Top 24 Service desk analyst Jobs in Hialeah Fl

IT Service Desk Analyst II
BankUnited, N. A. —Miami Lakes, FL
- Extended hours
- Research
- Mid-level
- Windows
IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Research
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
5d
Technology Service Center Analyst II
TROC —Coral Gables, FL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Opportunities for advancement
Quick Apply
Help Desk Analyst
Florida International University —Miami, FL
- $38,000 - $42,000 a year
- Online Application
- Research
- Mid-level
- Windows
2d
Service Desk Analyst
Lennar —Miami, FL
- Full-time
- High school diploma or GED
- Bachelor's degree
- 1 year
- Paid parental leave
- Health insurance
Senior Service Desk Analyst, Support
CITRIN COOPERMAN ADVISORS LLC —Coral Gables, FL
- $60,000 - $75,000 a year
- Full-time
- Office
- 3 years
- Analysis skills
Service Desk Team Lead
Stellar IT Solutions LLC —Miami, FL
- $35 - $40 an hour
- Mid-level
- Supervising experience
- Mentoring
Quick Apply
14d
IT On-Site Support Technician
WSP —Miami, FL
- Computer Science
- Mid-level
- Office
- Disability insurance
- Health insurance
Application Support Analyst I (Utility Billing)
City of Sunrise —Sunrise, FL
- $95,224.23 - $134,550.71 a year
- Extended hours
- Clean driving record
- ERP systems
- Mid-level
Sr. Analyst, Enterprise Service Desk
ABACUS —Fort Lauderdale, FL
- On call
- System design
- Mid-level
- SQL
Quick Apply
IT Service Desk Queue Manager
MANTECH —Doral, FL
- Full-time
- Computer Science
- PMP
- Inventory management
13d
Maritime Logistics - Customer Service and logistics Analyst
CSA Miami —Miami Lakes, FL
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
IT Business Analyst - Asset Management
TekSynap —Miami, FL
- $58,000 - $64,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
7d
IT Security Analyst (USI5)
VSE AVIATION INC (US) —Miramar, FL
- Full-time
- Background check
- Azure
- Computer Science
Application Analyst
Community Medical Group —Miami, FL
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Full Stack Web Developer, Fuel Performance & Decarbonization
Carnival Cruise Line —Miami, FL
- Full-time
- Computer science
- Computer Science
- Office
- Employee stock purchase plan
- Paid holidays

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Technology Service Center Analyst II
TROC —Coral Gables, FL
The Technology Service Center Analyst II delivers advanced technical support—both remote and onsite—to small and medium-sized businesses.
$65,000 - $75,000 a year
Quick Apply
IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
Meet and/or exceed own SLA thresholds and monitor service desk requests that are created by users. Actively participating in education program on Information…
Quick Apply
5d

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Service Desk Analyst
sdna global —Columbus, OH
Respond promptly to user inquiries via help desk tickets, phone calls, and email, ensuring issues are logged accurately and prioritized effectively.
$22 - $25 an hour
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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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IT Service Desk Analyst II

BankUnited, N. A. -
Miami Lakes, FL

Apply Now

Job Details

Qualifications

Windows
Remote access software
SharePoint
Active Directory management

Full Job Description

SUMMARY: The IT Service Desk Analyst is responsible for responding to IT Service Desk incidents and requests received via phone or email and provides efficient service in support of PC's, software, printers and related peripheral devices and escalation of security issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensures end user satisfaction by responding to calls, self-service tickets, emails, and chats to the Service Desk. Logs all end users questions and problems and tracks the same through to resolution within our ITSM tools (ServiceNow).
Ensures timely escalation of end user problems by documenting the impact to the end user and by assigning an appropriate severity and target resolution time
Analyze historical data to identify opportunities to document process flows and shift left. Partners with L2 support groups to implement shift left initiatives (i.e. L2 to L1 support, L1 to L0/Self-Service)
Uses communication skills in problem resolution with users; walking users through a series of steps to determine problems.
Provide network and computer technical support remotely
Evaluates, analyzes and documents trends and if necessary, implement corrective actions.
Offer support to other technicians and contractors as they troubleshoot and resolve end user and client issues.
Defines and creates processes and procedures.
Monitors, logs and reports service level breaches.
Use and grow our documentation knowledgebase to improve the consistency & effectiveness of service delivery across the team.
Attend collaboration meetings with internal team and other departments as required.
Support ServiceNow development for incident management, service catalog, request management, and/or knowledge management by drafting User Stories, performing user acceptance testing, and providing feedback via electronic communication and/or meetings.
Analyze recurring issues and user interactions for self-service opportunities, proactively recommending updates to knowledge articles, chatbot workflows, and automation solutions to improve efficiency, reduce repeat contacts, and enhance the end-user experience.
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
Adheres to Bank policies and procedures and completes required training.
Identifies and reports suspicious activity.

SKILLS:

Strong dedication to quality end user service and a working knowledge of enterprise-wide service delivery procedures
Strong verbal and written interpersonal and communication skills
Superior telephone etiquette and an ability to deal effectively with end users, vendors, peers, and management
Ability to independently identify, research and resolve issues
An assertive individual who can relate to people at all levels of an organization
Capability to work with peers in a team effort
Working knowledge of advanced networking concepts and troubleshooting steps
A well-organized and self-directed individual who can work with minimal amount of supervision
Good project management skills and the ability to organize work efficiently in addition to the capacity to work well under stress and time pressures
Ability to work a rotating on-call shift
Ability to work extended hours, weekends, and holidays pursuant with industry demands
Must have experience and good understanding of the following: Microsoft Active Directory, Microsoft SharePoint, Windows 7 / 10
Familiarity with the fundamental principles of ITIL / SLA
Working knowledge of enterprise network systems, including remote access systems such as VPN
Proficient in Microsoft Office and industry related software programs

QUALIFICATIONS:

Education

Bachelor's Degree in Information Technology or equivalent work experience and client support experience required.
Technology Infrastructure Library (ITIL)
CompTIA A+ and/or Network+ certification a plus
Preferred certifications in Microsoft operating systems or other applications as well as any other industry standard certifications

Experience

Minimum five (5) + years technology experience preferred with two to four (2-4) years as Client Support Analyst.
ServiceNow management tool experience a plus
Knowledge Management experience
Understanding of virtual systems, including virtual servers and workstations
Experience with banking industry applications i.e. Core banking platform(Fiserv)
Use of remote support applications

Additional Information

Candidates residing in locations within BankUnited's footprint may be given preference.

Apply Now

Refine Your Search

service desk analyst jobs in hialeah fl

IT Service Desk Analyst II

IT Analyst I

Technology Service Center Analyst II

Help Desk Analyst

Service Desk Analyst

Senior Service Desk Analyst, Support

Service Desk Team Lead

IT On-Site Support Technician

Application Support Analyst I (Utility Billing)

Sr. Analyst, Enterprise Service Desk

IT Service Desk Queue Manager

Maritime Logistics - Customer Service and logistics Analyst

IT Business Analyst - Asset Management

IT Security Analyst (USI5)

Application Analyst

Full Stack Web Developer, Fuel Performance & Decarbonization

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