Top 16 Learning and development trainer Jobs in Idaho

Quality Training & Employee Engagement Specialist
Alliant Insurance Services —Idaho
- $65,000 - $70,000 a year
- Email
- Remote
- Data analysis skills
- Research
- Mid-level
Quick Apply
Revenue Cycle Training Specialist
Pennant Services, Inc. —Eagle, ID
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Home Health
- Health insurance
- Dental insurance
Quick Apply
13d
Experiential Learning Coordinator
University of Idaho —Moscow, ID
- $30 an hour
- Online Application
- Background check
- Sales
- Mid-level
BH Clinical Trainer- Remote- Idaho
Magellan Health —Boise, ID
- $64,285 - $102,855 a year
- Full-time
- Remote
- LMFT
- Nursing
- Microsoft Outlook
13d
Coordinator, Tech Trainer
Smurfit Westrock —Twin Falls, ID
- Full-time
- Mid-level
- Continuous improvement
5d
330 POST Curriculum Coordinator/Training Specialist
State of Idaho —Meridian, ID
- $27.12 - $29.00 an hour
- Full-time
- Writing skills
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Training Coordinator
Bob Evans Foods —Rigby, ID
- Full-time
- Microsoft Word
- Spanish
- English
Safety & Training Specialist (Chilco)
Idaho Forest Group —Athol, ID
- Background check
- Microsoft Excel
- Microsoft Outlook
Trainer Associate - SWITC
State of Idaho —Nampa, ID
- $21.25 - $21.42 an hour
- Weekends as needed
- Writing skills
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
3d
Coordinator, Child Development - Micron Early Learning Center
Treasure Valley Family YMCA —Boise, ID
- $19.30 - $24.13 an hour
- 8 hour shift
- CPR Certification
- Mid-level
- First Aid Certification
- Health insurance
- Dental insurance
Maintenance Training Coordinator
McCain Foods Limited —Burley, ID
- From $28.51 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- Health insurance
- Dental insurance
12d
Retail Training Specialist
PRE-US —Boise, ID
- $15 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Driver's License
Quick Apply
Learning and Development Leader
Sorren —Meridian, ID
- Full-time
- System design
- Master's degree
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
14d

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Digital Learning and Communication Specialist
ICRMP —Boise, ID
Must possess a valid driver’s license. Minimum of two years of experience in digital content creation, social media management, or a related field.
$55,000 - $62,000 a year
Quick Apply
Quality Training & Employee Engagement Specialist
Alliant Insurance Services —Idaho
Perform quality monitoring of Benefit Advocate (BA) team recordings, live calls, chats, emails and reports to determine customer trends and issues that relate…
$65,000 - $70,000 a year
Quick Apply

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Quality Training & Employee Engagement Specialist

Alliant Insurance Services -
Idaho

Quick Apply

Job Details

Full-time
$65,000 - $70,000 a year

Qualifications

Optimizing workflow processes
Data integrity assurance
Record keeping
Performance improvement leadership
Employee engagement program (employee development activity)
Customer satisfaction tracking
Employee engagement strategy
Health insurance customer support
Data analysis skills
Research
Mid-level
Data summary reports
Quality reports
Quality control data reporting
Data quality management
Data integrity and documentation
Quality assurance audits
Customer service training (staff training program)
Bachelor's degree
Corporate training program coordination
Compliance training programs
Task prioritization
Customer engagement
Call monitoring
Insurance claim issue resolution
Productivity software
Quality audits
Insurance (Financial sectors)
Process improvement planning
Employee engagement

Full Job Description

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at www.alliant.com.

SUMMARY

Responsible for ensuring that the overall process improvement activities produce high quality interactions with the clients and produce efficiencies in operations. Develops programs to review and evaluate BA team engagement to ensure service delivery is consistent with the Benefits ABC practice's standards. Perform quality monitoring of Benefit Advocate (BA) team recordings, live calls, chats, emails and reports to determine customer trends and issues that relate to the customer's overall experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs regular quality reviews of the work and interactions of the BA team with customers to ensure proper standards are consistently met, including review of engagement documentation to ensure proper format is utilized.

Tracks and presents results of improvement efforts and ongoing measures of quality and customer satisfaction to management.

Develops, designs and coordinates employee training programs for new hires and ongoing training for the BA team.

Creates and administers the record keeping system to track employee training, participation, and progress.

Works with Customer Engagement Analysis Team to develop better tools for tracking customer interaction, customer satisfaction and BA quality

Ensures that training materials, procedures and job aids are up to date and are effective for the team to use in a fast changing environment.

Reviews the corporate compliance web site for updates to rules and regulation changes and then translates and trains the team on anything related to the BA program.

Ensures BA’s are actively engaged through implementation of various internal BA’s engagement practices and techniques.

Provides input to strategic decisions that affect the functional area of the BA team.

Researches new training techniques and suggests enhancements to existing training programs to meet the changing needs of the organization.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Assists with support on special projects as needed.

Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Two (2) or more years related work experience

Experience working in a customer service call center

Insurance industry or group health plans operations experience handling eligibility, claims resolution, benefits education, or equivalent

SKILLS

Basic knowledge of training techniques and principles to effectively instruct the engagement team

Excellent verbal and written communication skills

Excellent attention to detail

Ability to train others

Ability to work independently as well as collaboratively to achieve specific goals and objectives

Ability to prioritize work for multiple projects and deadlines

Proficient in Microsoft Office Suite

#LI-CP
#LI-REMOTE

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [email protected]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits

Quick Apply

Refine Your Search

learning and development trainer jobs in idaho

Quality Training & Employee Engagement Specialist

Revenue Cycle Training Specialist

Experiential Learning Coordinator

BH Clinical Trainer- Remote- Idaho

Coordinator, Tech Trainer

330 POST Curriculum Coordinator/Training Specialist

Training Coordinator

Safety & Training Specialist (Chilco)

Trainer Associate - SWITC

Coordinator, Child Development - Micron Early Learning Center

Maintenance Training Coordinator

Retail Training Specialist

Learning and Development Leader

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