Top 168 Service desk Jobs in Honolulu Hi

Help Desk Technician
Hawaii Tech Support —Honolulu, HI
- Email
- English
- Research
- Office
- Health insurance
- Dental insurance
Help Desk Technician
CALIBRE Systems, Inc. —Honolulu, HI
- $40,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
IT Help Desk I (Pipeline)
Lucayan Technology Solutions LLC —Honolulu, HI
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
Quick Apply
IT Service Desk Technician, 99 Main Office
Foodland Super Market, Ltd. —Honolulu, HI
- Weekends as needed
- Writing skills
- Mid-level
- Office
Quick Apply
IT Specialist (Systems Administration / Customer Support)
US Military Treatment Facilities under DHA —Tripler Army Medical Center, HI
- $80,256 - $104,339 a year
- Temporary
- Background check
- Computer Science
- Pass drug screening
2d
Help Desk Support Service Specialist – Intermediate (TS/SCI Required)
General Dynamics Information Technology —Ford Island, HI
- $32.69 - $44.23 an hour
- Contract
- Azure
- Travel
- 1 year
- Paid time off
- 401(k) matching
End Device Technician
TQI Solutions, Inc. —Honolulu, HI
- $60,000 - $75,000 a year
- Nights as needed
- Mid-level
- High school diploma or GED
- Analysis skills
Quick Apply
Transport Field Regional Lead
Leidos —Pearl Harbor, HI
- $92,300 - $166,850 a year
- Weekends as needed
- 6 years
- Bachelor of Science
- DevOps
Administrative Assistant - Construction
Honolulu Premier Flooring —Waipahu, HI
- $18.00 - $19.50 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Vision insurance
Quick Apply
7d
Ambulatory Surgery Center Front Desk Receptionist
DBA: Minimally Invasive Surgery of Hawaii —Honolulu, HI
- $18 - $23 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Systems Administrator
Hawaii Tech Support —Honolulu, HI
- $60,000 - $100,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
$25/hour | Lead Residential Specialist | Career Growth!
Staffing Solutions of Hawaii —Honolulu, HI
- $25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
Dental Scheduling Coordinator - Full Time, Benefits, Parking, 401K
Honolulu Smile Design —Honolulu, HI
- $18 - $25 an hour
- Weekends as needed
- Dental office
- HIPAA
- Mid-level
- Free parking
- Profit sharing
Quick Apply
Bellstand Attendant
Ilikai Hotel & Luxury Suites —Honolulu, HI
- $18.44 - $23.05 an hour
- Part-time
- English
- Hotel
- Organizational skills
SITEC - Help Desk Specialist - Camp H.M. Smith, HI
Peraton —Camp H M Smith, HI
- $80,000 - $128,000 a year
- Bachelor of Science
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Front Desk Agent
Waikiki Banyan —Honolulu, HI
- $27.24 an hour
- Full-time
- Ability to walk for extended periods
- Pass drug screening
- Hotel
- Free parking
- Health insurance
Bell Valet Services- Dispatcher - Full Time, $31.80/Hour
Aulani, A Disney Resort & Spa —Kapolei, HI
- Weekends as needed
- 18 years or older
- Computer literacy
- Office
- Free parking
- Food provided
Front Desk Agent
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- $31 - $32 an hour
- Weekends as needed
- Hotel
- Computer skills
- Negotiation
- 401(k) matching
- Employee discount
Quick Apply
10d
Helpdesk Technician
Marathon Health —Pearl City, HI
- $24 - $30 an hour
- Full-time
- HIPAA
- Mid-level
- Windows
Quick Apply
5h
Front Desk Agent
Ilikai Hotel & Luxury Suites —Honolulu, HI
- $26.82 - $33.52 an hour
- Part-time
- English
- Hotel
- Accounting
- Health insurance
- Dental insurance
7d

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service desk jobs near honolulu hi

Help Desk Technician

Hawaii Tech Support -
Honolulu, HI

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
401(k) matching

Qualifications

Non-technical user support
Computer operation
Confidential information handling
Phone communication
English
Computer hardware
Networking equipment (troubleshooting support)
Typing
Productivity software

Full Job Description

Firm:
Hawaii Tech Support

Category:
Full Time

Created:
09-13-2017

Education:
Diploma

Branch:
IT Team

Experience:
Entry Level (Less than 2 years of Experience)

Work city:
Honolulu, Hawaii

Salary:
Competitive Salary

Job opportunities:
1

Do you want to work for a forward-thinking IT organization that invests heavily researching new technologies to provide customers with reliable solutions?

Join a fun and dynamic tech support team as a Help Desk Technician supporting systems and networks for clients in different size organizations and industries. Seeking knowledgeable, friendly, helpful, well-versed candidates with can-do attitudes. You will be working with server and desktop systems, routers, firewalls, backup systems, cloud solutions and other technologies. Work with an award winning team and bring your career to the next level with exposure and experience in IT support across industries.

PURPOSE OF POSITION:
The role of the HelpDesk Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to higher level support groups for resolution when needed. The HelpDesk Technician is responsible to ensure that an effective solution is provided to the user.

MAJOR DUTIES AND RESPONSIBILITIES:
Includes the following. Other responsibilities may be assigned.

Effectively, professionally, and respectfully represents other HTS staff members, teams, and their services to clients.

System backups for success and failure, testing restoration of files.

Anti‐virus version updates and definition status at different sites

Computer patch status

General help desk‐ Helping end users with program and operating system issues

Computer hardware repair

Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality.

Determine the most effective manner to resolve customer's technical issue. Engages in research and in-‐depth troubleshooting to resolve technical issues. Consults with higher level support staff when necessary.

Records required customer and problem information in HTS Work Order System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.

Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.

Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Works on related projects as assigned by supervisor.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATIONS:
The following certifications or equivalent knowledge is applicable to this position:

CompTIA A+, Vendor hardware specific training

EXPERIENCE:
Experience in hardware, software, network troubleshooting, operating system functionality or equivalent training and/or education. Customer service experience is preferred.

Staff in this position typically have 0-3 years of direct experience.

Duration as Helpdesk Technician may be two to four years.

COMMUNICATION SKILLS:
This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

DECISION MAKING/JUDGEMENT:
This position involves familiarization of support policies and procedures.

Although there are sometimes problem solving guidelines for particular problems, there may be no existing procedures or instructions for those problems.

If the technician is unable to find a solution, they should seek help from other staff and supervisors for satisfactory solutions.

Ability to work independently and in a team setting is imperative

OTHER SKILLS AND ABILITIES:
Must be able to learn and support new and quickly changing technologies.

Ability to research solutions or information regarding technical issues.

Excellent interpersonal skills.

Good work habits under pressure.

Familiarity with a wide range of standard office automation products.

Detail oriented.

Must have a good command of the English language in order to provide effective phone, desk side, and email support.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Needs ability to use a keyboard and to enter and retrieve data.

Must have good eyesight to view computer monitor and phone.

Lifting and/or carrying of 15 - 30 lbs. or more and the pushing and pulling of carts when necessary.

Ability to climb ladders and work in small spaces

We offer an environment for career-‐driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance based environment and be rewarded for your efforts, then HTS is the place to build your career.

HTS offers a competitive base salary, bonus, 401K with a company match, paid medical/dental benefits, paid time off, professional and personal development opportunities, and has been named one of Hawaii’s Best Workplaces two years in a row by Pacific Business News.

HTS is more than an IT provider, we are a trusted technology partner for dozens of businesses across the island specializing in cloud, infrastructure, networking, and security solutions.

Send Resume to: [email protected]

Apply Now

Refine Your Search

service desk jobs in honolulu hi

Help Desk Technician

Help Desk Technician

IT Help Desk I (Pipeline)

IT Service Desk Technician, 99 Main Office

IT Specialist (Systems Administration / Customer Support)

Help Desk Support Service Specialist – Intermediate (TS/SCI Required)

End Device Technician

Transport Field Regional Lead

Administrative Assistant - Construction

Ambulatory Surgery Center Front Desk Receptionist

Systems Administrator

$25/hour | Lead Residential Specialist | Career Growth!

Dental Scheduling Coordinator - Full Time, Benefits, Parking, 401K

Bellstand Attendant

SITEC - Help Desk Specialist - Camp H.M. Smith, HI

Front Desk Agent

Bell Valet Services- Dispatcher - Full Time, $31.80/Hour

Front Desk Agent

Helpdesk Technician

Front Desk Agent

I want to receive the latest job alert for service desk in honolulu hi

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