Top 7066 Service delivery manager Jobs in Gaithersburg, Md

Service Delivery Manager
NORTH STONE LLC —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Office
- Windows
- Team management
- Disability insurance
- Health insurance
Quick Apply
Housing Choice Voucher Manager
Housing Opportunity Com —Silver Spring, MD
- $76,579 - $127,574 a year
- Full-time
- Writing skills
- Office
- Driver's License
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Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
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Associate Service Delivery Manager
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- 3 years
Service Desk Manager
ICF —Washington, DC
- $89,261 - $151,744 a year
- Full-time
- Hybrid work
- Bachelor's degree
- US work authorization
- Fair chance
Dual Breast Imaging Specialist
Unified Women's Healthcare —Silver Spring, MD
- Full-time
- Microsoft Word
- Anatomy knowledge
- Microsoft Excel
- Commuter assistance
- Paid parental leave
Division Manager of Civil Engineering
Charles P. Johnson & Associates, Inc —Fairfax, VA
- From $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Health insurance
Quick Apply
1d
Construction Project Engineer
Nichols Contracting Inc. —Columbia, MD
- $60,000 - $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Construction site
- Paid holidays
- Health insurance
Quick Apply
RN Clinical Service Manager- Home Health
THE MEDICAL TEAM, INC —Reston, VA
- From $99,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
10h
Clinical Manager/Program Data Manager
Maryland Family Resource —Hyattsville, MD
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- School experience
- Spanish
- Continuing education credits
- Health insurance
Quick Apply
Psychotherapist
IME Behavioral Health, LLC —Columbia, MD
- $75 - $175 an hour
- Full-time
- Background check
- Private practice
- LMFT
- Health insurance
- Professional development assistance
Quick Apply
Coordinator, SAMHSA CSAT Program
Us Helping Us, People Into Living, Inc. —Landover, MD
- $60,000 - $75,000 a year
- Full-time
- Spanish
- Adults
- English
- Health insurance
- Dental insurance
Quick Apply
Hospice Clinical Manager (Registered Nurse)
THE MEDICAL TEAM, INC —Reston, VA
- From $100,000 a year
- Full-time
- RN License
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
4d
Transportation Recruiter
Translogistix —Savage, MD
- From $45,000 a year
- Multiple hires
- Background check
- Spanish
- Owner-operator
- Health insurance
- Dental insurance
Quick Apply
8d
Licensed Mental Health Professional (LMHP) - (FT, PT, Pool/PRN, Days)
Connections Health Solutions —Leesburg, VA
- $2 - $52 an hour
- Part-time
- Background check
- LMFT
- Doctoral degree
- Paid parental leave
- Health savings account
Tire Service Manager / OFF ROAD TIRE Manager
Confidential —Frederick, MD
- $50,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Team management
- In-person
- Health insurance
- Dental insurance
Quick Apply
Manager of Housing and Supportive Services
The Montgomery County Coalition for the Homeless —Rockville, MD
- $70,000 - $73,000 a year
- On call
- Addiction Medicine
- 5 years
- Word processing
Quick Apply
Pharmacist
Healing Touch Pharmacy —Washington, DC
- $60 - $66 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Store discount
- Health insurance
Quick Apply
Technical Engineering Lead
Resource Environmental Solutions LLC —Washington, DC
- $130,500 - $152,000 a year
- Engineering
- 3 years
- Mentoring
Physician-Neurologist
MedTrust LLC —Bethesda, MD
- $220 an hour
- 8 hour shift
- Medicine
- BLS Certification
- Clinic experience
- Paid time off
Quick Apply

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service delivery manager jobs near gaithersburg, md

Service Delivery Manager

NORTH STONE LLC -
Washington, DC

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Job Details

Full-time
$100,000 - $140,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Retirement plan

Qualifications

ITIL Foundation
Customer communication
ITIL Certification
Customer support ticket management
ServiceNow
IT department experience
Ticketing system technical support

Full Job Description

The Service Delivery Manager leads day-to-day Service Desk activities for a federal IT support program serving approximately 700 users across headquarters and distributed field locations. This role is responsible for maintaining service levels, coordinating a small team of technical support staff, and ensuring consistent delivery of IT support services within an IT Service Management (ITSM) environment.

The Service Delivery Manager reports to the Director of Operations / Senior Program Manager and supports execution of established service delivery processes, performance tracking, and continuous improvement efforts.

Responsibilities

Lead daily Service Desk activities across Tier 1, Tier 2, and Tier 3 support personnel
Monitor service level performance, including response times, resolution rates, and customer satisfaction metrics
Serve as the primary point of contact for Government stakeholders, including the Contracting Officer’s Representative (COR), for routine service delivery matters
Track and report service desk metrics, including ticket volume, first call resolution, and backlog trends
Ensure all incidents and service requests are documented, tracked, and resolved within the ITSM system (ServiceNow)
Coordinate escalation of complex issues and support timely resolution through appropriate technical resources
Manage workload distribution and staffing coverage to meet service demand, including surge support when required
Support knowledge management activities, including development and maintenance of knowledge articles and standard operating procedures
Oversee execution of IT asset management activities, including coordination of asset tracking, imaging, deployment, recovery, and decommissioning processes
Identify service delivery issues and implement corrective actions to maintain performance standards
Support ongoing service improvements within the established team structure
Other duties as assigned.

Qualifications

Minimum of 10 years of experience in IT service delivery, service desk operations, or IT operations support
Demonstrated experience managing a tiered Service Desk (Tier 1–3) in a federal or enterprise IT environment
ITIL v3 Foundation certification (required)
Hands-on experience using ServiceNow ITSM platform (required)
Experience tracking service level agreements (SLAs) and performance metrics
Experience supporting or overseeing IT asset management lifecycle activities (inventory, imaging, deployment, tracking, and decommissioning)
Ability to lead a small team while remaining engaged in day-to-day service delivery activities
Strong communication skills with experience interfacing with Government stakeholders
Experience supporting distributed users and remote support environments

Preferred

Experience supporting federal agencies or government contracts
Familiarity with endpoint support environments (Windows 11, O365, remote access tools, mobile devices)
Experience supporting asset accountability and audit support activities

Salary Range: $100,000 to $140,000

The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.

About Us
Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.

Benefits
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.

EEO Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

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Refine Your Search

service delivery manager jobs in gaithersburg, md

Service Delivery Manager

Housing Choice Voucher Manager

Customer Service Manager (Client Experience)

Associate Service Delivery Manager

Service Desk Manager

Dual Breast Imaging Specialist

Division Manager of Civil Engineering

Construction Project Engineer

RN Clinical Service Manager- Home Health

Clinical Manager/Program Data Manager

Psychotherapist

Coordinator, SAMHSA CSAT Program

Hospice Clinical Manager (Registered Nurse)

Transportation Recruiter

Licensed Mental Health Professional (LMHP) - (FT, PT, Pool/PRN, Days)

Tire Service Manager / OFF ROAD TIRE Manager

Manager of Housing and Supportive Services

Pharmacist

Technical Engineering Lead

Physician-Neurologist

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