Top 72244 Manager, team member experience Jobs in Illinois

Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Assistant Operations Manager- New City Moving
New City Moving —Chicago, IL
- $75,000 - $95,000 a year
- Full-time
- Social media management
- Pass drug screening
- English
- Profit sharing
- Paid training
Quick Apply
Deputy Project Manager
Conduent State & Local Solutions, Inc —Carol Stream, IL
- $81,659 - $106,050 a year
- Extended hours
- 5 years
- Office
- Finance
- Paid training
- Paid holidays
12d
Client Engagement Specialist (Account Manager / Customer Success - Schaumburg, IL or Remote
American Society of Anesthesiologists —Schaumburg, IL
- $65,000 - $78,000 a year
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
6d
AP Analyst
CFS —Elk Grove Village, IL
- $55,000 - $650,000 a year
- Hybrid work
- Mid-level
- Office
- No degree
- Health insurance
- Dental insurance
Neurologist
RML Specialty Hospital —Hinsdale, IL
- $39.65 - $300.00 a year
- Contract
- Medicine
- Neurology
- Senior level
- Flexible schedule
Quick Apply
11d
Water Mitigation - Team Lead
Excel Restoration Service —Elk Grove Village, IL
- $85,000 - $150,000 a year
- Weekends as needed
- Clean driving record
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Tool & Die Design
OTTO Engineering —Carpentersville, IL
- $45 - $65 an hour
- Overtime
- Team management
- Travel
- Manufacturing
- Profit sharing
- Health savings account
Trailer Technician/ CDL A
United Site Services —Shorewood, IL
- $22.80 - $31.92 an hour
- Full-time
- Sanitation
- CDL A
- Mid-level
- Health savings account
- AD&D insurance
Press Brake Set-Up III - 1st shift ***$1000 SIGN ON BONUS***
Cadrex Bloomingdale —Bloomingdale, IL
- $32 - $38 an hour
- Monday to Friday
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Related Service Provider Manager - School Psychology
TD Synnex - SHI for Chicago Public Schools —Chicago, IL
- $90,000 - $118,000 a year
- Full-time
- School experience
- Spanish
- Doctoral degree
- Wellness program
- Disability insurance
Maintenance Electrical Supervisor
Titan Wheel Corporation of Illinois —Quincy, IL
- $75,000 - $90,000 a year
- Overtime
- Ability to lift 50 pounds
- Supervising experience
- Senior level
- Health savings account
- Health insurance
Quick Apply
10d
Director of Utilization Management
Lincoln Prairie Behavioral Health Center —Springfield, IL
- $37.55 - $56.33 an hour
- Full-time
- Acute care
- LMFT
- Addiction Medicine
- Health savings account
- Health insurance
Quick Apply
Qualified Intellectual Disabilities Professional (QIDP)/Manager
DD Homes Network —Ashland, IL
- $45,000 - $55,000 a year
- 8 hour shift
- Experience working with individuals with developmental disabilities
- Management
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Residential Roof Team Leader
Roofing and Exterior Pros —Marion, IL
- $60,000.00 - $93,422.48 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Flexible schedule
Quick Apply
3d
Tooling Manager
Flex-n-Gate —Effingham, IL
- From $135,000 a year
- Full-time
- 5 years
- Basic math
- Research
- Health savings account
- Health insurance
Quick Apply
Qualified Intellectual Disabilities Professional (QIDP)/Manager
DD Homes Network —Hardin, IL
- $42,000 - $47,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Management
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Senior Technical Account Manager
Simplex System Controls Inc —Elmhurst, IL
- $90,000 - $110,000 a year
- Full-time
- Office
- 8 years
- Mentoring
- Health savings account
- Health insurance
Quick Apply
9d
Roofing Project Manager
Green Attic —Mount Prospect, IL
- $80,000 - $125,000 a year
- Full-time
- Construction site
- Mid-level
- Office
Quick Apply
11d
Child Care Education and Operations Manager
Faith Lutheran Childcare Center —Washington, IL
- $47,000 - $53,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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manager, team member experience jobs near illinois

Customer Success Manager

Diagnostic Support Services
Aurora, IL

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Management
Team development
Bachelor's degree
Attention to detail
Management reporting

Full Job Description

Company Summary:

Diagnostic Support Services (DS2) provides healthcare organizations with the most needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.

Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.

We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.

At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both customer experience and patient outcomes.

Job Summary:

The Manager, Customer Success is responsible for leading the day-to-day operations of DS2's Customer Success and Logistics functions, ensuring exceptional client service, operational efficiency, and successful execution of client programs. This role provides leadership, coaching, and oversight to the Customer Success Project Management team while serving as a key operational partner across departments including Warehouse, Logistics, Phlebotomy, Sales, Finance, and Operations.

The Manager is responsible for overseeing client support activities, carrier management, operational workflows, and service delivery execution. This position ensures client needs are met through proactive communication, effective problem-solving, and cross-functional collaboration while driving process improvements that enhance customer satisfaction, operational performance, and scalability.

The ideal candidate is a strong people leader with experience in customer success, logistics, and operational management who thrives in a fast-paced healthcare services environment and is committed to delivering exceptional service to both clients and patients.

Key Responsibilities:

Team Leadership & Customer Success Oversight

Lead and support the Customer Success Project Management team, including coaching, training, performance management, and operational guidance.
Oversee daily workflows and ensure timely completion of client requests, escalations, and operational tasks.
Foster a customer-centric culture focused on responsiveness, accountability, and service excellence.
Assist with onboarding and training of new team members.
Monitor team performance metrics and identify opportunities for operational improvement and development

Operational Support & Process Management

Maintain documentation related to client requirements, pricing requests, and operational procedures.
Assist with implementation planning and operational readiness for new and existing clients.
Support internal reporting initiatives and provide insights related to client activity, and carrier performance.
Ensure compliance with company procedures, service standards, and client-specific requirements.
Assist in developing and improving SOPs, workflows, and customer success processes.

Cross-Functional Collaboration

Partner with Operations, Sales, Finance, and Customer Support teams to ensure alignment on client deliverables and operational priorities.
Communicate operational updates, risks, and service concerns proactively to leadership and stakeholders.
Support process improvement initiatives focused on operational efficiency and customer satisfaction.

Qualifications

Bachelor’s degree preferred or equivalent professional experience.
5+ years of experience in Customer Success, Operations Management, or Team Leadership roles.
Experience in healthcare, laboratory services, mobile phlebotomy, or medical logistics is required.
Previous experience managing or leading teams in a fast-paced operational environment.
Exceptional organizational and multitasking skills with strong attention to detail.
Ability to manage multiple priorities and shifting operational demands.
Strong written and verbal communication skills.
Proficiency in CRM systems such as Salesforce, and Microsoft Office.

Work Conditions:

On-site at DS2’s Aurora facility.
May involve lifting up to 50 lbs and occasional after-hours availability for facility emergencies or maintenance work.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, 5 days a week?

Experience:

Management: 1 year (Required)
Healthcare: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

manager, team member experience jobs in illinois

Customer Success Manager

Assistant Operations Manager- New City Moving

Deputy Project Manager

Client Engagement Specialist (Account Manager / Customer Success - Schaumburg, IL or Remote

AP Analyst

Neurologist

Water Mitigation - Team Lead

Supervisor, Tool & Die Design

Trailer Technician/ CDL A

Press Brake Set-Up III - 1st shift $1000 SIGN ON BONUS

Related Service Provider Manager - School Psychology

Maintenance Electrical Supervisor

Director of Utilization Management

Qualified Intellectual Disabilities Professional (QIDP)/Manager

Residential Roof Team Leader

Tooling Manager

Qualified Intellectual Disabilities Professional (QIDP)/Manager

Senior Technical Account Manager

Roofing Project Manager

Child Care Education and Operations Manager

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