an hour
- 8 hour shift
- LMFT
- Master of Social Work
- Management
- Free parking
- 403(b) matching
1d
Service Manager
A-PLUS AUTOMOTIVE —Reedley, CA
- $40,000 - $100,000 a year
- Full-time
- ASE Certification
- Mid-level
- Mentoring
- Paid holidays
- Dental insurance
Quick Apply
Assistant Manager of Custodial Services
California State University —Fresno, CA
- Email
- Background check
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Night Manager Guest Services & Safety (MOD)
Western Camps, Inc. —Fresno, CA
- $22 - $25 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Supervising experience
- Dental insurance
- 401(k)
Quick Apply
Library Services Program Manager
Valley Children's Healthcare —Madera, CA
- $41.70 - $62.10 an hour
- Email
- Children
- Senior level
- Public Health
2d
Service Leader - Commercial Lines
Relation Insurance Services —Fresno, CA
- $77,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- 8 years
- Paid holidays
- 401(k)
Territory Manager
Vestis —Fresno, CA
- $80,000 - $85,000 a year
- Online Application
- Computer literacy
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply

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service manager jobs near fresno ca

Customer Service Manager

Pana-Pacific -
Fresno, CA

Quick Apply

Job Details

$90,000 a year

Qualifications

Customer communication
Customer relationship building
Team leadership
High school diploma or GED
Managing clients in a customer support role
Sales management systems proficiency
CRM system proficiency
Productivity software
Quality audits
Process improvement planning
Cross-functional collaboration
Cross-functional communication
Team building

Full Job Description

Essential Duties and Responsibilities:

Process Improvement & Systems Management

Develop, document and maintain department procedures, work instructions and service standard.
Identify process gaps and lead continuous improvement initiatives that increase efficiency, consistency and service quality.
Leverage CRM and business systems to improve team effectiveness, customer engagement, reporting and operational visibility.
Establish and maintain performance metrics and reporting tools to support data-driven decision-making.
Collaborate with other departments to streamline workflows and improve information flow throughout the organization.

Leadership & Team Development

Lead, coach, develop and evaluate Customer Service personnel to ensure high levels of performance and accountability.
Establish individual and departmental goals that align with company objectives.
Create and maintain employee onboarding, training, cross-training and development programs.
Conduct regular performance reviews, coaching sessions and career development discussions.
Foster collaboration, engagement and knowledge sharing within the Customer Service team.

Customer Experience & Service Excellence

Maintain a high level of customer satisfaction through timely and effective issue resolution.
Monitor and improve department KPIs, including response times, queue management, customer satisfaction and first-contact resolution.
Resolve customer escalation and issues beyond representative capabilities.
Actively participate in customer business reviews, scorecard reviews and customer engagement initiatives.
Develop and implement customer feedback programs to identify improvement opportunities and improve the customer experience.
Follow ISO and all other applicable procedures and company policies.
Perform other duties as required / needed.

Technical Support & Product Knowledge

Ensure Customer Service personnel possess the product knowledge and troubleshooting skills required to effectively support customers.
Partner with Engineering and Quality departments to improve technical knowledge, troubleshooting capabilities and issue resolution processes.
Drive initiatives that improve first-call resolution and reduce unnecessary escalations.

Quality & Compliance

Participate in internal and external audits as required.
Maintain compliance with ISO requirements and company policies.
Assist in developing and monitoring corrective actions related to customer complaints and warranty issues.
Support continuous improvement efforts withing the organization’s quality management system.

Administrative Responsibilities

Review and approve employee timecards and schedules.
Manage departmental staffing requirements and workload distribution.
Review and respond to customer debit memos and claims.
Perform other duties and assigned.

Qualifications / Requirements:

Excellent customer care and focus; ability to assess customer needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
Strong cross-functional collaboration and relationship building skills.
Strong leadership and team development skills.
Experience working with CRM platforms such as Salesforce.
High school degree or equivalent; bachelor’s degree in business administration, business or related field preferred.
Ability to analyze operational and customer data and translate findings into actionable improvements.
Excellent verbal and written communication skills.
Knowledge of quality systems, audit processes and continuous improvement methodologies.
Proficient in Microsoft Office.
Must have a strong sense of urgency regarding customer needs.
Self-motivated and self-directed.

Pay range is $90k to $102K DOE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service manager jobs in fresno ca

Customer Service Manager

Service Manager

Service Manager

Service Manager

Area Service Manager

Assistant Nurse Manager, Perioperative Services

Manager Environmental Services

Route Service Manager - UniFirst

Automotive Service Manager

Service Deli Manager- 7075 N. Marks, Fresno, CA 93711 USA

Service Deli Manager- 4041 E. Ashlan, Fresno, CA 93726

Supervisor Environmental Services - PM Shift - Full Time

Supervisor, Field Service

Assistant Manager of Therapeutic Services, Behavioral Health

Service Manager

Assistant Manager of Custodial Services

Night Manager Guest Services & Safety (MOD)

Library Services Program Manager

Service Leader - Commercial Lines

Territory Manager

I want to receive the latest job alert for service manager in fresno ca

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