Top 34406 Product support Jobs in Illinois

Support - Product Support Specialist
Aline —Illinois
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Technical Customer Support (US Remote)
Motorola Solutions —Illinois
- $110,000 - $120,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Windows
- Paid parental leave
- Employee stock purchase plan
9d
Solutions Center Representative - Part Time - Remote
Experity, Inc —Illinois
- From $15.75 an hour
- Part-time
- Remote
- High school diploma or GED
- Travel
- Computer skills
- Health insurance
- Dental insurance
2d
Product Manager, Inventory & Orders
FourKites —Chicago, IL
- $130,000 - $160,000 a year
- Remote
- Oracle
- Mid-level
- 3 years
- Commuter assistance
- Health savings account
Customer Solutions
McMaster-Carr —Chicago, IL
- $103,000 - $118,000 a year
- Bachelor's degree
- US work authorization
- Entry level
- Profit sharing
- Paid parental leave
Electrical Engineer
Stern Pinball, Inc —Elk Grove Village, IL
- $105,000 - $125,000 a year
- Full-time
- Computer Science
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Radiation Therapist Technologist (RTT) - Orland Park, IL
QualDerm Partners —Orland Park, IL
- $40 - $50 an hour
- Full-time
- Customer service
- BLS Certification
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Supervisor, Tool & Die Design
OTTO Engineering —Carpentersville, IL
- $45 - $52 an hour
- Overtime
- Team management
- Travel
- Manufacturing
- Profit sharing
- Health savings account
Machinist
Burckhardt Compression AG —Batavia, IL
- Writing skills
- English
- Mid-level
Radiation Therapist Technologist (RTT) - Bourbonnais, IL
QualDerm Partners —Bourbonnais, IL
- $40 - $50 an hour
- Full-time
- Customer service
- BLS Certification
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Mechanical Building Automation Systems Project Manager
Kroeschell, Inc. —Arlington Heights, IL
- $115,000 - $140,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Licensed Massage Therapist (LMT) - Up to $2K sign-on Bonus
Massage Envy Frankfort / New Lenox —Frankfort, IL
- $60,000 - $75,000 a year
- Full-time
- Customer service
- US work authorization
- In-person
- Paid training
- Continuing education credits
Quick Apply
CDL-A Truck Drivers - Owner Operator
Kenan Advantage Group —Quincy, IL
- $300,000 - $325,000 a year
- Call employer
- Owner-operator
- CDL A
- Mid-level
Licensed Massage Therapist (LMT) - Up to $2,000 Sign on Bonus
Massage Envy of Greater Chicago —Oak Park, IL
- $60,000 - $75,000 a year
- Full-time
- Customer service
- In-person
- Entry level
- Paid training
- Continuing education credits
Quick Apply
Licensed Insurance Agent - Base + Commission+ Bonuses
Feld-Miller Agency —Springfield, IL
- $50,000 - $120,000 a year
- Weekends as needed
- Background check
- Sales
- Office
- Profit sharing
- Health insurance
Quick Apply
CDL-A Truck Drivers - Owner Operator
Kenan Advantage Group —Jacksonville, IL
- $300,000 - $325,000 a year
- Call employer
- Owner-operator
- CDL A
- Mid-level
Installation Manager
IRWIN SEATING COMPANY —Altamont, IL
- $87,000 - $107,000 a year
- Full-time
- 7 years
- Construction site
- Mid-level
Quick Apply
Tooling Manager
Flex-n-Gate —Effingham, IL
- From $135,000 a year
- Full-time
- 5 years
- Basic math
- Research
- Health savings account
- Health insurance
Quick Apply
Illinois Licensed Funeral Director/Embalmer, Rock Falls, IL
McDonald Funeral Home, Inc —Rock Falls, IL
- Full-time
- Background check
- Anatomy knowledge
- Management
- Health insurance
- 401(k) matching
Quick Apply
CDL - Truck Driver
Richards Building Supply —Champaign, IL
- $24 - $26 an hour
- Full-time
- CDL B
- Background check
- Clean driving record
- AD&D insurance
- Paid holidays
Quick Apply

I want to receive the latest job alert for product support in illinois

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product support jobs near illinois

Support - Product Support Specialist

Aline -
Illinois

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

product support jobs in illinois

Support - Product Support Specialist

Technical Customer Support (US Remote)

Solutions Center Representative - Part Time - Remote

Product Manager, Inventory & Orders

Customer Solutions

Electrical Engineer

Radiation Therapist Technologist (RTT) - Orland Park, IL

Supervisor, Tool & Die Design

Machinist

Radiation Therapist Technologist (RTT) - Bourbonnais, IL

Mechanical Building Automation Systems Project Manager

Licensed Massage Therapist (LMT) - Up to $2K sign-on Bonus

CDL-A Truck Drivers - Owner Operator

Licensed Massage Therapist (LMT) - Up to $2,000 Sign on Bonus

Licensed Insurance Agent - Base + Commission+ Bonuses

CDL-A Truck Drivers - Owner Operator

Installation Manager

Tooling Manager

Illinois Licensed Funeral Director/Embalmer, Rock Falls, IL

CDL - Truck Driver

I want to receive the latest job alert for product support in illinois

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected