Top 1007 Team leader Jobs in Harrisonburg, Va

Customer Support Team Lead - IT
James Madison University —Harrisonburg, VA
- Up to $58,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Health insurance
13d
Accounting Manager
Priority Property Management LLC —Harrisonburg, VA
- Full-time
- Office
- Mentoring
- Experience equivalent to degree accepted
- Paid holidays
- Paid time off
Quick Apply
Restaurant General Manager
Burger King —Harrisonburg, VA
- $47,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
Quick Apply
Certified Medical Assistant
Sentara Health —Harrisonburg, VA
- Multiple hires
- Primary Care
- High school diploma or GED
- In-person
- Free parking
- Mileage reimbursement
6d
Lead Dentist, Harrisonburg VA - Private Practice, No Medicaid - $300K-$450K+ - Dentist Owned
Family Dental Practice in Roanoke, Virginia —Harrisonburg, VA
- $300,000 - $450,000 a year
- Full-time
- Private practice
- Dental office
- Doctoral degree
- Health insurance
- Dental insurance
Quick Apply
OB GYN Ultrasound Technician / Medical Sonographer- Blue Ridge Sentara Medical Group
Sentara Health —Harrisonburg, VA
- Multiple hires
- High school diploma or GED
- Ob/Gyn
- ARRT Certification
- Paid parental leave
- Health savings account
Certified Athletic Trainer
Sentara Health —Harrisonburg, VA
- Multiple hires
- BLS Certification
- Bachelor's degree
- In-person
- Paid training
- 403(b) matching
6d
Hygienist-Competitive Benefits Package
Shenandoah Dental Center —Weyers Cave, VA
- $60 - $75 an hour
- Part-time
- CPR Certification
- Dental office
- In-person
- Paid holidays
- Health insurance
Quick Apply
Licensed Practical Nurse (LPN)- Blue Ridge Sentara Medical Group
Sentara Health —Harrisonburg, VA
- Multiple hires
- Mid-level
- Outpatient experience
- Clinic
- Paid parental leave
- Health insurance
6d
Licensed Nursing Home Administrator (LNHA)
Maxum Staffing —Harrisonburg, VA
- $130,000 - $150,000 a year
- Full-time
- Skilled nursing facility
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Restaurant General Manager
Burger King —Harrisonburg, VA
- $47,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
Quick Apply
Assistant Manager
Burger King —Harrisonburg, VA
- $15 - $18 an hour
- Part-time
- 18 years or older
- No education required
- Mid-level
Quick Apply
Systems Administrator
Augusta Water —Verona, VA
- $60,569.60 - $75,712.00 a year
- Full-time
- Background check
- System design
- Mid-level
- Health insurance
- Dental insurance
Restaurant General Manager
Burger King —Elkton, VA
- $47,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
Quick Apply
Hourly Manager
Burger King —Mount Crawford, VA
- $15 - $18 an hour
- Part-time
- 18 years or older
- No education required
- Sales
Quick Apply
CDL-A Team Truck Driver - Dedicated Lane
Covenant Transport —Harrisonburg, VA
- Call employer
- Dedicated
- Clean driving record
- Owner-operator
- Disability insurance
- Health insurance
Quick Apply
8d
Experienced Diesel Technician Harrisonburg
VANGUARD TRUCK CENTERS LLC —Harrisonburg, VA
- Background check
- Dealership
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
CDL-A Team Truck Driver - Dedicated Lane
Covenant Transport —Harrisonburg, VA
- Call employer
- Dedicated
- Clean driving record
- Owner-operator
- Disability insurance
- Health insurance
Quick Apply
8d
Asst District Eng SB Insp
Virginia Department of Transportation —Staunton, VA
- Full-time
- Inventory management
- Customer service
- Microsoft Office
Hourly Manager
Burger King —Harrisonburg, VA
- $15 - $18 an hour
- Part-time
- 18 years or older
- No education required
- Sales
Quick Apply

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Customer Support Team Lead - IT

James Madison University -
Harrisonburg, VA

Apply Now

Job Details

Full-time
Up to $58,000 a year
13 days ago

Benefits

Paid holidays
Health insurance
Parental leave
Retirement plan

Qualifications

Knowledge management
Managing technical support teams
Staff supervision
Team member evaluation
Content creation for technical audiences
Email customer support
Technical support via phone
Okta
Wireless networking
Managing teams in a customer support role
Phone communication
macOS support
IT service management
Operations coordination planning
Mid-level
Windows
Microsoft Office
Team development
Hiring
Schedule management
Key Performance Indicators
Incident management operations support
Mentoring
Desktop applications
Microsoft Teams
Leading team collaboration initiatives
SharePoint
Customer service knowledge base
macOS
Management reporting

Full Job Description

20002179

Harrisonburg, Virginia, United States

Information Technology

Information Technology

Full-Time (Salaried)

Closing at: Aug 24 2026 - 23:55 EDT

James Madison University

Working Title: Customer Support Team Lead - IT

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Information Technology

Department: 100123 - IT - Computing Support

Pay Band: 4

Pay Rate: Maximum Starting

Specify Range or Amount: $58,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 8/7/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The IT Help Desk at James Madison University is accepting applications for Customer Support Team Lead. This position leads and participates in the daily activities of the Customer Support Specialist (CSS) team of the IT Help Desk. Consisting of full-time and part-time staff, this position is dedicated to directly interacting and supporting applicants, students, faculty, staff, affiliates, and alumni of James Madison University and efficiently and effectively resolving their technical issues.

Duties and Responsibilities:

Serves as the primary contact for the CSS within IT for technical questions, upcoming business process changes, notifications of service or maintenance changes, communication dissemination, etc.
Owns support incidents to completion and ensures proper ticket routing, prioritization, and timely closure.
Monitors day-to-day operations and customer interactions (phone, email, front desk, etc.), providing support when needed.
Identifies frequent requests or trends and communicates them to management, suggesting solutions as applicable
Hires full-time and part-time team members, mentors staff, conducts evaluations of staff and and promotes training opportunities.
Monitors key performance indicators and other metrics and adjusts operations as needed
Reports to management regarding ticket volume, customer feedback, KPI, etc. to demonstrate team effectiveness
Coordinates with University partners to schedule operating hours and adequate staffing levels
Promotes service management best practices and knowledge base development within IT
Develops, publishes, reviews, and maintains technical documentation (self-help resources, FAQs, etc.) for IT, JMU, and the public
Other duties as assigned

Qualifications:

Demonstrates advanced problem-solving and troubleshooting abilities
Extensive experience with Windows and MacOS operating systems and related endpoints
Extensive experience Microsoft 365 including Teams, SharePoint, and OneDrive
Understanding of identity and access management systems (such as Okta)
Understanding of wired and wireless networking and authentication
Experience with a broad variety of desktop applications and web-based services
Ability to analyze and report data using a variety of tools
Experience using an IT service management or similar ticketing system
Proven ability to lead and mentor others (peers or subordinates)
Ability to handle stress and maintain professionalism and courteousness
Strong interpersonal and customer service skills including listening, writing, and speaking ability
Self-starter with ability to balance multiple priorities.
Ability to operate independently and without supervision and with assigned teams to accomplish organizational goals
Strong organizational and planning ability
Ability to explain technical procedures and ideas to non-technical audiences.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Apply Now

Refine Your Search

team leader jobs in harrisonburg, va

Customer Support Team Lead - IT

Accounting Manager

Restaurant General Manager

Certified Medical Assistant

Lead Dentist, Harrisonburg VA - Private Practice, No Medicaid - $300K-$450K+ - Dentist Owned

OB GYN Ultrasound Technician / Medical Sonographer- Blue Ridge Sentara Medical Group

Certified Athletic Trainer

Hygienist-Competitive Benefits Package

Licensed Practical Nurse (LPN)- Blue Ridge Sentara Medical Group

Licensed Nursing Home Administrator (LNHA)

Restaurant General Manager

Assistant Manager

Systems Administrator

Restaurant General Manager

Hourly Manager

CDL-A Team Truck Driver - Dedicated Lane

Experienced Diesel Technician Harrisonburg

CDL-A Team Truck Driver - Dedicated Lane

Asst District Eng SB Insp

Hourly Manager

I want to receive the latest job alert for team leader in harrisonburg, va

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