Top 794 Guest experience manager Jobs in Hershey Pa

Manager of Guest Services
Hershey Entertainment & Resorts Company —Hershey, PA
- Full-time
- Mid-level
- 3 years
- Team management
- Health insurance
- Dental insurance
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Community Manager
College Town Communities —Middletown, PA
- $60,000 - $70,000 a year
- Weekends as needed
- Hospitality
- Mid-level
- Office
- Paid holidays
- Dental insurance
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Activity Coordinator / Program Manager
Confidential —Harrisburg, PA
- $43,000 - $45,000 a year
- Full-time
- Hybrid work
- Background check
- Serving
- Research
- Health savings account
- Health insurance
Quick Apply
Banquet Manager
Confidential —Mount Joy, PA
- Extended hours
- Serving
- Restaurant management
- Mid-level
Quick Apply
Senior Manager
Dave & Buster's —Harrisburg, PA
- $60,889 - $71,636 a year
- Weekends as needed
- Senior level
- Restaurant
- Disability insurance
- Dental insurance
1d
Assistant Community Manager
RHP Properties —Grantville, PA
- Clean driving record
- Microsoft Outlook
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply
Catering Chef Tournant
TFB Catering —Lancaster, PA
- $55,000 - $60,000 a year
- Full-time
- Hospitality
- Management
- Culinary experience
- Health insurance
- Dental insurance
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District Manager - Eastern, PA
Petco —Harrisburg, PA
- Full-time
- Remote
- Merchandising
- Senior level
- Health insurance
- 401(k)
Executive Chef/Kitchen Manager
Rubber Soul Brewing Co —Hummelstown, PA
- $68,000 - $80,000 a year
- Full-time
- Cooking
- Recruiting
- In-person
- Opportunities for advancement
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Veteran Support Advocate, Harrisburg Veterans Village, Homeless Veteran Program
Tunnel To Towers Foundation —Harrisburg, PA
- $55,000 - $65,000 a year
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- 403(b) matching
- Health insurance
Quick Apply
Banquet Captain
Lancaster Country Club —Lancaster, PA
- From $18 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
General Manager
Chipotle —Hershey, PA
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
Restaurant Manager
Infinito's Pizza Buffet —York, PA
- $55,000 - $60,000 a year
- Weekends as needed
- Fast casual restaurant
- Restaurant management
- Mid-level
- Paid training
- Health insurance
Quick Apply
4d
Assistant General Manager
Skorpios Mediterranean Taverna & Lounge —Lititz, PA
- $60,000 - $70,000 a year
- Weekends as needed
- Management
- ServSafe
- 5 years
- Health insurance
- Paid time off
Quick Apply
Hotel General Manager
Comfort Suites Manheim-Lancaster —Manheim, PA
- $60,000 - $80,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Relocation assistance
- Paid time off
Quick Apply
McAlister's Deli : General Manager
Temple Foods LLC DBA McAlister's Deli —Camp Hill, PA
- $55,000 - $58,000 a year
- Full-time
- Management
- ServSafe
- Customer service
- Paid time off
- On-the-job training
Quick Apply
Maintenance Technician
The Apartment Gallery —Harrisburg, PA
- $25 - $30 an hour
- Full-time
- Carpentry
- Clean driving record
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Nursing: LPN/RN - Weekend Only - Sign on Bonus Available!
Messiah Lifeways —Mechanicsburg, PA
- $27 - $44 an hour
- Part-time
- Nursing
- RN License
- Adults
Manager
McDonald’s —Enola, PA
- Up to $20 an hour
- High school
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Manager
McDonald’s —Harrisburg, PA
- Up to $20 an hour
- High school
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance

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guest experience manager jobs near hershey pa

Manager of Guest Services

Hershey Entertainment & Resorts Company -
Hershey, PA

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Staff supervision
Team management

Full Job Description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

The Guest Services Manager at the Hershey Lodge is directly responsible for Concierge, Bell, Greeters, and Transportation operations, and their full compliance with all Hershey Entertainment & Resort standard operating procedures, policies, and duties. The Guest Services Manager is responsible for establishing and delivering an environment of excellence for employees and guests, with a focus on the VIP and guest loyalty program. This position is actively engaged in guest recovery and feedback. This position provides support to Front Desk and PBX switchboard at the Hershey Lodge.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Supervise the 2nd shift day-to-day service operations of Concierge, Bell, Greeter, and Transportation.*
Act as lead contact person to the bus company that provides Company-wide transportation to Hersheypark, including budgeting, scheduling, and training.*
Participate in the hiring, onboarding, training, scheduling, coaching, and evaluating of all Guest Services associates. Identify the strengths of the team and foster continued growth through ongoing training, coaching, and succession development.*
Deliver service excellence to the VIP and guest loyalty program, from pre-arrival outreach calls, inspection of rooms, and guest-facing contact upon arrival and departure.*
Work with Convention Services to facilitate group requests including, but not limited to, transportation, room deliveries, special service, tours, valet events, and dinner reservations.*
Understand and manage labor and other expenses within budget/forecast.*
Support Front Office operations in the management of the Front Desk and PBX.
Seek every opportunity to create memorable guest experiences by addressing and resolving guest concerns quickly, efficiently, and courteously through guest-facing and/or correspondence.*
Review and ensure Guest Services compliance with Accounting/Finance standard operating procedures. Audit processes and controls including Cash, Check, Credit, Bank, and ticket handling policies. Address discrepancies/variances timely with follow up to the appropriate managers/departments.
Oversee and monitor the ticketing process including inventory, audit, and financial controls.*
Effectively use/manage the property management system and work with the Front Desk Manager and Room Control Coordinator to manage room inventory.
Attend and actively participate in all meetings assigned. Participate in the Manager on Duty (MOD) program.
Assist in the purchasing, receiving, and maintaining of required department par levels of all front office supplies, tools, and equipment.
Perform other duties as assigned.

Qualifications:

Minimum of 3 years of related experience.
Industry Experience - Hospitality/Tourism, Amusement Park, Other
Minimum of 3 years of supervisory experience.
Post Employment - Must obtain RAMP Certification
Associate’s degree
Relevant work experience can be substituted for education - 5 years

Knowledge, Skills, and Abilities:

Excellent written and oral communication skills.
Ability to multitask in a fast-paced environment.
Strong knowledge of computer software including Property Management Software, Microsoft Office applications, and experience using a payroll system.
Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others)
Focus on creating a working environment that reflects the company’s core values and delivers on service excellence.

Job Demands:

While performing the duties of this job, the employee is required to:

Reaching Forward Frequent (34-66%)
Climbing Stairs Frequent (34-66%) (ft maximum height)
Lifting Frequent (34-66%) (lbs maximum weight)
Reaching Overhead Frequent (34-66%)
Finger Dexterity Frequent (34-66%)
Stooping Frequent (34-66%)
Bending Frequent (34-66%)
Sitting Frequent (34-66%)
Standing Frequent (34-66%)
Walking Frequent (34-66%)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest experience manager jobs in hershey pa

Manager of Guest Services

Community Manager

Activity Coordinator / Program Manager

Banquet Manager

Senior Manager

Assistant Community Manager

Catering Chef Tournant

District Manager - Eastern, PA

Executive Chef/Kitchen Manager

Veteran Support Advocate, Harrisburg Veterans Village, Homeless Veteran Program

Banquet Captain

General Manager

Restaurant Manager

Assistant General Manager

Hotel General Manager

McAlister's Deli : General Manager

Maintenance Technician

Nursing: LPN/RN - Weekend Only - Sign on Bonus Available!

Manager

Manager

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