Top 40 Guest service agent Jobs in Honolulu Hi

Front Office Manager
Espacio The Jewel of Waikiki —Honolulu, HI
- $72,000 - $80,000 a year
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Outlook
Guest Service Agent
Lotus Honolulu at Diamond Head —Honolulu, HI
- $25.73 an hour
- Nights as needed
- Bilingual
- Hospitality
- Customer service
- Free parking
- Health insurance
Quick Apply
5d
Guest Service Agent - Hilton Hawaiian Village Waikiki Beach Resort
Hilton —Honolulu, HI
- $28.67 - $35.84 an hour
- Full-time
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- $31 - $32 an hour
- Weekends as needed
- Hotel
- Computer skills
- Negotiation
- 401(k) matching
- Employee discount
Quick Apply
8d
Front Desk Agent
Marriott's Ko Olina Beach Club —Kapolei, HI
- $34.18 an hour
- Part-time
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- Employee discount
GUEST SERVICE AGENT
Hoshino Resorts Hawaii LLC —Honolulu, HI
- $25.41 an hour
- Extended hours
- English
- Hotel
- High school diploma or GED
Quick Apply
13d
Guest Service Agent
Kaimana Beach Hotel —Honolulu, HI
- $26 an hour
- Overnight shift
- Sales
- Computer literacy
- Hotel
Quick Apply
Front Office Reception - Guest Service Agent (On-Call)
Hotels and Resorts of Halekulani —Honolulu, HI
- $28.88 - $33.98 an hour
- Full-time
- Current TB test
- Ability to walk for extended periods
- Sanitation
Quick Apply
Guest Service Agent | Holiday Inn Express | Honolulu, HI
PM Hospitality Strategies, Inc. —Honolulu, HI
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Front Desk Agent
Pyramid Hotel Group —Honolulu, HI
- $27.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
6d
Front Desk Agent
Espacio The Jewel of Waikiki —Honolulu, HI
- $28.14 an hour
- Part-time
- Bar
- Ability to walk for extended periods
- Pass drug screening
- Free parking
- Employee discount
Front Desk Agent
Kaka'ako Condominium PH —Honolulu, HI
- $18 - $24 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
3d
Experineced Hotel Guest Service Agent
Skyline Island Colony Hotel —Honolulu, HI
- $23.33 an hour
- Weekends as needed
- Mid-level
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Front Desk Agent
Stay Hotel Waikiki —Honolulu, HI
- $21 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Front Desk Associate
Shoreline Hotel Waikiki —Honolulu, HI
- From $22.49 an hour
- Weekends as needed
- Hospitality
- Customer service
- No experience needed
- Health insurance
- Dental insurance
Quick Apply
Merchandise Stock Associate - Full Time, $29.17/Hour
Aulani, A Disney Resort & Spa —Kapolei, HI
- Weekends as needed
- Basic math
- Outdoor work
- Entry level
- Free parking
- Food provided
4d
Front Desk Supervisor
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- $35 an hour
- Ability to walk for extended periods
- Writing skills
- Basic math
- 401(k) matching
- Employee discount
Quick Apply
14d
Reservations Agent
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- Weekends as needed
- Sales
- Inventory management
- Mid-level
- 401(k) matching
- Employee discount
Quick Apply
Guest Services Supervisor
Alohilani Resort Waikiki Beach —Honolulu, HI
- $27.18 - $31.98 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Full-Time/Part-Time Front Desk Agent — Waikiki Beachside Hoste
Waikiki Beachside Hostel —Honolulu, HI
- $16 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Front Office Manager

Espacio The Jewel of Waikiki -
Honolulu, HI

Apply Now

Job Details

Full-time
$72,000 - $80,000 a year

Qualifications

Microsoft Word
Computer operation
Staff supervision
Microsoft Outlook
Team supervision
Performance feedback (performance evaluation method)
Cash handling

Full Job Description

Salary range: $72,000 - $80,000

JOB SUMMARY

Oversee the daily operation of the Guest Services and Bell/Valet Departments. Responsible for the leadership, training and daily supervision of the above listed positions. Responsible for property revenue management tactics in partnership with Team Headquarters, revenue management. Address Guest complaints and inquiries; Direct liaison with Housekeeping, Maintenance and the Food & Beverage departments on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with General Manager oversight.

Valid driver's license may be required with at least one year of clean driving history.

CANDIDATE PROFILE

Education and Experience

Bachelor’s Degree and/or equivalent work experience.
5 or more years of experience in hospitality management/supervisory level with specific skills to develop, monitor and evaluate employee goals, objectives, performance and to make recommendations when necessary. Excellent communication skills both written and oral. Computer experience and knowledge of MS word, Excel and Outlook. Opera experience a plus. ** Bilingual Japanese/English speaking preferred.

CORE WORK ACTIVITIES

Manage and supervise a combination of the following departments; Guest Services,Bell/Valet, and Butlers. This includes a daily review of room availability to maximize revenue and occupancy for the resort program.
Monitor and maintain property management system, inventory and operation.
Edit and prepare MASSPAY tips for the department.
Manage and approve timesheets for payroll.
Ensure adherence to property and company policies and procedures.
Manage, supervise and direct all weekly and EOM reporting requirements of the Night Audit and Guest Service department.
Develop long term Guest Service goals with an ongoing training/coaching plan including but not limited to the continuance of monthly meetings held with guest service agents and Guest Services Supervisor as well the company wide guest service culture training.
Schedule and plan the work assignments for the department and supervise the staff.
Responsible for creating weekly work schedules while adhering to budgeted labor expenses.
Ensure City Ledger billing is accurate and current. All outstanding billings on the C/L register should be in “Current or 1-30 days” if possible. Lead by example and management by walking around.
Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
Work hand in hand with the Housekeeping / Maintenance Departments to minimize deficiencies and ensure the properties’ compliance with all permanent Aqua Aston Hospitality Brand and Forbes Travel Guide 5 Star Standards.
Continual improvement of guest offerings, services and the organization of such systems
Immediate follow up on all guest challenges.
Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
Other tasks, projects and duties when needed, as assigned by the Hotel Manager and General Manager.

#imvwro

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Refine Your Search

guest service agent jobs in honolulu hi

Front Office Manager

Guest Service Agent

Guest Service Agent - Hilton Hawaiian Village Waikiki Beach Resort

Front Desk Agent

Front Desk Agent

GUEST SERVICE AGENT

Guest Service Agent

Front Office Reception - Guest Service Agent (On-Call)

Guest Service Agent | Holiday Inn Express | Honolulu, HI

Front Desk Agent

Front Desk Agent

Front Desk Agent

Experineced Hotel Guest Service Agent

Front Desk Agent

Front Desk Associate

Merchandise Stock Associate - Full Time, $29.17/Hour

Front Desk Supervisor

Reservations Agent

Guest Services Supervisor

Full-Time/Part-Time Front Desk Agent — Waikiki Beachside Hoste

I want to receive the latest job alert for guest service agent in honolulu hi

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