Top 96 Phone representative Jobs in Harrisonburg, Va

CUSTOMER SERVICE REPRESENTATIVE
Packaging Corporation of America —Harrisonburg, VA
- $58,000 - $67,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
T Mobile Authorized Retailer Sales Associate (Valley Mall, VA)
Luna Wireless, An Authorized T-Mobile Retailer (Northeast) —Harrisonburg, VA
- Part-time
- 18 years or older
- Spanish
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Processor-Pricer - Full Time - Harrisonburg Outlet
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Harrisonburg, VA
- From $15 an hour
- Full-time
- Customer service
- Merchandising
- Basic math
- Health savings account
- Paid holidays
9d
Assistant Store Manager
Sierra —Harrisonburg, VA
- $22.70 - $31.20 an hour
- Overtime
- Merchandising
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Assistant Store Manager
TJ Maxx —Staunton, VA
- $22.70 - $31.20 an hour
- Overtime
- Merchandising
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Hyundai Call Center Representative
SODA BROS HHY 1 INC —Harrisonburg, VA
- $45,000 - $80,000 a year
- Organizational skills
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
10d
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Staunton, VA
- $37,655.58 - $56,438.37 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
Honda Call Center Representative
SODA BROS HH 1 INC —Harrisonburg, VA
- Background check
- Clean driving record
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Facility Administrative Assistant
Marshalls —Bridgewater, VA
- $18.00 - $29.10 an hour
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Ford Service Call Center Representative
SODA BROS HF 1 INC —Harrisonburg, VA
- $45,000 - $70,000 a year
- Dealership
- Driver's License
- Organizational skills
- Paid training
- Health insurance
Quick Apply
6d
Patient Service Representative
Dental Health Associates —Harrisonburg, VA
- $19 - $21 an hour
- Full-time
- Spanish
- Dental office
- Cleaning
- Dental insurance
- 401(k)
Remote Sales Advisor
Smart Start —Harrisonburg, VA
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
8h
Service BDC Agent
Steven KIA —Harrisonburg, VA
- Background check
- Clean driving record
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Store Manager
Sierra —Harrisonburg, VA
- $86,300 - $118,600 a year
- Full-time
- Merchandising
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Retail Merchandising Project Associate
Channel Partners —Harrisonburg, VA
- $17 an hour
- 8 hour shift
- 18 years or older
- Merchandising
- No high school diploma
- Paid training
- 401(k)
Territory Sales Representative - Building Materials
KITCHEN CABINET DESIGNERS LLC —Virginia
- $60,000 - $110,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Analysis skills
- Mileage reimbursement
- Health insurance
Quick Apply
Supervisor, Retail Sales
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Verona, VA
- From $16.25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
6d
Store Manager
Sierra —Harrisonburg, VA
- $86,300 - $118,600 a year
- Full-time
- Merchandising
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Supervisor, Retail Sales - Harrisonburg Outlet
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Harrisonburg, VA
- From $17 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Merchandising
- Health savings account
- Paid holidays
Sales Representative in Virginia
EJ —Virginia
- Urgently hiring
- 5 years
- Mid-level
- Office
- Wellness program
- Paid parental leave
Quick Apply
13d

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CUSTOMER SERVICE REPRESENTATIVE

Packaging Corporation of America -
Harrisonburg, VA

Apply Now

Job Details

Full-time
$58,000 - $67,000 a year

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Microsoft Word
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer order taking
Sales order data entry
High school diploma or GED

Full Job Description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

The Customer Service Representative is responsible for providing superior service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

PRINCIPLE ACCOUNTABILITIES:

Receive, process, and track assigned orders through to scheduling. Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.

Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.

Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.

Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.

Maintain organized customer files.

Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.

Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

BASIC REQUIREMENTS:

Education equivalent to high school diploma required.

Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.

Strong working knowledge of computer systems including experience with experience with Microsoft Word, Excel, and Outlook.

PREFERRED REQUIREMENTS:

Associates degree or college business coursework.

Previous experience using automated order entry system.

Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

KNOWLEDGE, SKILLS & ABILITIES:

Strong attention to meeting and exceeding customer expectations.

The ability to network and build relationships with individuals of various experience and corporate positions.

Strong active listening and evaluating skills.

Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports.

Able to work in a fast paced, deadline-oriented environment and handle multiple requests simultaneously.

Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone.

Strong organizational skills with the ability to handle numerous details, deadlines, and requests.

Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers.

Able to work flexible hours or overtime as needed.

COMPENSATION AND BENEFITS

Starting salary range for position: $58,000 - $67,000.
Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.

Paid Holidays.
- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer

Qualified Applicants must apply at careers.packagingcorp.com to be considered.

Apply Now

Refine Your Search

phone representative jobs in harrisonburg, va

CUSTOMER SERVICE REPRESENTATIVE

T Mobile Authorized Retailer Sales Associate (Valley Mall, VA)

Processor-Pricer - Full Time - Harrisonburg Outlet

Assistant Store Manager

Assistant Store Manager

Hyundai Call Center Representative

Member Service Representative - Contact Center

Honda Call Center Representative

Facility Administrative Assistant

Ford Service Call Center Representative

Patient Service Representative

Remote Sales Advisor

Service BDC Agent

Store Manager

Retail Merchandising Project Associate

Territory Sales Representative - Building Materials

Supervisor, Retail Sales

Store Manager

Supervisor, Retail Sales - Harrisonburg Outlet

Sales Representative in Virginia

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