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Service Advisor

Servco Pacific Inc. -
Hilo, HI

Apply Now

Job Details

Full-time
$2,000 a month
5 days ago

Qualifications

Customer communication
Customer relationship building
High school diploma or GED
Driver's License
Customer relationship management
Mechanical knowledge

Full Job Description

At Servco Toyota Hilo, we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

KEY OUTCOMES:

Welcome customers and determine which vehicle services are needed
Work as a liaison between technicians and customers to provide an understanding of the work that needs to be completed on their vehicle
Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
Provide accurate cost and time estimates and obtain customer’s approval
Monitor status of vehicle service/repair and keep customer informed
Book and close repair orders on a timely basis
Arrange for customer loaner vehicles if needed
Follow-upon back-ordered parts and contact customer to schedule return appointment
Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

QUALIFICATIONS: List the relevant qualifications that are needed to successfully achieve the key outcomes required for the job. Note any preferred qualifications, if applicable. An equivalent combination of education and experience may be considered.

Education:

High school graduate or equivalent

Work Experience:

Minimum one year of sales or customer service experience
Auto dealership and service writing experience preferred

Skills:

Strong communication and customer relations skills
Good driving record
Dealertrack experience preferred

Competencies:

Ability to multi-task and meet deadlines
Customer focused
Detail oriented

Licenses and Certifications:

Valid driver’s license

PART 2 EXTERNAL JOB DESCRIPTION

At Servco Toyota Hilo, we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

Responsibilities:

Welcome customers and determine which vehicle services are needed
Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
Provide accurate cost and time estimates and obtain customer’s approval
Monitor status of vehicle service/repair and keep customer informed
Book and close repair orders on a timely basis
Arrange for customer loaner vehicles if needed
Follow-up on back ordered parts and contact customer to schedule return appointment
Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer

Requirements:

High school graduate or equivalent
Minimum one year of sales or customer service experience
General mechanical knowledge gained either through work experience or education
Strong communication and customer relations skills
Strong attention to detail
Ability to multi-task and meet deadlines
Valid driver’s license and strong driving record
Auto dealership service writing experience preferred

Service Consultants receive a $2000 a month guaranteed base salary and a competitive incentive program. We also compensate our Service Consultants who receive strong customer service scores.

Service Advisor – Auto Sales – Mechanic – Auto Dealership – Customer Service

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at [email protected].

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: Fixed $2,000 per month plus commission

Apply Now

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service writers jobs in hilo, hi

Service Advisor

ADVISOR

Service Advisor-Tony Chevrolet Hilo

Service Advisor

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I want to receive the latest job alert for service writers in hilo, hi

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At Servco Toyota Hilo, we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner.

PART 2 EXTERNAL JOB DESCRIPTION

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