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- Full-time
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- Flexible schedule
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Service Writer - Part Time

Hartville Hardware
Hartville, OH

Quick Apply

Job Details

Full-time

Benefits

Flexible schedule

Qualifications

Forklift Certification
Computer operation
High school diploma or GED

Full Job Description

Hartville Hardware

HARTVILLE HARDWARE & LUMBER · AN HRM ENTERPRISES COMPANY

You Belong Here.

Service Writer

OUTDOOR POWER EQUIPMENT

HARTVILLE, OH | OUTDOOR POWER REPAIR DEPARTMENT

PART-TIMEHOURLYSOME EVENINGSSOME SATURDAYS

LOCATION

Hartville, OH

DEPARTMENT

Outdoor Power
Repair

EMPLOYMENT TYPE

Part-Time · Hourly

AVAILABILITY

Some Evenings
& Saturdays

EDUCATION

High School
Diploma / GED

ENVIRONMENT

Climate-Controlled
Indoor

WORK ENVIRONMENT

This role is performed primarily in a climate-controlled indoor environment with a moderate noise level. Some Saturday and evening availability is required.

ABOUT HRM ENTERPRISES

Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.

Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.

Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.

At HRM Enterprises, our approach is simple: treat others the way you'd want to be treated. This belief shapes how we serve our guests and how we care for each other. We're committed to being the best place to work by offering Sundays off, family-friendly hours, competitive benefits, and meaningful perks like team events, milestone celebrations, and team member discounts.

POSITION OVERVIEW

The Service Writer for Outdoor Power Equipment is the communication hub of our Outdoor Power Repair Department. You are the voice our customers hear when they have questions about their equipment, their repair estimate, or their bill — and your follow-through is what turns a stressful repair into a confident, positive experience.

Success in this role means customers always know where things stand. You stay ahead of calls before they come in, communicate clearly between customers and technicians, and keep the department organized and running smoothly. If you have a genuine interest in outdoor power equipment and a natural talent for customer communication, this is a great fit.

WHAT YOU WILL DO

CUSTOMER COMMUNICATION

Field internal and external customer inquiries via phone, text, or email to the Outdoor Power Repair Department
Follow up proactively with customers regarding the status of their equipment repairs
Communicate with customers on billing, estimates, and general service inquiries in a clear and professional manner
Assist customers with equipment intake for new repairs and with retrieval of completed equipment

DEPARTMENT OPERATIONS

Communicate with technicians regarding work order status and priorities
Update customer profiles using equipment details, hours, and information from work orders
Help maintain department filing, records, and documentation with accuracy
Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up as needed
Perform other tasks as directed by the relevant supervisor or manager

CORE COMPETENCIES

MECHANICAL KNOWLEDGE

An understanding of outdoor power equipment mechanics that allows you to explain the scope and rationale of a repair estimate in terms customers can understand.

CUSTOMER SERVICE

Ability to meet customers' needs in a way that results in a positive experience while consistently following company procedures.

COMMUNICATION

Strong oral and written communication skills — able to present information clearly to customers, technicians, and management.

ORGANIZATION

Ability to keep accurate records, manage daily and ongoing calendar goals, and focus on predetermined outcomes with attention to detail.

PROBLEM-SOLVING

Ability to manage a variety of situations calmly, control emotions under pressure, and implement practical solutions effectively.

QUALIFICATIONS & SKILLS

High school diploma or GED required; some college-level coursework preferred
Working knowledge of computers required; experience with service management or point-of-sale systems a plus
Proficiency in English — ability to read, analyze, interpret, and communicate effectively in written and verbal form
Ability to write reports and business correspondence professionally
Previous experience in a customer-facing or service-writing role is preferred
Interest in or familiarity with outdoor power equipment mechanics strongly preferred
Some Saturday and evening availability required
Willingness to become forklift certified for use in the East Drive-Thru

PHYSICAL REQUIREMENTS

ON YOUR FEET

Up to 10 Hours
Per Day

LIFTING

Up to 50 lbs
Occasionally

MOVEMENT

Walking, Sitting
& Ladder Climbing

FORKLIFT

Certification
Required

OUR VALUES & WHAT WE EXPECT

We seek individuals who thrive in a collaborative environment and share our commitment to going above and beyond for every guest. Our core values guide everything we do:

We Do Whatever It Takes

We Give More Than Is Expected

We Are Long-Term Focused

WHY YOU WILL LOVE IT HERE

Sundays Off

Competitive Pay

Flexible Schedule

Team Member Discounts

Wellness Programs

Professional Development

Family-Friendly Hours

Team Events & Milestone Celebrations

COMPENSATION PACKAGE

Competitive PayWe offer competitive hourly pay commensurate with your skills, experience, and the current market standards.
Flexible SchedulePart-time scheduling that works within our business hours, with some evening and Saturday availability expected.
Team Member DiscountsExclusive discounts on our products and services, reflecting our appreciation for valued team members.
Wellness ProgramsParticipation in wellness programs designed to enhance your overall health and well-being.
Professional DevelopmentOngoing opportunities for growth and development within HRM Enterprises.

If you take pride in clear communication, love solving problems for people, and have a passion for outdoor power equipment — we would love to have you on our team at Hartville Hardware.

Hartville Hardware

HARTVILLE HARDWARE & LUMBER · AN HRM ENTERPRISES COMPANY

You Belong Here.

PRE-EMPLOYMENT SCREENING

All offers of employment are contingent upon the successful completion of a hair follicle drug screening and a criminal background check prior to your first day of employment.

HRM Enterprises, Inc. is an Equal Opportunity Employer.

Quick Apply

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