Top 1079 Team supervisor Jobs in Hialeah Gardens Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Medical Appointment Scheduler Supervisor
Digestive Medicine Associates LLP —Hialeah, FL
- $22 an hour
- Full-time
- Spanish
- Management
- English
- Paid holidays
- Health insurance
Quick Apply
EverClean Site Supervisor
Greensea Systems —Hialeah, FL
- $30 - $34 an hour
- Email
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
9d
Construction Estimator / Project Manager / Supervisor
Elite Contracting Inc —Fort Lauderdale, FL
- Part-time
- Carpentry
- AutoCAD
- Microsoft Outlook
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Housing Choice Voucher (HCV) Supervisor
Housing Authority City of Miami Beach —Miami Beach, FL
- From $65,000 a year
- Full-time
- Background check
- Management
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Patient Care Nurse Supervisor, Emergency Department, $20000 Bonus,FT
Baptist Health South Florida —Coral Gables, FL
- Full-time
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Housekeeping Supervisor - 1 Year Experience - Bilingual - Strong Team Management Skills - NO PARKING
1st SOS Staffing Inc —Miami Beach, FL
- $18 an hour
- Full-time
- Background check
- Inventory management
- English
- Health insurance
- Dental insurance
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Attorney Supervisor
Confidential —Miami, FL
- $150,000 - $180,000 a year
- Weekends as needed
- Background check
- Spanish
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
14d
Biomedical Supervisor - Miami, FL
ARC Dialysis, LLC —Miami, FL
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Production Supervisor - 2nd Shift and 3rd Shift
KD Nutra —Miami, FL
- $60,000 - $65,000 a year
- Full-time
- Basic math
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Laboratory Supervisor - Blood Bank - FT - Evenings - $20K Sign on Bonus - MRH
Memorial Healthcare System —Hollywood, FL
- Full-time
- Customer service
- 5 years
- Mid-level
7d
Supervisor Clinical Research Coordinator, Clinical Trials, FT,8:00A - 4:30P
Baptist Health South Florida —Miami, FL
- $83,400.24 - $108,420.31 a year
- Full-time
- Spanish
- Management
- Computer literacy
- Wellness program
- Health insurance
Histology Supervisor, Laboratory Histology-Cytology, $20000 Bonus,FT
Baptist Health South Florida —Miami, FL
- $83,400.24 - $108,420.31 a year
- Full-time
- 5 years
- Mid-level
- Associate's degree
- Wellness program
- Health insurance
Radiology Supervisor, Radiology Jackson Memorial Hospital
Jackson Health —Miami, FL
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Operations Hauling Supervisor
Panzarella Waste & Recycling Services —Fort Lauderdale, FL
- Full-time
- CDL B
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Patient Experience Supervisor
Vida Medical Centers —Miami Lakes, FL
- Full-time
- Background check
- Spanish
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
12d
Aquatics Supervisor/Manager
One Stop Aquatic Safety LLC —Fort Lauderdale, FL
- $42,000 - $80,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Health insurance
- Dental insurance
Quick Apply
BILINGUAL SECURITY SUPERVISOR - DISPATCHER $17.00 HR MUST BE FLEXIBLE WITH HOURS MUST HAVE D LICENSE
INTER-TECH SECURITY FEICK SECURITY —Miami, FL
- $16 - $17 an hour
- Weekends as needed
- Bilingual
- CPR Certification
- Clean driving record
- Health insurance
Quick Apply
HVAC Technical Supervisor
Advanced Air Systems —Fort Lauderdale, FL
- $75,000 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Housekeeping Supervisor
PALMS SOUTH BEACH INC —Miami Beach, FL
- Full-time
- Computer literacy
- Mid-level
- Ability to climb stairs
Quick Apply

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

team supervisor jobs in hialeah gardens fl

Remote Contact Center Supervisor

Medical Appointment Scheduler Supervisor

EverClean Site Supervisor

Construction Estimator / Project Manager / Supervisor

Housing Choice Voucher (HCV) Supervisor

Patient Care Nurse Supervisor, Emergency Department, $20000 Bonus,FT

Housekeeping Supervisor - 1 Year Experience - Bilingual - Strong Team Management Skills - NO PARKING

Attorney Supervisor

Biomedical Supervisor - Miami, FL

Production Supervisor - 2nd Shift and 3rd Shift

Laboratory Supervisor - Blood Bank - FT - Evenings - $20K Sign on Bonus - MRH

Supervisor Clinical Research Coordinator, Clinical Trials, FT,8:00A - 4:30P

Histology Supervisor, Laboratory Histology-Cytology, $20000 Bonus,FT

Radiology Supervisor, Radiology Jackson Memorial Hospital

Operations Hauling Supervisor

Patient Experience Supervisor

Aquatics Supervisor/Manager

BILINGUAL SECURITY SUPERVISOR - DISPATCHER $17.00 HR MUST BE FLEXIBLE WITH HOURS MUST HAVE D LICENSE

HVAC Technical Supervisor

Housekeeping Supervisor

I want to receive the latest job alert for team supervisor in hialeah gardens fl

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