Top 3 Help desk support technician Jobs in Grand Haven Mi

IT Help Desk Technician
HG Medical USA —Holland, MI
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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2d
Help Desk Support Technician
ODL, Inc. —Zeeland, MI
- Full-time
- Spanish
- Oracle
- Mid-level
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Client Services Engineer
LMT —Jenison, MI
This includes offering guidance on product usage, answering technical queries, and ensuring customer issues are resolved satisfactorily.
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Service Desk Technician
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5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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IT Help Desk Technician

HG Medical USA
Holland, MI

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Job Details

Full-time
$60,000 - $70,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Asset management
Computer science
Mobile device support
Cybersecurity tools
Computer Science
IT user and group management
Wireless networking
Associate's degree in computer science
IT asset management
Software deployment
Peripheral setup
Hardware maintenance
IT security awareness training implementation
Equipment troubleshooting
Operating system updates
Mid-level
Inventory management software
Network infrastructure
3 years
Data integrity and documentation
VLAN
Analysis skills
Associate's degree in information technology
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Software asset management
Computer management
Hardware configuration
Remote access software

Full Job Description

About HG Medical:

HG Medical is a leading provider of innovative medical device solutions, specializing in high-precision orthopedic implants and instruments. Our dedication to quality and excellence drives continuous improvement, enabling us to deliver products that meet the evolving needs of the healthcare industry.

Job Overview:

Join our international team as an IT Help Desk Technician, a critical role supporting HG Medical USA’s technology infrastructure and end-user experience. You will serve as the first point of contact for all IT support needs and, in collaboration with the Global IT team in Germany, ensuring smooth daily operations across the organization through responsive troubleshooting, proactive maintenance, and a customer-focused approach.

Key Responsibilities:

Provide first-level technical support to employees via in-person requests, or ticketing system.
Diagnose and resolve issues related to hardware, software, and network connectivity.
Manage, configure and deploy computers, mobile devices, and peripherals for new and existing employees.
Manage user accounts, permissions, and access in Microsoft 365 and Active Directory.
Assist with onboarding and offboarding processes, ensuring data security and access control.
Maintain and track IT equipment inventory and software licenses in our asset management and software deployment system.
Support system updates, data backups, and security protocols.
Collaborate with external vendors and IT leadership to escalate and resolve complex issues.
Document troubleshooting steps, recurring issues, and technical solutions to build internal IT knowledge and validate IT devices.
Promote cybersecurity best practices and assist in employee IT training initiatives.

Qualifications:

Foundational understanding of IT security, Windows operating systems, Microsoft 365, and networking (LAN, Wi-Fi, VLAN, NAC, etc.).
Strong analytical, troubleshooting, and communication skills.
Customer-oriented mindset with the ability to work independently and prioritize multiple requests.
Attention to detail and commitment to data integrity and confidentiality.
Basic knowledge of the German language would be an advantage but is not essential.

Education and Experience:

Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
at least 3 years of experience in an IT support, help desk, or system administration role preferred.
Familiarity with IT ticketing systems, remote desktop tools, and hardware setup in a manufacturing environment is a plus.
A basic understanding of a manufacturing company is advantageous.
Excellent communication skills, both written and verbal, to interact effectively within the team, with interface teams and managers

What We Offer:

Onboarding and basic training in soft- and hardware in use with IT colleagues from Germany
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative, innovative work environment.
The chance to make a significant impact in the medical device industry.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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