Top 239 Customer service representative Jobs in Hamlin Ny

Commercial Relationship Associate II
Genesee Regional Bank —Rochester, NY
- $27.11 - $32.96 an hour
- Full-time
- 5 years
- Computer literacy
- Research
- Health savings account
- Health insurance
5d
Account Manager II
PAYLOCITY CORPORATION —Pittsford, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager
Tri Tower Telecom —Rochester, NY
- $70,000 - $90,000 a year
- Full-time
- Office
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
Remote Customer Service/Sales Representative
Agent Alliance —Rochester, NY
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
Call Center Representative
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- High school diploma or GED
- Neurology
- 1 year
Call Center Representative III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
Call Center Support Specialist
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Spanish
- English
- Project management
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative | Billing Support
Spectrum —Rochester, NY
- $20.00 - $27.80 an hour
- Weekends as needed
- Computer literacy
- English
- Residential
- Opportunities for advancement
Customer Service Representative
City of Rochester, NY —Rochester, NY
- $46,245 - $59,277 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
1d
Customer Service Representative
Isaac Heating & Air Conditioning —Rochester, NY
- $22 - $23 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Allstate Insurance Customer Service Hybrid
Guay Agency —Rochester, NY
- $50,000 - $60,000 a year
- Part-time
- Hybrid work
- Office
- High school diploma or GED
- Organizational skills
- Paid holidays
- Tuition reimbursement
Quick Apply
Call Center Representative-2
University of Rochester —Brighton, NY
- $19.72 - $26.62 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
Customer Service Associate I
Dollar Tree —Hamlin, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative I - Rochester, NY
Maximus —Rochester, NY
- $17.00 - $19.50 an hour
- Word processing
- Research
- Office
- Paid holidays
- Disability insurance
1d
Customer Support Specialist
Belden Inc —Rochester, NY
- $63,000 - $85,000 a year
- Hybrid work
- Inventory management
- Word processing
- Writing skills
- Health savings account
- Employee stock purchase plan
Contact Center Customer Care Associate
Cotality —Rochester, NY
- $40,000 - $41,600 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Pt Self-Pay Resoltn Ctr Rep II
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Hybrid work
- Mid-level
- Associate's degree
- 2 years
Client Service Representative
Paychex —West Henrietta, NY
- $20 - $22 an hour
- Full-time
- Bachelor's degree
- Entry level
- Paid holidays
- Health insurance

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Commercial Relationship Associate II

Genesee Regional Bank -
Rochester, NY

Apply Now

Job Details

Full-time
$27.11 - $32.96 an hour
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Opening bank accounts
Commercial banking expertise
Managing customer accounts
Financial services customer support
Account maintenance
Promoting bank products
Relationship building
Cash management
Promoting bank services

Full Job Description

Salary Range: $27.11 - $32.96/hour

PRIMARY RESPONSIBILITY:

The Commercial Relationship Associate II is responsible for all aspects of day-to-day service delivery for the bank’s Commercial clients. Understands and delivers upon the bank’s expectations for a Remarkable Client Experience. Partners effectively with internal colleagues to understand client needs, resolve issues and communicate status. Handles more complex client needs and serves as a mentor for less experienced team members.

ESSENTIAL FUNCTIONS:

Handle routine client service requests/needs including but not limited to loan and deposit account inquiries and maintenance, general research and problem resolution, and debit card issues.
Execute client transaction requests including line draws, loan pay downs, wire transfers, account transfers and bank checks.
Provide support to Commercial clients related to online banking, bill pay, ATM/Debit cards and basic Treasury Management requests; appropriately handoff more complex issues to TM/MS colleagues.
Handle and/or assist with more complex or escalated client needs such as online/foreign wires, fraud issues, migration of clients to digital platform, etc.
Cross-trained and able to handle more complex digital/TM client needs.
Coordinate account opening requests with client and Relationship Manager (RM), including the collection, verification and input of Know Your Customer (KYC) information.
Partner with RM and Treasury Management Sales to seamlessly onboard new client relationships.
Handle daily insufficient funds review and activity; communicate with clients and RM's to ensure resolution.
Process ACH line increases per customer request.
Process estate account transactions and maintenance.
Update customer data in bank's CRM system as required.
Provide back up and redundancy for Operations Associate and Professional Practice RA.
Consistently operate within the bank's compliance and procedural expectations.
Cross train with Commercial Associate, Professional Practice RA and TM/MS Support team members.
Mentor less experienced team members; mentor Retail team members to increase their understanding of Commercial client service delivery.
Provide medallion signature guaranty; may include onsite client visits as needed.
May provide training to new employees as requested by manager.

Active participation in demonstrating the behaviors outlined in the GRB Experience.

SECONDARY FUNCTIONS:

Cross sell commercial relationships where applicable
Respond to requests for credit inquiries as needed.
Prepare invoice payments for all commercial check orders.
Assist Relationship Managers in clearing loan exceptions.
Other duties as assigned by manager.

EDUCATION AND EXPERIENCE:

Associates Degree with a minimum of 5 years of commercial banking service delivery experience, or the equivalent combination of education and experience.

COMPETENCIES:

Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile.
Lead by example. Identify current or potential problems, take ownership and see them through to resolution.
Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.
Demonstrated PC literacy.
Working knowledge of Banking Policies and Procedures
Demonstrated organization and project management skills
Analytical, problem solving and decision-making abilities.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment is an indoor, climate-controlled office setting. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer service representative jobs in hamlin ny

Commercial Relationship Associate II

Account Manager II

Client Success Manager

Customer Care Specialist

Remote Customer Service/Sales Representative

Call Center Representative

Call Center Representative III

Call Center Support Specialist

Customer Service Representative | Billing Support

Customer Service Representative

Customer Service Representative

Call Center Representative II

Allstate Insurance Customer Service Hybrid

Call Center Representative-2

Customer Service Associate I

Customer Service Representative I - Rochester, NY

Customer Support Specialist

Contact Center Customer Care Associate

Pt Self-Pay Resoltn Ctr Rep II

Client Service Representative

I want to receive the latest job alert for customer service representative in hamlin ny

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