Top 345 Guest service Jobs in Greenville, Nc

Guest Service Associate
Hampton Inn Greenville —Greenville, NC
- Weekends as needed
- Sales
- Computer literacy
- Hotel
Quick Apply
Experience Greeter - Guest Relations
ECU Health —Greenville, NC
- Rotating weekends
- Bilingual
- High school diploma or GED
- Pre-employment physical examination
4d
Guest Service Agent - Hilton Greenville
Prime Investments & Development, LLC —Greenville, NC
- Hotel
- Entry level
Assistant Guest Service Mgr FT
Lowes Foods —Winterville, NC
- Full-time
- 18 years or older
- Computer literacy
- Basic math
13d
On-Call Concierge, Hope Lodge
American Cancer Society —Greenville, NC
- $19.50 an hour
- Part-time
- High school diploma or GED
- Travel
- Communication skills
- Dental insurance
- Paid time off
Server-Never Work Nights!
Eggs up Grill | MCD, LLC —Greenville, NC
- Part-time
- Restaurant
- Entry level
- Flexible schedule
Quick Apply
Front Desk Agent
Bristol Hospitality LLC —Greenville, NC
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
9d
Experience Coordinator - Guest Relations
ECU Health —Greenville, NC
- Full-time
- Acute care
- Bilingual
- Customer service
6d
4am Inbound (Stocking) (T1022)
Target —Greenville, NC
- From $15 an hour
- Part-time
- 18 years or older
- Merchandising
- Entry level
- Flexible schedule
Guest Services Representative
InTown Suites —Greenville, NC
- Full-time
- Computer literacy
- English
- Hotel
- Disability insurance
- Health insurance
Wellness Attendant
ECU Health —Greenville, NC
- $16.00 - $21.12 an hour
- CPR Certification
- BLS Certification
- High school diploma or GED
14d
3 Experienced Opening Servers-Out by 3 most days!
Eggs up Grill | MCD, LLC —Greenville, NC
- $7.25 - $45.00 an hour
- Part-time
- Mid-level
- Restaurant
- Flexible schedule
Quick Apply
Seasonal: 4am Inbound (Stocking) (T1022)
Target —Greenville, NC
- From $15 an hour
- Part-time
- Entry level
Room Attendant - Hilton
Prime Investments & Development, LLC —Greenville, NC
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Entry level
- Flexible schedule
Night Auditor
Hilton Garden Inn Greenville —Greenville, NC
- $13 - $17 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
AM Server
Julep —Greenville, NC
- $7.25 - $10.00 an hour
- Mid-level
- Restaurant
- Communication skills
Quick Apply
8d
Evening Hostperson
HOMEWOOD SUITES - GREENVILLE —Greenville, NC
- Part-time
- Sales
- Hotel
- In-person
Quick Apply
Task Associate
Ulta Beauty, Inc. —Greenville, NC
- Part-time
- Merchandising
- High school diploma or GED
- Cash register
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1022)
Target —Greenville, NC
- From $15 an hour
- Part-time
- Merchandising
- Entry level
- Flexible schedule
Morning Customer Service/Sales Associate
Nothing Bundt Cakes - Greenville —Greenville, NC
- $10 - $13 an hour
- Weekends as needed
- In person
- Sales
- Bakery
- Entry level
- Paid time off
- 401(k) matching
Quick Apply

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Guest Service Associate

Hampton Inn Greenville -
Greenville, NC

Quick Apply

Job Details

Qualifications

Computer literacy
High school diploma or GED

Full Job Description

Guest Services Associate

Department – Front Office

Reports to – Guest Services Manager

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You’ll be responsible for all front office duties including the activities of the front desk, reservations, guest services, and telephone areas. In addition, you will ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Your day-to-day

Revenue

Financial: Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly suggest new ways to increase room revenue and occupancy.
Rates: Aggressively and effectively manage and continuously update rates as per Opal’s training and standards.
Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities.

Profit

Effectively support the Guest Services Manager control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.
Quality
Guest Service: Ensure that the hotel meets/exceeds Opal’s and Brand standards for guest satisfaction.

Leadership

Leading: Motivate and support other Guest Services team members and be accountable for set goals.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Opal’s Standard Operating Procedures.

Requirements

High School diploma or higher-level education
1-year Hotel front office experience
Must wear appropriate uniform as prescribed by Opal’s policy
Willing to work flexible hours
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

Specific Responsibilities

Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager.
Be proficient on the use of the property management system and facilities management software.
Have a good understanding of all hotel operating procedures.
Be the warm welcome that kicks off a memorable guest experience
Acknowledge Brand rewards members and returning guests, in person or on the phone.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad-hoc duties when your colleagues need your help.
Comply with all existing and new front office and breakfast area policies and procedures.
Comply with and honor the front office staff work schedules.
Monitor the front office communications log.
Read and initial the front office log on shift start and make appropriate entries at end of shift.
Observe Opal’s appearance and dress code/uniform policy.
Attend daily huddles and weekly departmental meetings.
Be proficient on the use of all front office equipment such as credit card machine, copier and fax.
Inform the GSM of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
Process, as assigned, reservations by mail, telephone, fax and central reservation systems referrals.
Process, as assigned. reservations received from sales office and other hotel departments.
Have complete knowledge of room types and offered rate plans.
Fully understand the hotel’s franchise policy on guaranteed reservations and no-shows.
Process, as assigned, cancellations and modifications to reservations.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.

Optimum Attributes

Effective communication skills
Pleasing personality
Good team player
Good listener
Well-groomed and professional appearance
Open with praise, discrete with criticism
Literate and tech-savvy
Problem solving skills

Performance Standards

Performance shall be measured by the following:

Budgeted RevPAR
MSI Index
Guest Satisfaction Index (GSI).

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer

Quick Apply

Refine Your Search

guest service jobs in greenville, nc

Guest Service Associate

Experience Greeter - Guest Relations

Guest Service Agent - Hilton Greenville

Assistant Guest Service Mgr FT

On-Call Concierge, Hope Lodge

Server-Never Work Nights!

Front Desk Agent

Experience Coordinator - Guest Relations

4am Inbound (Stocking) (T1022)

Guest Services Representative

Wellness Attendant

3 Experienced Opening Servers-Out by 3 most days!

Seasonal: 4am Inbound (Stocking) (T1022)

Room Attendant - Hilton

Night Auditor

AM Server

Evening Hostperson

Task Associate

GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1022)

Morning Customer Service/Sales Associate

I want to receive the latest job alert for guest service in greenville, nc

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