Top 312 Guest services Jobs in Hattiesburg, Ms

Guest Service Representative
COURTYARD - HATTIESBURG —Hattiesburg, MS
- Weekends as needed
- Computer literacy
- English
- Mid-level
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Guest Service Representative/Front Desk
Holiday Inn Express Hattiesburg - West —Hattiesburg, MS
- From $12 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Paid time off
- Employee discount
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2d
Sales Associate
Spirit Halloween —Hattiesburg, MS
- Seasonal
- Merchandising
- Ability to lift 50 pounds
- Cleaning
Guest Service Representative
HILTON GARDEN INN - HATTIESBURG —Hattiesburg, MS
- Weekends as needed
- Computer literacy
- English
- Mid-level
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Museum Guest Experience Specialist
Hattiesburg Convention Commission —Hattiesburg, MS
- Part-time
- Microsoft Excel
- Computer literacy
- High school diploma or GED
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Froster
Nothing Bundt Cakes #534 —Hattiesburg, MS
- $12 an hour
- Part-time
- Bakery
- Entry level
- Employee discount
- Flexible schedule
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5d
Museum Guest Experience Specialist II
Hattiesburg Convention Commission —Hattiesburg, MS
- Weekends as needed
- Microsoft Excel
- Computer literacy
- Merchandising
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Guest Service Representative
RESIDENCE INN - HATTIESBURG —Hattiesburg, MS
- Part-time
- Computer literacy
- English
- Mid-level
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Guest Service Representative - Night Auditor
HILTON GARDEN INN - HATTIESBURG —Hattiesburg, MS
- Part-time
- Computer literacy
- English
- Mid-level
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Laundry Attendant
HILTON GARDEN INN - HATTIESBURG —Hattiesburg, MS
- Weekends as needed
- Sanitation
- Hotel
- High school diploma or GED
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Store Associate - (RT2653)
RaceTrac —Hattiesburg, MS
- Up to $15.50 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Entry level
- Opportunities for advancement
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Customer Service Representative
Crunch Fitness - JFF North America —Hattiesburg, MS
- $10 - $15 an hour
- Part-time
- CPR Certification
- Computer literacy
- Writing skills
- Employee discount
- Gym membership
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8d
Associate of Guest Solutions
1915 South / Ashley —Hattiesburg, MS
- Weekends as needed
- Office
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
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Night Auditor
Holiday Inn Express Hattiesburg - West —Hattiesburg, MS
- From $12 an hour
- Part-time
- Hotel
- Computer skills
- In-person
- Paid time off
- Employee discount
Quick Apply
2d
Housekeeping
InTown Suites —Hattiesburg, MS
- Part-time
- Customer service
- Hotel
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2055)
Target —Hattiesburg, MS
- From $15 an hour
- Part-time
- Entry level
- Flexible schedule
Cast & Crew - Hattiesburg
Santikos Entertainment —Hattiesburg, MS
- Part-time
- Serving
- Bar
- 16+ years old
- Disability insurance
- Health insurance
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6d
Houseperson
Hampton/Home2 Dual Brand in Hattiesburg, MS —Hattiesburg, MS
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
PRN Customer Service Rep
TrustCare —Hattiesburg, MS
- PRN
- High school diploma or GED
- Clinic
- Medical terminology
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Server
Mario's Italian Restaurant & bar —Hattiesburg, MS
- $10 - $35 an hour
- Part-time
- Ability to walk for extended periods
- Basic math
- In-person
- Employee discount
- Flexible schedule
Quick Apply

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guest services jobs near hattiesburg, ms

Guest Service Representative

COURTYARD - HATTIESBURG
Hattiesburg, MS

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Job Details

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Answering guest questions
English
Conflict management
Property management systems (PMS)
Computer skills
General management
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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Refine Your Search

guest services jobs in hattiesburg, ms

Guest Service Representative

Guest Service Representative/Front Desk

Sales Associate

Guest Service Representative

Museum Guest Experience Specialist

Froster

Museum Guest Experience Specialist II

Guest Service Representative

Guest Service Representative - Night Auditor

Laundry Attendant

Store Associate - (RT2653)

Customer Service Representative

Associate of Guest Solutions

Night Auditor

Housekeeping

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2055)

Cast & Crew - Hattiesburg

Houseperson

PRN Customer Service Rep

Server

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