Top 2182 Mentor Jobs in Highland Heights Ky

Client Support Analyst III
LayerCake Technologies —Cincinnati, OH
- On call
- Remote
- Continuous improvement
- Mentoring
- Training & development
- Paid holidays
- Disability insurance
Family Mentor
University of Kentucky —Newport, KY
- $15.61 - $24.99 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
6d
Youth Mentor for Game Changers program
Big Brothers Big Sisters of Greater Cincinnati —Cincinnati, OH
- $37,500 - $40,000 a year
- Full-time
- Hybrid work
- Bilingual
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Rosedale Green Careers
Rosedale Green & Emerald Trace —Covington, KY
- Full-time
- Long term care
- Entry level
- Continuing education credits
- Disability insurance
Quick Apply
Patient Escorter
Cincinnati Children's Hospital —Cincinnati, OH
- $16.50 - $19.80 an hour
- Full-time
- High school diploma or GED
- Children
- Conflict management
Meat Production Supervisor
Schad Measts —Cincinnati, OH
- $55,000 - $75,000 a year
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Department Leader Girls Competitive Team
Queen City —Milford, OH
- $20 - $28 an hour
- Full-time
- CPR Certification
- Mid-level
- First Aid Certification
- Health insurance
- Paid time off
Quick Apply
Experienced Seamless Gutter Installer Crew Lead - $1,500 Sign On Bonus After Three Months
Legacy Development —Florence, KY
- $55,000 - $75,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Director, Case Management
CPAN —Cincinnati, OH
- $75,000 - $95,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Paid holidays
- Dental insurance
Quick Apply
4d
Bridge / Structures Lead Estimator
Sunesis Construction Company —West Chester, OH
- Full-time
- 5 years
- Engineering
- Office
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Technician
Howe Heating and Cooling —Dry Ridge, KY
- $26 - $40 an hour
- Weekends as needed
- Background check
- Clean driving record
- Mid-level
- Fuel card
- Health insurance
Quick Apply
Field Marketing Manager, Canvassing and Lead Generation
Vault Roofing —Cincinnati, OH
- $65,000 - $130,000 a year
- Full-time
- Hybrid work
- 5 years
- Driver's License
- Supervising experience
Quick Apply
Foreman- Special Projects
Grote Family of Companies —Cincinnati, OH
- CPR Certification
- Construction site
- Customer service
Quick Apply
9d
Director of Quality
Confidential —Cincinnati, OH
- $130,000 - $170,000 a year
- Full-time
- 7 years
- Engineering
- Data analysis skills
- Paid holidays
- Health insurance
Quick Apply
Mechanical Engineer – HVAC & Hydronics
Kodiak Labor Solutions —Cincinnati, OH
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Mentoring
- In-person
Quick Apply
Manager - ServiceNow
Deloitte —Cincinnati, OH
- $134,500 - $265,100 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- 5 years
Field Engineer
CCI Systems, Inc. —Cincinnati, OH
- Full-time
- Clean driving record
- Customer service
- 5 years
Quick Apply
Asst. Center Director - Lead Math Instructor
Mathnasium of Anderson —Cincinnati, OH
- $18 - $20 an hour
- Part-time
- Background check
- Classroom
- Computer literacy
Quick Apply
Landscape / Hardscape Team Leader
Integrity Green Landscaping —Cincinnati, OH
- $23 - $27 an hour
- Weekends as needed
- Construction site
- Mid-level
- Residential
- Health insurance
- Paid time off
Quick Apply
Construction Safety Auditor
Fusion Safety —Cincinnati, OH
- $35 - $39 an hour
- Full-time
- Construction site
- Mid-level
- Travel
- Health insurance
- 401(k)
Quick Apply

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mentor jobs near highland heights ky

Client Support Analyst III

LayerCake Technologies -
Cincinnati, OH

Apply Now

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication

Full Job Description

Client Support Analyst III

Location: Cincinnati

Description:

The Senior Client Support Analyst is the highest-level individual contributor within the pod and serves as the in-team escalation point for Analysts I through III. The Senior carries a ticket load — specifically the most complex tickets in the pod’s queue — but must reserve capacity to accept escalations from the working group when issues exceed their capability. When an escalation arrives, the Senior prioritizes it over personal queue work. This is the ceiling of the Client Support IC ladder. From here, career progression moves in one of three directions: into the centralized Escalation Support team for those who want to pursue the deepest technical challenges, into a Supervisor or management track for those drawn to leadership, or into Infrastructure or Security Operations for those seeking specialization. The Senior is also the quality gate for escalations leaving the pod. When an issue has genuinely exceeded the pod’s collective capability, the Senior makes the determination to engage the Escalation Support team and ensures every escalation that leaves the pod is complete, contextual, and actionable. The Senior’s impact is measured not only by the tickets they resolve but by the capability they build in the people around them. When junior Analysts can resolve issues that previously required the Senior’s involvement, that is the measure of success.

Operational Mission: Handle the hardest work in the pod. Raise the floor around you so the team needs you less, not more.

Key Responsibilities:

CULTURE & VALUES

Uphold LayerCake’s core values in every interaction with clients and teammates.

TICKET RESOLUTION & IN-TEAM ESCALATION

Carry a ticket load of the most complex tickets in the pod’s queue while maintaining availability to accept in-team escalations from Analysts I through III.
Accept and resolve escalated issues from the working group (Analysts I–III) that exceed their capability. When an escalation arrives, prioritize it over personal queue work.
Resolve the most complex non-Escalation-Support issues in the pod, including advanced server administration, complex networking issues, cloud platform troubleshooting, multi-system diagnostic work, and security incident triage.
Perform thorough root cause analysis on complex and recurring issues. Document findings and drive toward permanent resolution, not repeated band-aids.
Maintain deep familiarity with client environments across the pod’s portfolio, including infrastructure configurations, known issues, change history, and client-specific nuances.
Support complex user onboarding scenarios that exceed Analysts I-III capability, particularly for users with non-standard access requirements, executive-level configurations, or complex multi-system provisioning.
Make the judgment call on when an issue should escalate to the Escalation Support team. Ensure every escalation that leaves the pod is complete, contextual, and actionable.

MENTORSHIP & CAPABILITY BUILDING

Actively mentor Analysts at all levels within the pod. This is not optional — it is a core function of the role.
Conduct ticket reviews, provide real-time coaching during complex troubleshooting, and lead knowledge-sharing sessions within the team.
Author and maintain advanced technical documentation in the knowledge base, including complex resolution paths, environmental configurations, and diagnostic procedures.
Identify skill gaps within the pod and work with the Supervisor or CSM to develop targeted training or cross-training plans.

CLIENT COMMUNICATION

Serve as a trusted technical contact for clients on the most complex issues. Confidence, clarity, and follow-through are essential.
Participate in client operational reviews or meetings as directed by the CSM.

OPERATIONAL DISCIPLINE

Maintain accurate time entries on every ticket.
Follow ticket handling standards and serve as the documentation quality standard-bearer for the pod.
Identify operational inefficiencies, recurring issue patterns, and process improvement opportunities. Bring data-supported recommendations to the Supervisor or CSM.
Participate in the on-call rotation as scheduled, serving as an escalation resource for the After-Hours support team and on-call Analysts I-III during assigned on-call windows.

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Benefits:

9 paid holidays; 6 mandated holidays, 3 floating holidays
401K Retirement with matching contributions
Excellent medical, vision, and dental insurance
Life insurance and disability insurance
Unlimited weeks PTO
Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, LayerCake, participate in E-Verify.

Apply Now

Refine Your Search

mentor jobs in highland heights ky

Client Support Analyst III

Family Mentor

Youth Mentor for Game Changers program

Rosedale Green Careers

Patient Escorter

Meat Production Supervisor

Department Leader Girls Competitive Team

Experienced Seamless Gutter Installer Crew Lead - $1,500 Sign On Bonus After Three Months

Director, Case Management

Bridge / Structures Lead Estimator

HVAC Service Technician

Field Marketing Manager, Canvassing and Lead Generation

Foreman- Special Projects

Director of Quality

Mechanical Engineer – HVAC & Hydronics

Manager - ServiceNow

Field Engineer

Asst. Center Director - Lead Math Instructor

Landscape / Hardscape Team Leader

Construction Safety Auditor

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Description:

CULTURE & VALUES

TICKET RESOLUTION & IN-TEAM ESCALATION

MENTORSHIP & CAPABILITY BUILDING

CLIENT COMMUNICATION

OPERATIONAL DISCIPLINE

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