Top 2939 Department supervisor Jobs in Hialeah Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Licensing/Re-Licensing Specialist
Citrus Family Care Network —Miami, FL
- $54,000 - $56,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Customer service
- HIPAA
- Health insurance
- Dental insurance
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EverClean Site Supervisor
Greensea Systems —Hialeah, FL
- $30 - $34 an hour
- Email
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
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Histology Manager
Medipath, LLC —Miramar, FL
- From $120,000 a year
- Full-time
- Spanish
- Word processing
- English
- Health savings account
- Relocation assistance
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Pathology Coordinator
Medipath, LLC —Coral Gables, FL
- $65,000 - $80,000 a year
- Full-time
- Office
- 3 years
- Administrative experience
- Health savings account
- Health insurance
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7d
Housing Choice Voucher (HCV) Supervisor
Housing Authority City of Miami Beach —Miami Beach, FL
- From $65,000 a year
- Full-time
- Background check
- Management
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Targeted Case Manager Administrative Supervisor Department
HEALING TOUCH C & C,INC —Hialeah, FL
- $20 - $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
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Child Welfare Services Trainer
Citrus Family Care Network —Miami, FL
- $57,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Classroom
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Contested Litigation Supervisor
Diaz Anselmo & Assoc. PA —Plantation, FL
- Full-time
- Analysis skills
- Recruiting
- Senior level
Quick Apply
Diesel Technician
Nextran Truck Centers —Fort Lauderdale, FL
- Mid-level
- 2 years
- Paid holidays
- Disability insurance
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Laboratory Director
Evolution Research Group —Miami, FL
- $90,000 - $120,000 a year
- Full-time
- Bilingual
- OSHA
- Computer literacy
- Continuing education credits
- Health insurance
Quick Apply
Activities Assistant Full-time and Part-time
Ft Lauderdale Health and Rehabilitation —Fort Lauderdale, FL
- $15 - $17 an hour
- Part-time
- Background check
- Skilled nursing facility
- Rehabilitation center
- Health insurance
- Dental insurance
Quick Apply
Licensing/Re-Licensing Specialist
Citrus Family Care Network —Miami, FL
- $54,000 - $56,000 a year
- Weekends as needed
- Background check
- Customer service
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Electromechanical Technician Lead/Supervisor
Biorep Technologies, Inc. —Miami Lakes, FL
- $26.43 - $36.00 an hour
- Full-time
- 5 years
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
4d
ADT Supervisor
GOODWILL SOUTH FLORIDA —Fort Lauderdale, FL
- Full-time
- Spanish
- Customer service
- Computer literacy
Senior Electrical Project Superintendent (East/West Coast)
Tri-City Electrical Contractors, Inc. —Davie, FL
- $115,000 - $175,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Construction site
Quick Apply
Transitioning Youth Services Specialist
Citrus Family Care Network —Miami, FL
- $45,000 - $56,000 a year
- Full-time
- Hybrid work
- Background check
- Computer literacy
- Adults
- Health insurance
- Dental insurance
Quick Apply
Director of Production (Manufacturing)
EAM Worldwide —Miami, FL
- Full-time
- Spanish
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Respiratory Therapist - Supervisor - FT - Days - $20K Sign on Bonus - MHW
Memorial Healthcare System —Pembroke Pines, FL
- Full-time
- BLS Certification
- Mid-level
- ACLS Certification
Housekeeping Supervisor - 1 Year Experience - Bilingual - Strong Team Management Skills - NO PARKING
1st SOS Staffing Inc —Miami Beach, FL
- $18 an hour
- Full-time
- Background check
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

department supervisor jobs in hialeah fl

Remote Contact Center Supervisor

Licensing/Re-Licensing Specialist

EverClean Site Supervisor

Histology Manager

Pathology Coordinator

Housing Choice Voucher (HCV) Supervisor

Targeted Case Manager Administrative Supervisor Department

Child Welfare Services Trainer

Contested Litigation Supervisor

Diesel Technician

Laboratory Director

Activities Assistant Full-time and Part-time

Licensing/Re-Licensing Specialist

Electromechanical Technician Lead/Supervisor

ADT Supervisor

Senior Electrical Project Superintendent (East/West Coast)

Transitioning Youth Services Specialist

Director of Production (Manufacturing)

Respiratory Therapist - Supervisor - FT - Days - $20K Sign on Bonus - MHW

Housekeeping Supervisor - 1 Year Experience - Bilingual - Strong Team Management Skills - NO PARKING

I want to receive the latest job alert for department supervisor in hialeah fl

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