Top 830 Customer experience analyst Jobs in Georgia

Customer Support Analyst
Sage —Lawrenceville, GA
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
9d
IT Analyst I
Chick-fil-A, Inc. —Atlanta, GA
- Marketing
- Quick service & fast food restaurant
- Travel
2d
IT Business Analyst
ICF —Atlanta, GA
- $61,232 - $104,094 a year
- Full-time
- Remote
- Background check
- Computer Science
- Pass drug screening
- Employee stock purchase plan
- Tuition reimbursement
Claims Analyst - REMOTE
Ryder System —Atlanta, GA
- $90,000 - $100,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Disability insurance
- Health insurance
14d
Insurance AR Resolution Analyst, Revenue Cycle
CVS Health —Georgia
- $43,888 - $102,081 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Access
- HIPAA
- Health insurance
- Dental insurance
Analyst, Outreach Coordinator
CVS Health —Georgia
- $21.10 - $36.78 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
10d
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Technical Support Analyst I
LexisNexis Risk Solutions —Alpharetta, GA
- $40,400 - $67,400 a year
- Weekends as needed
- Microsoft Outlook
- Research
- 1 year
11d
Senior Product Analyst
CVS Health —Georgia
- $64,890 - $158,620 a year
- Full-time
- Remote
- 5 years
- HIPAA
- Bachelor's degree
- Health insurance
- Dental insurance
Recruiting Systems Analyst
Morgan Stanley —Alpharetta, GA
- Full-time
- 1 year
- Communication skills
- Entry level
Analyst, Finance & Analytics - REMOTE
Molina Healthcare —Georgia
- $83,252 - $128,519 a year
- Full-time
- Remote
- Mid-level
- Finance
- SQL
- Health insurance
3d
Logistics Operations Analyst
Porsche Logistic Services —Atlanta, GA
- $76,000 - $86,000 a year
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Disability insurance
AI/BI Analyst – Hybrid Role
Georgia-Pacific —Atlanta, GA
- Hybrid work
- Pass drug screening
- Mid-level
- Office
- Health savings account
- AD&D insurance
8d
Airfreight Spot Desk Pricing Analyst
DHL —Atlanta, GA
- $68,722.50 - $91,630.00 a year
- Bachelor of Science
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Data Analyst
KIPP METRO ATLANTA COLLABORATIVE INC —Atlanta, GA
- $75,000 - $112,500 a year
- Weekends as needed
- Hybrid work
- High school
- Customer service
- Mid-level
- Paid parental leave
- Paid holidays
Help Desk Analyst
Viable Solutions —Columbus, GA
- $33.89 - $48.77 an hour
- Temporary
- Mid-level
- Windows
- Analysis skills
- Relocation assistance
- Health insurance
Quick Apply
4d
Incident Response Analyst I
Flexential Corp. —Atlanta, GA
- $25 - $26 an hour
- Day shift
- Remote
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health savings account
Quick Apply
19h
Analyst, Pricing Solutions – Revenue Management
Delta Airlines —Atlanta, GA
- 18 years or older
- Computer Science
- High school
- Paid parental leave
- Paid holidays
2d
Business Data Analyst
The Phoenix Group —Alpharetta, GA
- Full-time
- Remote
- Computer Science
- Mid-level
- SQL
Health Information Management Quality Analyst
Emory Healthcare —Atlanta, GA
- $30.80 - $37.53 an hour
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Health insurance

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customer experience analyst jobs near georgia

Customer Support Analyst

Sage -
Lawrenceville, GA

Apply Now

Job Details

9 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Gym membership

Qualifications

Systems analysis
Technical Proficiency

Full Job Description

Job Description

As a Customer Support Analyst, you will play a key role in building strong customer relationships by delivering exceptional support for Sage products and services. You will assist customers with product questions, troubleshoot issues, and provide guidance on how our solutions support their business operations. By understanding customer needs, you'll also help identify opportunities where additional Sage products or services may provide value.

In this role, you'll collaborate with teammates to improve the overall customer experience by contributing to internal knowledge resources, participating in team projects, and sharing your expertise with less experienced team members. Your commitment to delivering accurate, timely support will help drive customer satisfaction and long-term success.

This role is hybrid, three days per week onsite in our Lawrenceville office.

Key Responsibilities

Deliver an exceptional customer experience by resolving inquiries via phone, email, chat, social media, and other support channels while meeting service goals and performance metrics.

Troubleshoot and resolve low to moderately complex software and system issues by identifying root causes and applying effective problem-solving techniques.

Maintain current knowledge of assigned Sage products, support processes, and business applications.

Create, update, and promote knowledge base articles to improve self-service resources and maintain content quality.

Help customers maximize the value of their Sage products and identify opportunities where additional solutions may benefit their business.

Accurately document customer interactions and resolutions within the case management system.

Escalate unresolved issues to the appropriate teams, providing complete and relevant information.

Collaborate effectively with teammates and contribute to a positive, respectful work environment.

Prioritize work to balance customer needs with operational efficiency, communicate progress, and proactively address obstacles.

Adapt to changing priorities and manage workload effectively to ensure the best outcomes for customers and the business.

Participate in continuous improvement initiatives, including process enhancements, training development, knowledge sharing, and customer service improvements.

Skills, know-how and experience:

1+ years of experience preferred in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude

Requires the ability to step through a linear analysis of complex technical issues and to identify problems and suggest solutions in a logical manner

Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps

Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

Established knowledge and reputation in addressing user inquiries in one or more of the Sage applications or industries.

Requires the ability to adhere to a structured work schedule and efficiently self-manage work time

Requires strong verbal, listening, and written communication skills

Education or experience in construction or accounting is a plus

Behavioral Competencies:

Action oriented

Being resilient

Communicates effectively

Courage

Customer focus

Demonstrates self-awareness

Ensures accountability

Instills trust

Resourcefulness

Situational adaptability

Values differences

Perks? We have plenty.

Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

Comprehensive health, dental and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

Who is Sage:

https://www.sage.com/en-us/company/about-sage/

Life at Sage:

https://www.sage.com/en-us/company/careers/

Our Values & Behaviors:

https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

How we make a difference:

https://www.sage.com/en-us/company/sage-foundation/

Sage Business Cloud - SaaS for Every Business:

https://www.sage.com/en-us/products/

#LI-MT1

Apply Now

Refine Your Search

customer experience analyst jobs in georgia

Customer Support Analyst

IT Analyst I

IT Business Analyst

Claims Analyst - REMOTE

Insurance AR Resolution Analyst, Revenue Cycle

Analyst, Outreach Coordinator

Jr. Service Desk Analyst, Technician

Technical Support Analyst I

Senior Product Analyst

Recruiting Systems Analyst

Analyst, Finance & Analytics - REMOTE

Logistics Operations Analyst

AI/BI Analyst – Hybrid Role

Airfreight Spot Desk Pricing Analyst

Data Analyst

Help Desk Analyst

Incident Response Analyst I

Analyst, Pricing Solutions – Revenue Management

Business Data Analyst

Health Information Management Quality Analyst

I want to receive the latest job alert for customer experience analyst in georgia

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