Top 16761 Jobs in Henrietta, Ny

Customer Care Specialist
ESL Federal Credit Union —Rochester, NY
- $22.02 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
- Wellness program
- 401(k) matching
CLASSROOM AIDE
Mary Cariola Childrens Center, Inc. —Rochester, NY
- $17.34 - $21.84 an hour
- Classroom
- 18 years or older
- English
Quick Apply
Transporter
Highland Hospital —Rochester, NY
- $18.41 - $23.31 an hour
- Full-time
- Hospital
- High school diploma or GED
- Entry level
Front Desk
Altitude Trampoline Park —Rochester, NY
- From $16.75 an hour
- Part-time
- Computer literacy
- Cash register
- Organizational skills
Quick Apply
7d
Crew
Trader Joe's —Rochester, NY
- $18 - $20 an hour
- Part-time
- Entry level
Sortation Center Warehouse Associate
Amazon Warehouse —Rochester, NY
- $21 an hour
- Overtime
- 18 years or older
- Ability to lift 50 pounds
- Military encouraged
- Health insurance
- On-the-job training
Clerk II w/typing
Rochester Housing Authority —Rochester, NY
- $20.00 - $31.25 an hour
- Management
- Word processing
- Computer literacy
Quick Apply
Member Service Greeter/Receptionist
Pittsford Federal Credit Union —Pittsford, NY
- From $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Office Assistant 1 - Keyboarding (NY HELPS), Rochester Psychiatric Center, P27902
State of New York - Mental Health, Office of —Rochester, NY
- $36,232 - $44,828 a year
- Full-time
- Background check
- Psychiatry
- No experience needed
- Paid holidays
- Health insurance
3d
Call Center Representative 3,(SG -17) (NYHELPS) Item# 01827
State of New York - State Comptroller, Office of the —Rochester, NY
- $66,212 - $84,286 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid holidays
- Health insurance
14d
Theatre Team Member
Cinemark USA, Inc. —Rochester, NY
- $16.00 - $17.55 an hour
- Part-time
- English
- Ability to lift 50 pounds
- 16+ years old
- Health insurance
- Paid time off
Quick Apply
Warehouse Associate
Home Depot —Rochester, NY
- $20.50 - $22.00 an hour
- Forklift
- Warehouse
- Entry level
Front Desk Representative
Urgent Dental Care —Rochester, NY
- $19 - $22 an hour
- Part-time
- Bilingual
- Google Workspace
- Inventory management
- 401(k)
Quick Apply
Stocker
Walmart —Rochester, NY
- $16.50 - $29.50 an hour
- Overnight shift
- High school
- Forklift
- Ability to lift 50 pounds
- Paid jury duty
- Disability insurance
Front Desk Agent
Spark by Hilton —Rochester, NY
- $18 - $20 an hour
- Part-time
- Hotel
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
9d
Food Service Worker
Highland Hospital —Rochester, NY
- $19.24 - $23.77 an hour
- Part-time
- Hospital
- No high school diploma
- High school diploma or GED
Patient Services Representative
Elmwood Dental Group Implant and Restoration PC —Rochester, NY
- $25 - $29 an hour
- Full-time
- Dental office
- Administrative experience
- Communication skills
Pharmacy Technician Trainee
University of Rochester —Rochester, NY
- $18.50 - $24.98 an hour
- Full-time
- Hospital
- High school diploma or GED
- Organizational skills
- On-the-job training
Court Monitor
Altitude Trampoline Park —Rochester, NY
- From $16.75 an hour
- Part-time
- Computer literacy
- Cash register
- Organizational skills
Quick Apply
Maintenance Mechanic I, Facilities
Monroe Community College —Rochester, NY
- $49,281.77 a year
- Full-time
- Mechanic experience
- Mid-level
- High school diploma or GED
- Flextime

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Customer Care Specialist

ESL Federal Credit Union -
Rochester, NY

Apply Now

Job Details

Full-time
$22.02 an hour

Benefits

Wellness program
401(k) matching
Opportunities for advancement

Qualifications

Customer relationship building
Client relationship development
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Hours:

40 hours/week

The contact center is open Monday – Saturday. Weekdays 7:00 a.m. – 7:00 p.m. and Saturdays 8:30 a.m. – 2:00 p.m.

Schedule:

This position offers a set schedule, Monday – Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 50% of the time if all performance expectations are consistently being met. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$22.02/hr with opportunity to advance to a level II

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!

Purpose of Position:

This position is accountable for helping customers via a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance. Telebanker I employees identify and recommend products and services to help customers address financial needs in a referral capacity. This position also promotes and provides support of ESL’s digital channel features, including general site navigation, money movement guidance, and digital banking password resets.

Accountabilities:

Employee Experience: Telebanker I employees are focused on foundational skill development, and sharing feedback to surface actionable improvement opportunities for an enhanced customer and employee experience.

Active participation in Voluncare
Model ESL’s core values
Engages in continuous self-development
Openly accepts feedback to improve performance, and offers feedback for an improved experience
Is engaged in coaching activities
Consistent reliability and dependability in fulfilling job responsibilities

Customer Experience: Telebanker I employees are focused on the consistent use of approved behaviors to insure that customer experience align with standards.

Recommend and refer products and services to help customers increase their convenience and achieve their financial goals
Accuracy in transaction processing
Adhere to Contact Center Call Center Standards for call handling
Adhere to work schedule
Accurately process customer transactions and provide appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs.
Support the Voice of Customer process by documenting customer feedback in the VOC database

Operational Excellence: Telebanker I employees understand the need for referencing system tools, support lines, leadership, and procedures to insure accuracy in the information they provide to customers, and the transactions and maintenance activities they process.

Accuracy in transaction processing
Effective use of system tools to problem solve
Transitioning call to Telebanker II when call complexity exceeds scope of role

Financial Impact: Telebanker I employees learn about products and services, and use their product knowledge to recommend products and services that benefit the customer.

Accuracy in transaction processing
Act as the first line of defense against fraud and scams which place customer account security at risk.
Strict adherence to verification processes for authenticating customer identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities
Deliver information to customers on identifying and preventing fraud.
Sensitivity to unusual behavior, inconsistencies in information provided, or requests for sensitive information
Escalate issues to higher authorities when necessary

Qualifications

High School diploma or High School equivalency diploma required
Min 1yr customer service and/or sales experience in a retail/sales environment
Comfortable working with a variety of computer applications
Effective verbal communication skills
Ability to identify opportunities to deepen customer relationships
Ability to maintain poise and professionalism under pressure
Prior banking experience preferred
Demonstrate alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

#LI-KM1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

jobs in henrietta, ny

Customer Care Specialist

CLASSROOM AIDE

Transporter

Front Desk

Crew

Sortation Center Warehouse Associate

Clerk II w/typing

Member Service Greeter/Receptionist

Office Assistant 1 - Keyboarding (NY HELPS), Rochester Psychiatric Center, P27902

Call Center Representative 3,(SG -17) (NYHELPS) Item# 01827

Theatre Team Member

Warehouse Associate

Front Desk Representative

Stocker

Front Desk Agent

Food Service Worker

Patient Services Representative

Pharmacy Technician Trainee

Court Monitor

Maintenance Mechanic I, Facilities

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