Top 132 Guest service agent Jobs in Hoffman Estates, Il

Hotel Guest Service Agent / Front Desk
Hampton Inn & Suites by Hilton —Saint Charles, IL
- $14 - $15 an hour
- 12 hour shift
- Bilingual
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Hilton Garden Inn Hoffman Estates —Hoffman Estates, IL
- $17 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Emily Management LLC —Chicago, IL
- $23 an hour
- Full-time
- Hotel
- High school diploma or GED
- Bachelor's degree
- Flexible spending account
- Employee assistance program
Quick Apply
Front Desk Agent
Atira Hotels —Schaumburg, IL
- $18 - $20 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
Quick Apply
Front Desk Agent
MCR Hotels —Rosemont, IL
- $21.50 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent-Fulltime Flexible Shifts
DoubleTree by Hilton Chicago O'Hare IL —Rosemont, IL
- $19.50 an hour
- Weekends as needed
- English
- Hotel
- Organizational skills
- Free parking
- Health savings account
Quick Apply
Front Desk Agent
Hyatt Centric Chicago O’Hare —Rosemont, IL
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent/Concierge
Hyatt Regency Schaumburg Chicago —Schaumburg, IL
- From $18 an hour
- Part-time
- Bilingual
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent Night Audit
Hyatt Regency Schaumburg Chicago —Schaumburg, IL
- From $19 an hour
- Part-time
- Hotel
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Associate
Embassy Suites by Hilton Chicago Schaumburg Woodfield —Schaumburg, IL
- $16 - $18 an hour
- Nights as needed
- Bilingual
- Hotel
- In-person
- Dental insurance
- Paid time off
Quick Apply
Front Desk Agent
Country Inns & Suites —Hoffman Estates, IL
- From $15 an hour
- Part-time
- Customer service
- Hotel
- Ability to lift 50 pounds
- Employee discount
Quick Apply
14d
Front Desk Agent
Courtyard Bloomingdale —Bloomingdale, IL
- $16 - $17 an hour
- Computer literacy
- Hotel
- High school diploma or GED
Guest Service Agent
SpringHill Suites Chicago Elmhurst/Oakbrook Area —Elmhurst, IL
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale —Burr Ridge, IL
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
4d
Guest Service Agent
Hersha Hospitality Management, LP —Elmhurst, IL
- $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service & Sales Agent
Great Wolf Lodge —Gurnee, IL
- $17 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
14d
Guest Service Agent
Hampton Inn & Suites by Hilton Addison —Addison, IL
- From $16 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Health insurance
- Dental insurance
Quick Apply
14d
Front Desk Agent
Crescent Hotels & Resorts LLC —Itasca, IL
- $20 an hour
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Entry level
- 401(k) matching
- Employee discount
Quick Apply
Front Desk Agent
Courtyard by Marriott Chicago O'Hare —Des Plaines, IL
- $17 - $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Courtyard Wood Dale, 900 N Wood Dale Rd, Wood Dale, IL 60191. —Wood Dale, IL
- $16 - $17 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
Quick Apply

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guest service agent jobs near hoffman estates, il

Hotel Guest Service Agent / Front Desk

Hampton Inn & Suites by Hilton -
Saint Charles, IL

Quick Apply

Job Details

Part-time
$14 - $15 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee discount
Flexible schedule
Food provided

Qualifications

Phone communication
High school diploma or GED
Front desk
Cross-functional collaboration
Hotel experience
Client interaction via phone calls

Full Job Description

As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel as well as providing the guest with a memorable experience in the hotels continuing effort to deliver outstanding guest service and financial profitability.

Greet guests and complete the confirmation, check-in and check-out processes efficiently, including verifying guest information, rate, room, code keys or electronic keys, promote marketing programs, provide direction to room and inform guests of hotel amenities and services
Using a computer, verify all guest information and charges, use the point-of-sale, and be proficient in multiple programs such as the internet, email, and Windows based programs
Handle cash, credit and debit cards, gift certificates or cards and checks with high accuracy and post charges, make corrections, investigate abnormalities
Respond to guest inquiries or issues and requests timely, friendly an in an efficient manner; field guest complaints, conduct research, resolve and negotiate solutions for guest satisfaction
Ensure the stay was positive and exceeds the guests expectation utilize every opportunity the brand provides to be sure the guest is fully satisfied with their stay
Provide local information and directions for restaurants, attractions and events
Observe and report repairs needed on any area of the guest room, employee areas, or public areas to supervisor or maintenance
Report lost and found articles promptly and accurately
Inform management of any issues or situations that may require the need for the management team to meet if foul play is suspected or if something potentially suspicious is happening in a room
Maintain strict key control at all times
Provide outstanding service to both our internal and external customers
Maintain open communication with other hotel departments as well as other shifts and follow up
Be a team player and always act in the best interest of the hotel
Understand and perform basic safety, security and emergency procedures of the hotel
Light housekeeping duty

Physical Requirements (include, but are not limited to):

Key to denote Percentage of time requirements necessary to perform essential functions of this job
0% = Zero 1-35% = Little 36-70% = Moderate 71-100% = Great

Bending, stooping, reaching, climbing, walking (Moderate)
Pushing, pulling, kneeling (Little)
Twisting, squatting (Moderate)
Standing (Great)
Sitting (Little)
Operate computers, fax, copy machines (Great)
Operate motor vehicle (Hotel Shuttle)
Fine hand and finger movements
Lifting requirements 1-40 lbs

Required Skills and/or Experience (include, but are not limited to):

A positive demeanor, approachable by guests and co-workers, and solution-oriented
High school diploma preferred
Bilingual is a plus
2+ years of customer service experience preferred
Able to work in a fast-paced environment
Excellent written and oral communication
Friendly phone mannerisms and skills
Attention to fine details
Able to work with all departments to ensure full guest satisfaction
Support employee culture of family, reciprocity, and an open willingness to work together to help co-workers to operate successfully.
Ability to work day, afternoon, evening, and over night shifts (including holidays and weekends)
Familiarity with the hospitality industry.

Job Type: Part-time

Experience:

front desk: 2 year
hospitality: 2 year

Benefits offered:

Paid time off (Full Time)
Health insurance (Full Time)
Dental insurance (Full time)
Employee discounts (Full & Part Time)
Workplace perks such as food/coffee and flexible work schedules
Flexible schedules

Job Type: Part-time

Work Remotely

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

Employee discount
Flexible schedule

Schedule:

10 hour shift
12 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
On call
Overtime
Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)

Work Location: In person

Quick Apply

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