Top 23 Helpdesk technician Jobs in Harmony Pa

Help Desk Technician - Tier 2
LEFCON, LLC —Harmony, PA
- $26 - $32 an hour
- Full-time
- Mid-level
- Windows
- Computer networking
- Health savings account
- Health insurance
Quick Apply
Help Desk Technician - First Response Team
LEFCON, LLC —Harmony, PA
- $19 - $22 an hour
- Full-time
- Software troubleshooting
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
Help Desk Technician - Tier 1
LEFCON, LLC —Harmony, PA
- $22 - $25 an hour
- Full-time
- Microsoft Outlook
- Windows
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
9h
IT Support Technician
SOUTH COLLEGE —Cranberry Township, PA
- Classroom
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
All Lines Technology Inc —Moon Township, PA
- Azure
- Mid-level
- University
Quick Apply
Infrastructure Tech One - Hybrid Support
enkompas Technology Solutions —Sewickley, PA
- From $21 an hour
- Full-time
- Hybrid work
- Background check
- Customer service
- Research
- Paid holidays
- Health insurance
Quick Apply
IT Service Desk Technician - 6am-3pm EST M-F
Next7 IT —Cranberry Township, PA
- $55,000 - $70,000 a year
- Full-time
- Office
- Windows
- AWS
- Profit sharing
- Paid holidays
Quick Apply
1d
Support Technician III
Ellwood Group, Inc. —New Castle, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
IT Field Support Technician
Ford Office Technologies —Russellton, PA
- Overtime
- Google Workspace
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
2h
IT Technician
PWCampbell —Pittsburgh, PA
- Full-time
- Computer literacy
- Mid-level
- Construction experience
Quick Apply
Maintenance Technician Full Ti-105010
ESA Management, LLC —Cranberry Township, PA
- $20.00 - $20.50 an hour
- Basic math
- English
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Field Service Lead
SAIC —Boyers, PA
- Full-time
- Research
- Bachelor's degree
- Continuous improvement
20h
Facilities Maintenance Technician
Clearview Federal Credit Union —Moon Township, PA
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —New Castle, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Automotive Shop Foreman / Lead Diagnostic Technician
Steubenville Pike Auto —Robinson Township, PA
- $70,000 - $95,000 a year
- Full-time
- ASE Certification
- Clean driving record
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
13h

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Help Desk Technician - Tier 2
LEFCON, LLC —Harmony, PA
Failure to answer *ALL* pre-screening questions will eliminate you from consideration. Documentation of technical findings and remediation steps.
$26 - $32 an hour
Quick Apply
Help Desk Technician - First Response Team
LEFCON, LLC —Harmony, PA
Communicate highly technical information to both technical and non-technical users. Must Haves - Demonstrated Problem- Solving and solution development skills…
$19 - $22 an hour
Quick Apply

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Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
$25.50 - $31.00 an hour
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helpdesk technician jobs near harmony pa

Help Desk Technician - Tier 2

LEFCON, LLC -
Harmony, PA

Quick Apply

Job Details

Full-time
$26 - $32 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Flexible schedule
Life insurance
Referral program

Qualifications

Customer communication
Technical documentation
CCNA
Server backup and recovery
Windows
Virtualization tools
Firewall configuration
VLAN
DHCP
IT monitoring tools
CompTIA Network+
Computer networking
DNS
Server virtualization
Networking equipment (troubleshooting support)
Data backup
Network monitoring tools
Technical writing for network engineers
System performance monitoring

Full Job Description

About us

Our mission at LEFCON is to improve, protect, and deliver reliable technology while providing exceptional employee support, unparalleled customer service, and significant community contributions. We measure our ability to deliver on the mission through Employee Experience, Customer Satisfaction, and our Financials. At LEFCON, our people come first. When we get it right with our people and our customers. The financial results seem to take care of themselves. This is why we have been on Inc.’s Fastest-Growing Private Companies list for the last 5 years.

Position Summary

The Tier 2 Technician is responsible for resolving more complex technical issues across client networks, servers, virtualization platforms, DNS/DHCP systems, firewalls, switches, VLANs, and monitoring platforms. This role requires stronger diagnostic judgment, deeper technical ownership, and the ability to move issues from symptoms to root cause.

Tier 2 Technicians are expected to be problem solvers, not ticket passers. They must bring structure to complex issues, communicate clearly with clients and internal teams, and ensure that technical work is completed, documented, and stabilized.

Core Purpose of the Role

To provide advanced technical support and troubleshooting that improves client reliability, reduces recurring issues, and strengthens LEFCON’s reputation for disciplined execution.

Key Responsibilities

The Tier 2 Technician is responsible for:

Troubleshooting and resolving advanced network, server, virtualization, DNS, DHCP, VLAN, switch, and firewall issues.
Using Auvik for network discovery, mapping, monitoring, configuration awareness, troubleshooting, alerting, and reporting.
Troubleshooting switch connectivity, VLAN assignment, MAC address tables, trunking, tagging, and network traffic behavior.
Troubleshooting firewall rules, NAT configuration, VPN connectivity, traffic flow, and firewall logs.
Creating, configuring, verifying, and troubleshooting VLANs.
Installing, configuring, and troubleshooting internal DNS and DHCP services.
Managing external DNS records, including A, MX, TXT, SPF, DMARC, DKIM, SRV, CNAME, and PTR records.
Supporting VMware environments, including virtual machines, snapshots, host performance, networking, storage, and SSL-related configuration.
Supporting Windows Server environments, including users, groups, roles, features, group policy, network settings, backups, and performance monitoring.
Owning complex tickets through resolution or clean transfer of responsibility.
Identifying root cause and recommending corrective actions to prevent recurrence.
Providing clear internal notes, client-facing updates, and technical documentation.
Assisting Tier 1 Technicians through coaching, ticket review, and technical guidance.
Maintaining professional communication during high-pressure service situations.

Required Qualifications

Candidate must hold at least one of the following:

CompTIA Network+
CCNA
VMware Technical Associate

Candidate will also need to successfully complete an onsite practical exam as a part of the selection process.

Required Technical Proficiencies

Tier 2 Technicians must demonstrate proficiency in:

Auvik, including ACP-level knowledge where applicable.
Switch and firewall troubleshooting.
VLAN configuration and troubleshooting.
Internal DNS and DHCP.
External DNS.
VMware and Windows Server.
Domain name purchases and DNS management.
Network performance troubleshooting.
Server role support.
Backup awareness and troubleshooting.
Documentation of technical findings and remediation steps.

Work Remotely

Yes, after 6 months.

Important: Please provide an email address and potential dates and times you are available for a possible interview. Failure to answer ALL pre-screening questions will eliminate you from consideration.

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

Please provide a valid email address that will be used for scheduling an interview.
Please list 2-3 dates and time ranges that you could do an interview
Do you have the ability to configure a network switch?

Experience:

Computer networking: 3 years (Preferred)

License/Certification:

CompTIA Network+ (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in harmony pa

Help Desk Technician - Tier 2

Help Desk Technician - First Response Team

Help Desk Technician - Tier 1

IT Support Technician

Help Desk Technician

Infrastructure Tech One - Hybrid Support

IT Service Desk Technician - 6am-3pm EST M-F

Support Technician III

IT Field Support Technician

IT Technician

Maintenance Technician Full Ti-105010

Field Service Lead

Facilities Maintenance Technician

Now Hiring IT and Telecom Field Technicians

Automotive Shop Foreman / Lead Diagnostic Technician

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