Tournament Operations Event Roles – FIFA World Cup 26™ | Boston
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Tournament Operations Event Roles – FIFA World Cup 26™ | Boston
FWC2026 —Boston, MA
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Kings Dining & Entertainment —Lynnfield, MA
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Tournament Operations Event Roles – FIFA World Cup 26™ | Boston

FIFA -
Foxborough, MA

Apply Now

Job Details

Contract

Qualifications

Access control systems
Volunteer support
Stakeholder engagement
Road transportation operations
Serving clients
Team supervision
Volunteer management
Venue safety and compliance management
Workflow management (operations management method)
Mid-level
Incident Escalation
Crowd management security protocols
Event vendor coordination
Fleet management
Volunteer coordination program management
Decision making
Public safety procedures
Venue customer assistance
Organizational skills
Leading team collaboration initiatives
Venue risk management
Volunteer coordination
Facility management
Event setup
Parking management
Workforce management
Traffic control
Event customer service
Escalation handling
Task assignment

Full Job Description

Tournament Operations Event Roles – FIFA World Cup 26™ | Boston

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

We are seeking Tournament Operations Talent to support venue readiness, match-day operations, and live event delivery across stadiums and event sites in each Host City. This role plays a key part in executing a world-class global sporting event in a fast-paced, high-performance environment.

Assignments will be based on operational needs and individual experience.

Key Responsibilities

Support venue setup, readiness, and daily operations
Assist with match-day and event-day execution
Coordinate staff, volunteers, vendors, and internal teams
Manage workflows within assigned zones or functions
Support crowd flow, access control, and entry operations
Ensure facilities and infrastructure meet operational standards
Deliver high-quality guest and fan experiences
Address operational issues and escalate as needed
Maintain compliance with safety, security, and event protocols
Collaborate cross-functionally to ensure smooth event delivery

Functional Areas
Access, Accreditation & Ticketing

Access Management
Accreditation
Ticketing

Broadcast, Media & Content

Broadcast Operations & Services
Communications
Content Services
Language Services
Media Operations & Services

Commercial & Partnerships

Licensing & Retail
Partnership Rights Delivery
Venue Business Strategy

Fan, Hospitality & Guest Operations

Accommodation
Fan Operations (including FIFA Fan Festival)
Guest Operations
Hospitality
Catering

Safety, Security & Government

Government Engagement
Safety & Security

Team & Competition Services

Competition Management
Team Services

Transportation & Movement

Arrivals & Departures
Event Transport
Venue Transport & Mobility
Fleet Management
Client Services

Venue & Event Operations

Ceremonies
Dressing & Signage
Stadium Entertainment
Venue Management

Workforce & Volunteer Operations

Volunteer Management
Workforce Management

Offsite Assignments
Some roles may support off-site operations, including:
Airports, hotels, and team base camps
Fan zones and public viewing events
Accreditation and uniform distribution centers
Media and broadcast centers (IBC/MPC)
Transport hubs, fleet operations, and warehouses
Workforce and volunteer centers
VIP and hospitality locations
Host city coordination and stakeholder operations

Your Profile

Qualifications

Previous experience in event operations, logistics, hospitality, or a related field preferred
Ability to work in fast-paced, dynamic environments
Strong communication and teamwork skills
Highly organized with strong attention to detail
Flexible availability, including evenings, weekends, and event days
Ability to stand, walk, and work on-site for extended periods

Work Conditions

Based in Miami, with work across multiple venues and sites
Tournament-time role with variable hours based on event schedules
May require early mornings, late nights, and extended shifts

Equal Opportunities

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.

Employment Type

Fixed Term Contract

Location

Boston

Workplace type

Onsite

Apply Now

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