5 STAR EVENT SERVICES
Personnel & Scheduling Manager | Houston, Texas Area
Job Title
Personnel & Scheduling Manager
Department
Operations / Personnel
Location
Houston, Texas Area
Reports To
Director of Operations, Branch Manager, or designated company leadership
Schedule
Full-time; flexible schedule required, including evenings, weekends, holidays, on-call periods, and event coverage as business needs require
Role Type
Office-based with regular event-site support
Position Summary
The Personnel & Scheduling Manager is responsible for workforce planning, employee scheduling, staffing fulfillment, and employee engagement for 5 STAR Event Services’ Houston, Texas operations. This role ensures the right employees are assigned to the right positions at the right events while maintaining high standards for communication, attendance accountability, operational readiness, and client service.
The ideal candidate is proactive, highly organized, comfortable making time-sensitive decisions, and able to build strong working relationships with employees, event supervisors, managers, and the corporate team. This position is both operational and people-focused, requiring urgency, follow-through, sound judgment, and consistent communication.
Essential Duties and Responsibilities
Staffing, Scheduling, and Workforce Planning
Maintain appropriate and adequate staffing levels for all assigned events.
Receive staffing requests from clients and operations leadership and enter event details into the computerized scheduling system.
Create, monitor, update, and finalize employee schedules using online scheduling tools, email, phone, and other approved communication methods.
Identify, post, prioritize, and assign open jobs based on employee qualifications, availability, experience, performance history, and event requirements.
Forecast staffing needs based on upcoming event calendars, expected attendance, client requirements, and historical staffing trends.
Proactively identify staffing shortages and develop solutions before coverage becomes a client or operational risk.
Adjust daily staffing levels as needed due to call-offs, client changes, weather, event changes, employee availability, or business needs.
Notify scheduled employees of shift changes, cancellations, reporting instructions, uniform requirements, parking details, and other event-related information.
Assist Event Managers & Supervisors with deployment planning, post assignments, check-in readiness, and last-minute staffing adjustments.
Monitor overtime, labor utilization, schedule accuracy, and employee communication records.
Performance Management and Attendance Accountability
Track employee availability, cancellations, late arrivals, no-shows, overtime, schedule responsiveness, and attendance trends.
Communicate directly with employees who violate scheduling, attendance, or communication policies.
Partner with event supervisors to document employee achievements, attendance issues, policy violations, and performance concerns.
Conduct coaching conversations regarding scheduling expectations, attendance reliability, professionalism, and event readiness.
Recommend employees for recognition, advancement opportunities, preferred assignments, corrective action, or removal from assignments when appropriate.
Escalate repeated attendance problems, performance concerns, licensing concerns, or employee conduct issues to leadership and/or HR as required.
Team Building and Employee Relations
Serve as a primary point of contact for employee scheduling questions, availability updates, shift conflicts, and event assignment concerns.
Build rapport with employees and understand their strengths, development areas, certifications, availability, location preferences, and event placement fit.
Support employee engagement and retention by maintaining professional, respectful, and timely communication.
Coordinate and support new employee onboarding, welcoming, and initial schedule placement.
Maintain open communication with Event Managers, Supervisors, branch leadership, HR, and the 5 STAR corporate team.
Promote company standards for reliability, professionalism, customer service, safety, and teamwork.
Recruiting and Workforce Pipeline
Support recruiting efforts through job fairs, community outreach, networking events, employee referrals, and local partnership opportunities.
Assist with applicant screening, interview coordination, candidate communication, and hiring follow-up as assigned.
Maintain a pipeline of qualified and event-ready personnel for high-volume seasons, recurring venues, and urgent staffing needs.
Review former employees for rehire consideration in accordance with company rehire eligibility standards.
Communicate upcoming hiring needs to leadership based on event calendars, staffing trends, and anticipated coverage gaps.
Systems, Records, and Reporting
Maintain accurate employee, event, schedule, availability, and attendance information in company scheduling and workforce management systems.
Use Celayix or other approved workforce management tools to support scheduling accuracy, employee communication, and reporting.
Generate and share staffing, attendance, overtime, fill-rate, open-shift, and event-readiness reports as requested.
Identify process improvements that increase staffing efficiency, schedule accuracy, employee responsiveness, and leadership visibility.
Equipment and Event Readiness
Assist with inventory control for uniforms, radios, credentials, and other event-related equipment or supplies.
Coordinate distribution, recovery, and tracking of company-issued equipment as needed.
Support event preparation efforts to ensure personnel, uniforms, equipment, supplies, and deployment details are ready before event start.
Required Qualifications
High school diploma or equivalent required; bachelor’s degree preferred.
Ability to obtain and maintain a Texas DPS Private Security Bureau Level II Guard Card.
Minimum 2 years of experience in scheduling, staffing, workforce coordination, recruiting, operations, event management, hospitality, or a related people-focused role.
Strong interpersonal skills and ability to communicate effectively by phone, email, text, and in person.
A strong sense of urgency, attention to detail, and ability to manage competing priorities in a fast-paced environment.
Demonstrated ability to organize information, follow up consistently, and maintain accurate records.
Professional judgment and discretion when handling employee information, attendance matters, and staffing challenges.
Proficiency with Microsoft Office, Outlook, cloud-based systems, and workforce or scheduling software.
Valid driver’s license and reliable transportation for occasional event-site support and supply coordination.
Ability and willingness to work a flexible schedule, including evenings, weekends, holidays, and event-related on-call periods.
Preferred Experience and Skills
Bachelor’s degree in Business, Human Resources, Communications, Hospitality, Operations Management, or a related field.
Experience using Celayix, Team XPress, or similar workforce management, scheduling, timekeeping, or employee communication platforms.
Experience in event staffing, event security, sports and entertainment venues, hospitality, large-scale operations, or high-volume hourly workforce scheduling.
Experience recruiting, onboarding, coaching, or retaining hourly employees.
Familiarity with security licensing requirements, event operations, venue credentialing, uniforms, radios, and deployment processes.
Experience creating staffing reports, tracking fill rates, monitoring overtime, and identifying labor or coverage risks.
Bilingual English/Spanish communication skills are a plus.
Work Environment and Physical Requirements
Primarily office-based with regular communication by phone, email, text, and scheduling system throughout the day.
Regular event-site presence may be required for staffing support, deployment coordination, employee check-in, or operational troubleshooting.
Must be able to work in a fast-paced environment with frequent interruptions and time-sensitive staffing changes.
Must be able to sit, stand, walk, use a computer, communicate by phone, and occasionally lift or move up to 25 pounds of uniforms, radios, supplies, or event materials.
Company Overview
5 STAR Event Services is a licensed full-service event security and staffing company specializing in the sports and entertainment industries. Since 2000, 5 STAR has provided security officers, event staff, ushers, ticket takers and sellers, parking attendants, and fee collectors for more than 45,000 events across Texas. Our clients and event environments include hockey, basketball, Formula 1, MotoGP, NASCAR, concerts, theatres, symphonies, festivals, conventions, and more.
Equal Employment Opportunity
5 STAR Event Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.
Acknowledgment
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change based on business needs.
STAR123
Staffing/Scheduling
- Prepare and ensure appropriate and adequate staffing levels for all events by distributing employee's schedules online, via email, and by phone
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Receiving staffing orders from clients and entering new events into the computerized scheduling system to create and fulfill all event deployments and deployment management
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Monitoring and inputting all scheduling data and information
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Identify, post and assign all open jobs
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Notifying all scheduled employees of any changes in shift times/cancelled events
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Adjusting daily staffing levels as needed and required
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Disseminating important or event related information to staff such as briefings, ingress/egress, redeployments, and post relief.
Performance Management
- Maintaining employee records and tracking employee availability, cancellations, no-shows, overtime, etc.
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Ensure all staff maintain proper Security Licensing & Training certifications
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Work directly with event supervisors to document employee achievements and infractions
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Communicate with HR regarding employees who violate company policies. Secure incident documentation
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Recommend employees for outstanding performance
Team Building/Employee & Client Relations
- Managing new employee onboarding and welcoming
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Maintain an open line of communication with other 5 STAR supervisors and managers
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Maintain an open line of communication with the 5 STAR corporate team
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Develop and maintain good rapport with Venue Ownership & Client Senior Management
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Build rapport with employees; Learn their strengths/weaknesses in regard to placement
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Learn employee availability (which employees are available for day shifts, evening shifts, etc.)
Equipment/Event Supplies
- Assist with maintaining inventory of all 5 STAR uniforms, radios and other equipment
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Coordinate event/venue uniform, equipment, food, and supply needs and delivery
