Top 34430 Product support Jobs in Illinois

Support - Product Support Specialist
Aline —Illinois
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Solutions Center Representative - Part Time - Remote
Experity, Inc —Illinois
- From $15.75 an hour
- Part-time
- Remote
- High school diploma or GED
- Travel
- Computer skills
- Health insurance
- Dental insurance
2d
Product Technical Support Specialist
Loma Systems —Carol Stream, IL
- $33 - $35 an hour
- Full-time
- Mid-level
- Continuous improvement
Customer Support Specialist
Remote Talent Cloud —Chicago, IL
- $20,800 - $41,600 a year
- Contract
- Remote
- Computer literacy
- English
- Entry level
Quick Apply
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Specialist, Product Support
FourKites —Chicago, IL
- $70,000 - $80,000 a year
- Hybrid work
- Spanish
- Azure
- English
- Commuter assistance
- Paid parental leave
7d
Radiation Therapist Technologist (RTT) - Orland Park, IL
QualDerm Partners —Orland Park, IL
- $40 - $50 an hour
- Full-time
- Customer service
- BLS Certification
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Licensed Insurance Agent - Base + Commission+ Bonuses
Feld-Miller Agency —Springfield, IL
- $50,000 - $120,000 a year
- Weekends as needed
- Background check
- Sales
- Office
- Profit sharing
- Health insurance
Quick Apply
Licensed Massage Therapist (LMT) - Up to $2,000 Sign on Bonus
Massage Envy of Greater Chicago —Oak Park, IL
- $60,000 - $75,000 a year
- Full-time
- Customer service
- In-person
- Entry level
- Paid training
- Continuing education credits
Quick Apply
Electrical Engineer
Stern Pinball, Inc —Elk Grove Village, IL
- $105,000 - $125,000 a year
- Full-time
- Computer Science
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Mechanical Building Automation Systems Project Manager
Kroeschell, Inc. —Arlington Heights, IL
- $115,000 - $140,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Radiation Therapist Technologist (RTT) - Bourbonnais, IL
QualDerm Partners —Bourbonnais, IL
- $40 - $50 an hour
- Full-time
- Customer service
- BLS Certification
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Supervisor, Tool & Die Design
OTTO Engineering —Carpentersville, IL
- $45 - $52 an hour
- Overtime
- Team management
- Travel
- Manufacturing
- Profit sharing
- Health savings account
Quality Manager
DRC Heat Transfer —Melrose Park, IL
- Full-time
- Background check
- Management
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Plumbing and HVAC Sales Service Estimator
PDM Plumbing, Heating, & Cooling —Joliet, IL
- $35 - $45 an hour
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Machinist
Burckhardt Compression AG —Batavia, IL
- Writing skills
- English
- Mid-level
Area Service Technician - Midwest
Spartan Chemical Company, Inc. —Chicago, IL
- From $55,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Mechanical Claims Adjuster (1+ years mechanical experience required)
American Auto Guardian, LLC (AAGI) —Schaumburg, IL
- $58,000 a year
- Full-time
- Hybrid work
- Mechanic experience
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Sales Representative
PCF Souvenirs/The Postcard Factory —Chicago, IL
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Business development
- Driver's License
- Mileage reimbursement
Quick Apply
Sales Engineer /Cost Estimating
Elgin Die Mold —Pingree Grove, IL
- $75,000 - $95,000 a year
- Full-time
- Sales
- Engineering
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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product support jobs near illinois

Support - Product Support Specialist

Aline -
Illinois

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

product support jobs in illinois

Support - Product Support Specialist

Solutions Center Representative - Part Time - Remote

Product Technical Support Specialist

Customer Support Specialist

IT Assistant / Help Desk (Entry Level)

Specialist, Product Support

Radiation Therapist Technologist (RTT) - Orland Park, IL

Licensed Insurance Agent - Base + Commission+ Bonuses

Licensed Massage Therapist (LMT) - Up to $2,000 Sign on Bonus

Electrical Engineer

Mechanical Building Automation Systems Project Manager

Radiation Therapist Technologist (RTT) - Bourbonnais, IL

Supervisor, Tool & Die Design

Quality Manager

Plumbing and HVAC Sales Service Estimator

Machinist

Area Service Technician - Midwest

Mechanical Claims Adjuster (1+ years mechanical experience required)

Sales Representative

Sales Engineer /Cost Estimating

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